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Reviews 262
Michael Mason
Jul 27,2021Excellent product, great customer service, fast delivery, easy to install and to download the app on my phone. After a small technical fault with the transformer, a replacement was sent out straight away. Highly recommended products, and certainly will be upgrading to other products in the near future. Thank you
Michael Evans
Jul 26,2021Extremely helpful, great customer service and products would highly recommend.
Chun T
Jul 26,2021I made my order on Thursday where it clearly states it is a next day delivery with DPD, which meant that it would have been delivered on Friday. On Friday I stayed in all day and nothing happened. It is now Sunday, and there is still no sign of delivery, nor the items I've ordered are on their way. Apparently something is wrong at DPD as the tracking says the parcel was dropped off but it just got stuck there for days. And Hey!, as the sender, clearly lacks readiness to follow up on my delivery. There is no telephone line and chats are shut during weekends at Hey meaning I have to wait for next Monday to hopefully receive a reply. To hey: I didn't pick DPD to send my item, this is the courier you've chosen and if they mess up, it is your job to proactively follow up to make sure they deliver to my address on time. I really shouldn't need to come to you to remind you of my parcel that has never delivered. If I didn't chase you and DPD are you just gonna let my items sit at wherever it is at? Hey?!
steve
Jul 20,2021Bought internal cameras, motion sensors, doorbell, power switch, light switch and contact sensor. The products themselves are carefully packaged and come with a nice note too which is a great touch. The internal cameras come with a mem card which will record for 2 days straight. The motion and contact sensors do exactly what they need to do. The doorbell is great and has multiple rings from the included plug in ringer. The App is good but there are some flaws with light and the internal cameras but spoke to customer services and they were very attentive and couldn't help more. It is much cheaper than other alternatves but it allows me to control the lights, turn off power sockets, check no one is moving around, look at the cameras and answer the doorbell all from one app , all this can be setup and schedules can be used and that is using a wireless router with 4g so you don't need great internet speed to use it. Would I recommend Hey. Yes I would
Jake M
Jul 07,2021Terrible. Apps a nightmare.
Harel Malka
Jul 02,2021It just works. Got the smart socket, works flawlessly, app is good. No complaints.
Katie Locke
Jun 30,2021Avoid this Company like the plague! External cameras do not last 2-3 months, they last 3 days and need charging again! Then this Company tells you that you need to achieve 80% wifi (not stated on website). I achieve good wifi, its just an excuse. Then the best of it is, they wont refund you in full unless its a fault! Reported to Trading Standards..... Paypal are dealing with all 4 orders of mine. This Company is a scam! AVOID!
Blair Munro
Jun 30,2021Unfortunately the products are inconsistent and frustrating. I have bought 3 GU10 bulbs and a motion sensor. 1 bulb was faulty which was replaced very quickly and easily but overall the products are difficult to connect and inconsistent. A good example is that when I try to connect all the bulbs I get an error with one but the others connect ok. So I try again and and get an error with another one that connected ok before and the 1 that wouldn’t connect before connects ok. This goes round in circles and after 2 hours I managed to get all connected but 1 refuses to respond to the app even though it’s displayed ok in the app. So I try again and you’ve guessed it, the same issues with with different bulbs!! Not sure if they are underdeveloped or not fit for purpose but unfortunately I can’t recommend the product even if the customer service is good.
Aimee Claire Hayward
Jun 25,2021Ordered a camera and a door bell recently due to moving into my first home and wanting a bit of safety! Cameras brilliant, door bells brilliant. Great customer service!
Alex Noakes
Jun 22,2021I ordered the doorbell & security camera package, it came super quick and the packaging was great. I had a slight issue with the doorbell not working but Lewis & the team made sure it was dealt with super quickly and got me a replacement out which now works perfectly along with the security camera. The picture quality is the best and installation was so easy. Can't wait to purchase more products from Hey!
Benjamin T
Jun 21,2021Only reason I've given 4 stars is that I had faulty items, the customer service was impeccable. Being in a managerial position within the customer service environment, it was a great to have tailored responses and a real human at the other end giving due care and attention to the issues I have experienced. Big shout out to Lewis!
Shaun Sumpton
Jun 18,2021Ordered a Motion sensor which arrived Promptly as promised but one of the clips that hold the sensor in place had broken in transit and was stuck inside the device. Got in touch with them via Email and was sorted out a replacement same day by Lewis. Top customer service, will be using again for all my smart home needs!
Steve
Jun 16,2021Good value and work as needed on Alexa many thanks
Shona Simmons
Jun 15,2021Great service from HEY , I have the door bell and internal camera and both do a fantastic job, I would highly recommend.
Derrick and thanks for your order
Jun 13,2021I brought the Doorbell and like others have mentioned, the battery life is abysmal. The best I have got is 2 weeks. To make matters worse on 2 occasions the battery to a couple of hours before it would allow me to reconnect to the app. When I reported the terrible battery life, I was told it needs a signal of 90 (mine was 60-70) for me to get decent battery life. I wasn’t getting 90 with it sitting next to my router. When I reported the issue of the delay to connect to the app Hey told me “well it’s working now”. If you want a doorbell that looks pretty on your door but barely serve the purpose it is intended, then get this doorbell. Otherwise get something else.
Joe Donnelly
Jun 09,2021I moved into a new house without existing doorbell wires, and was eager to get a battery powered video doorbell. All the different Ring options seemed excessively expensive, especially considering they didn’t come with a chime. I came across the Hey! doorbell by chance and decided to give it a try. Delivery was lightning fast and the packaging was great. The box contains everything you need to fix the doorbell to the wall. Installation was a breeze, as was setting up the device in the app. I was also really happy that it comes bundled with a chime. I was really pleasantly surprised by the picture quality. It’s crystal clear, and even holds up well in the dark. The motion sensor works really well and has adjustable sensitivity settings. Really useful in the summer for making sure it isn’t set off every 5 minutes by bees! Overall really happy with my purchase. I have since bought some of the smart bulbs and I am equally happy with those!
jamie
Jun 05,2021Quick easy, and good value products.
user7thousand
Jun 05,2021Upon email prompt from Hey, and knowing the old review may be superseded: I must say, this company have got it right. I just started with one motion sensor, and was able to integrate that into the existing house wi-fi. It's a simple technology done really really well: a sensor, a wifi transceiver and power from batteries (just what I needed, no wires !); but, the value Hey add is amazing. And brilliant. The iPhone app works really well, the sensor quality is great. Ok Hey, I need you to make some more products: considering the sensor as an input device, I need a similar light as an output: battery, wi-fi, light - come on, you've done all the basics already. Sorry if I've missed it, but I need some good IFTTT recipes. I wish all the best to this company, it deserves great success - things are rarely done so well.
Simon Russell
Jun 04,2021Good price, but too large for what I wanted it for, also having to mess about with the WiFi settings when I've not had to do that with any other smart bulbs I have. Won't be buying from Hey again.
Gemma Lee
Aug 03,2021Very happy with my USB power extension charges my phone super quick. I have it right next to my bed will, charging my phone, Fitbit, and even plug my alarm clock in woohoo! đź’śVRBđź’ś