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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Abdulaziz Hayat
Dec 08,2024Chloe was super helpful setting up my account. I was afraid it would be a pain but thanks to Chloe, it wasn't.
Jacqui
Dec 07,2024Seems like it's a good way for short term rental
Amal Antony
Dec 07,2024Nice great service
Tia Mcdonald
Dec 06,2024Chloe was amazing helping me set up
Eddie Leung
Dec 05,2024Customer Service's response cannot address my issue and have not review our communication history in last few months before replying me. Only response to my query with their standard message only
Lauren
Dec 05,2024Chloe was amazing helping me with set everything up
Consumer
Dec 05,2024Chloe M was really lovely and friendly! Explained very thoroughly and answered any questions I had. Thankyou !
Werner Pagenstert
Dec 04,2024I am really struggling with HomeBox. For months now the energy suppliers in my rental property have not sent me an invoice on what the real monthly costs are. HomeBox cannot do anything to help and are very difficult to contact in any case. I am new to the UK and finding this very frustrating. I am very concerned that I will be hit with hundreds of pounds of costs when the bills finally come through
Catherine Kivuva
Dec 04,2024Exceptional Service from Chloe Mart! I can’t thank Chloe Mart enough for her outstanding support in helping me organize my bills before moving to my new home. She went above and beyond to make what felt like a daunting process so much easier and stress-free. Chloe was incredibly knowledgeable, proactive, and patient throughout the entire experience. She not only helped me sort through the details but also ensured that everything was aligned perfectly for a smooth transition. Her attention to detail and commitment to customer satisfaction truly stood out. Thanks to Chloe’s amazing assistance, I feel much more confident and prepared for this next chapter. I highly recommend her to anyone looking for reliable and friendly support with managing their finances. She’s a true gem!
Mr Robert TE Howland
Dec 04,2024Matt went above and beyond helping me out throughout the whole process and sorting out any issues I had
Evan Penlington
Dec 04,2024Absolutely shocking service. Was promised a rebate for my energy bills 4 months ago which never came. I have called them up multiple times since where I get the same answers from them that their supply chain haven't finalised the readings. Literal robbery - a company trying to get me to forget that they owe me money. Strongly, strongly recommend anyone in the future avoids.
Zak Marshall
Dec 03,2024I’ve been trying to sort bills out since April it’s now November as my housemate hadn’t paid his portion of the bills so I paid them to release the account so I could deal with it personally and they told me I could if I paid what my house mate owed them. They haven’t released the account and it’s my name on the debt even though I paid my portion of what I owe. This has all ment that the other bills have raked up as I wasn’t able to pay them as it was going through this company. I’ve been on the phone with them back and forth for pretty much 9 months only to still be stuck with this company this has collectively screwed my life the stress has destroyed me and there communication has been awful I’ve not once had a return phone call when I’ve been told I would on several occasions would urge people to not get involved with them.. this is still all unresolved
Sarah Martinez
Dec 02,2024Stacy Rossoux was amazing. Recently moved from Canada and navigating everything here to set up my services was already nerve wracking enough but she made the process so easy. She was understanding of things taking time and could not have figured it all out without her!!
Nalinee Vipavasuphakorn
Dec 02,2024Worst Service ever. Waited 2 months for my internet to be install, and the internet guy came with a model that needs u to drill your wall knowing so that I rented the place. Cancelled the whole thing since I don’t want to wait and they still haven’t refund me the 3 months worth of internet payment that I didn’t use. They got a high score because the sales agent asked you to rate it in the initial call before you pay (when you still don’t know the issues that will come with it) Stay away everyone its not worth you time. Just choose another provider
Consumer
Nov 30,2024Great dheienx
SA
Nov 29,2024Clear, concise information communicated in a very effect manner. Pleasant, courteous and positive approach.
Jostein Løhr Hauge
Nov 29,2024I pay Homebox £235.22 per month for them to take care of my household's utility bills. But Homebox has consistently failed to pay the utility providers — even after previous correspondence with Homebox where I've complained about this. One of the energy providers (Vital Energi) have been sending tons of letters to me because of missing payments. They are now saying that they will refer my account to recovery proceedings unless I pay my bills. I called Vital Energy, and they said that they have never received any payments from Homebox on my behalf, and that I now owe them £681.35, which is the cumulative bill for heating, cooling, and hot water since I moved into the property in late June 2024. I was told previously by Homebox that they would get in touch with Vital Energy. This has clearly not happened. I have also been receiving letters from Thames Water, who are telling me that I need to set up an account with them. So, it seems like Homebox has no correspondence with Thames Water either regarding my account. This has all been extremely stressful for my household. I have been paying a direct debit of £235.22 every month to Homebox for them to take care of my utility bills, but, clearly, the utility providers have not been contacted by Homebox. The whole idea of Homebox is to make it easier to pay utility bills. Instead, it has become a nightmare for me, with threats from one of the utility providers to refer my account to recovery proceedings.
J T
Nov 29,2024Ms Abamba was very helpful and patient. I am a pensioner and don't understand modern technology sometimes but she explained everything to me
Aleksey Litvinov
Nov 28,2024The support was very helpful and helped to resolve my request quickly.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Sergio Merc
Dec 08,2024Quick and easy service