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Reviews 325
Alan Reed
Dec 05,2019The Hismith sex machine is fabulous for both women and men. Easily portable, silent, adjustable, adaptable. Best sex toy EVER! Well worth the investment in great orgasms.
Amit KC
Dec 05,2019It came damaged. The box was damaged n the product wouldnt start.
Ashley Kensinger
Dec 04,2019Excellent Customer Service! The help that i received during my order was above and beyond my expectations. Even helped me customize my order to suit my wants. Will definitely be a returning customer.
ben
Nov 25,2019I honestly was more than surprised by Both the quality of the machines, the attachments and the client services. The more than professional agent I have been in contact with to fix a order that was missing an item, was fast to reply to my questions. offered me different option on to how I wanted to be compensated. Overall a 5 star service from Hismith. Will be back for more items in the futur.
Debra S
Nov 25,2019I studied and compared some machines (and did not know these type of machines existed!! LOL!) and decided to get the Hismith Premium Sex Machine,Wire-controlled. They are not quite correct when they apply the 10% discount but I am willing to overlook it because I am very pleased with my purchase. The machine is very very well built and talk about power if you want it. Shipped very fast and I just used some of my points to create a voucher and received over $8 dollars off of my next purchase this morning! I put it through a long running time (1 1/2 to 2 hours) each time only because if I may say so, I come ALOT! Sorry if too personal. I used it which is 3 times so far in a week since I got it a week ago. Fun times I'm telling you!! And I am no spring chicken! I am 61 years young and plan on trying to wear it out but I feel it will hold up to the challenge!!!! So very glad I took the chance on it. My type of machinery for sure!
Chris C.
Nov 21,2019As a re-seller for Hismith, I often need customer service assistance for Discounts, tracking and returns. 9 out of 10 times, Jess is the representative that helps me thru the chat service. Jess has worked on my account at least 2 dozen times, and has never failed me. She always has a quick response and quick fixes for my issues, and is very pleasant to work with. Jess makes my job a little easier, and I do appreciate her hard work, at all times of the day and night.
Søren Lund Hansen
Nov 12,2019I placed one order and i got 2 package 1 from Netherland and 1 from China, that from China cost me a tax bill on 25$ extra, when i contact them they was fast to reply my message and they was shipping the last part, i would still order from here, that machine works so great, i really love it, i feels like you are in heaven. countless positions that is the words for that machine :D
John K
Nov 12,2019Like one of the other reviewers said, this company lies about where they ship their items from. They keep saying in their responses to write to customer service, what's the point when they don't reply anyway? Why is it that 90% of the reviews on here have the same response word from word from the company?
JY WORDS
Nov 07,2019This product is so different, I couldn't resist purchasing it! I had never even seen anything like it! First, the packaging was really discreet。 It came in a blank box that is great for storage. Second, it was well packaged and came in perfect condition. Third, it's amazing! Works really well. Has tons of different options- different vibration patterns, different thrusting levels! It also includes a remote control so that you can change the settings with ease, while the toy does its thing!
DancingSand
Nov 06,2019I placed an order last week. The price clearly states 172.83 for my item incl the 10% off and expedited shipping. I got charged 192.81 by paypal. Their website says at the bottom Store Info and has a USA address so I thought it was coming from thete. Now i see the tracking link shows item is coming from CHINA. So now guess what, I got a msg from DHL wanting $21 in duty. I would never buy an item outside Canada!/USA and I see Hismith is doing this to their UK customers too.
Raju Shiva
Oct 29,2019This Hismith premium machine is a great machine. Works great in many positions, can satisfy male or female in many ways. We both love it. Customer service was great, answering many questions immediately.
Sally Crane
Oct 21,2019Rule#1: AVOID Rule#2: Always follow Rule # 1 Rule#3: Don't break the rules. If you follow my quick rule book you will be just fine, if not expect poor customer service. I am always now very wary of UK websites with foreign connections, clearly they are NOT in the UK so really therefore should not be giving that impression with a UK website and trading as though they are in the UK, a UK law needs to be implemented to stop this practice. I have a seen a lot of blatant fake glowing reviews about this company so do your own reasearch before you part with money. Abismal customer service, as mentioned in other reviews, they seem all smiles pre-order then the minute an order is placed the tables turn to basically complete ignorance. The problem here with this and other companies operating in the far east is when everything is ok there is no problem, the minute a fault develops and the consumer may have to return the item the cost escalates from a cheap buy to a costly mistake. Do yourself a favour, pay more for it from a UK seller and have peace of mind you are covered. You will just waste time, get annoyed etc at trying to deal with these people - they know full well they are out of reach and can hide as long as they like till your patience runs out and you just give up. Hello - to add to your comments below, you must have me mistaken me with someone else, it was my partner who dealt with you a couple of months ago - I merely witnessed the whole episode and wrote this on her behalf. UPDATE to Below: I responded to your reply, accepted it several times but this is where the buck stops, nothing more from you.
Dave
Oct 19,2019I ordered a new vibrator for my wife, she has had a few toys but nothing has ever set her off like the G Spot Vibrating Dildo Vibrator from Hismith. Unfortunately the on/off switch failed after only a few uses. Hismith customer service was exceptional! No trouble whatsoever, they verified the failure and immediately shipped a new replacement product. Great Customer service ! Special thanks to Edwin, his follow up was immediate, allowing for the time difference.
Christian
Oct 02,2019Terrible customer service..no email returned.. not able to chat..no tracking# , nothing took my money and nothing else.. they suck... update: just received my item..it comes from China..I got 0 communication from them since purchased to now..I sent them many emails..none returned.. purchase at your own risk... update: after not getting an email reply, or chat. I did receive my order.
Brenda Robyn
Sep 27,2019I am deeply disappointed by their customer service. It’s slow, unhelpful & poor. I’ve contacted them on numerous occasions about being refunded for an item I purchased. I spent a lot of money so I expected the curtesy of receiving quality customer service but I was wrong. The message I got back made absolutely no sense (I think it was an English translation) & didn’t explain how to go about returning the item. I’m greatly dissatisfied and will not be purchasing from them again. When it comes down to it, a company is nothing without good customer service.
Iris
Sep 06,2019They publish fake advertisements on the internet. When you complain they just lie. Bunch of cheaters
Fred
Sep 05,2019These guys are awesome... I bought some parts for my machine but the parts needed a adapter that I forgot to get. They emailed me back and threw the adapter in free because they realized I screwed up. This is what you call customer service. 👍🏻
Ivania Garcia
Jul 24,2019I had one small problem battery was dead and the remote control replaced it in this thing works great. When together super easy.. I advise anybody to buy the spring attachment makes things a lot easier. I will add more to this for you later when I get to use with my girlfriend this weekend.... I think is going to be a lot of fun and I hope it's the best she ever had.... For the woman gotta be like having sex with Superman if you ever had a dream about that!
Cirs
Jul 18,2019Guys I’ve been on email for the last couple of days trying to resolve my issue they keep giving me false promises I was giving a Royal Mail dispatch number they told me my item was on its way Royal mail has told me the item hasn’t even been scanned as dispatched yet they’ve been lying so if your item does not come which I doubt it will don’t be surprised people When you give them good questions to answer about their self they get a little nasty if you like to put it but if you ask them about another item they’re so cute and nice and helpful because they think they’re getting more money out of you I have no issue spending money with people my issue is when people lie to me about my item why can’t they just say it will be here in two weeks end of story rather than tomorrow tomorrow tomorrow definitely next time I will be purchasing from a good resource You think you’re doing good by trying to save 10 £20 the stress alone is not worth it I feel so stressed out about this
B R
Dec 06,2019A couple of notes to help you with future orders: - An email letting you know what's happening between the order purchase date, and shipment is helpful. I was SUPER impressed that you got this here from Hong Kong though in a matter of a couple of days once actually shipped. I just think being more communicative about the time frame is helpful. - I received my box but it was damaged (the outside of the box mostly) - definitely scraped up the bag that it came in a bit because the box was damaged all the way through. However it does seem to be ok on the inside as you did a great job with packing! Just the carrying bag is a little rough now. - Can not wait to try it out.