Heritage Parts is now Parts Town

4.5 (884 Reviews)

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Heritage Parts is now Parts Town!

Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.

For more information, please visit https://www.partstown.com/together.

Reviews 884

4.5

Out of 5.0

customer

Sep 09,2020

Fast Shipping !!!

customer

Sep 09,2020

Very timely delivery of part. Talked to a human and had order placed and paid for in 3 minutes.

Nick of Time Productions

Sep 09,2020

This was my first order with Heritage Parts. Needed a replacement cordset for a Robot Coupe immersion blender. They had them in stock and shipped promptly. When received, I noted that the part was incomplete. I contacted them and they sent the missing pieces but someone should have checked before the initial shipment. This cost me about 90 minutes of time, since I had to go back to the customer's site to complete the repair after getting the missing pieces. My other complaint is the high cost of "shipping and handling". $26 to ship a power cord that would have gone for $8.50 in a USPS padded flat rate envelope. I mentioned this to the helpful support rep, but no offer of credit was given, in spite of the aforementioned issue. I doubt I will order again.

customer

Sep 09,2020

Friendly, quick and efficient service - Thank you.

customer

Sep 09,2020

Your firm should partner with Amazon. My only complaint is the $35.00 delivery/shipping fee.

customer

Sep 09,2020

Fast and accurate service.

customer

Sep 09,2020

Great gasket for my BEV Air fridge!

Suzy

Sep 08,2020

Thank you for your excellent customer service! You didn't have the item i needed in stock, but offered to contact and ship from via the manufacturer. It was the correct item and got to us in a timely manner. Thank you again

Ken

Sep 08,2020

Very pleased with service provided. Staff pleasant to work with. Quote requests are submitted quickly and parts ordered are shipped in a very timely manner. Also very competitive pricing.

MARILYN D'ANTONI

Sep 08,2020

All went well. The handle arrived quickly. It fit the coffee pot perfectly. Thank you.

Steven Canning

Sep 08,2020

Good service . Quick . Shipping rate seems very high . Resolving some financial issues .

J.M

Sep 06,2020

Parts came quickly and the sales person was nice. The major concern is the shipping cost. It is OUTRAGEOUS! Bought a small handful of screws and was charged $20 . I won’t recommend buying from this place because of the shipping charges!

Leonel Cantu Jr

Sep 06,2020

Ordered product 2 weeks ago and still haven't received and didn't received an order confirmation!!

customer

Sep 05,2020

Your employees are always friendly and helpful.

Sam mcelhanon

Sep 05,2020

Shipment delayed due to pandemic,now complete. Reps were helpful and understanding, mission accomplished with minor delays and tolerable inconvenience . Appreciate your services and quality products

customer

Sep 05,2020

Had what I needed and received it faster than expected

Service tech

Sep 05,2020

I received a timely quote for an item that directly getting answers from an OEM quickly is uncommon. I appreciate the great customer service and knowledgable staff.