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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Satyaki
Feb 26,2025Great service from Dayle. My bills weren't being adjusted as per the change in billing amount. I'd reached out multiple times over the past month and it was still pending. Dayle sorted it within 30 mins. Thank you!
Alexandru-Ioan Dumitru
Feb 26,2025Chloe was great 😃 Very clear on everything and a pleasant tone. Vote for employee of the month ! Thank you for support!
Saliha Jamshed
Feb 26,2025Oliver was very helpful and explained everything in detail
Adam Taylor
Feb 25,2025I received a lot of support from Chloe Mart today to help set up my utilities bills, she was very useful and helpful guiding my through the platform, clear communication which made it easy to understand what going on and she also ensured that I left the call confident that I can always reach out for further support at any time which I call good service being able to have consistent support when needed.
Ivan
Feb 25,2025Still waiting their reply on overcharging us of gas and electricity bills. I've requested in on 29 Jan 2025 but despite chasers, they have not replied yet.
Ms Bridget A Alexander
Feb 25,2025Gonna keep going homebox until you actually contact me. Said on my last review that they’d contacted me. This is a lie. Your move homebox, I’m still waiting…. Since you aren't answering the phone or emails or even working your call back system, I'll respond on here. You've contacted who? Because you've taken money from ME. So why haven't you spoken to me? Seems like you're fobbing me off because you've severely fluffed up. I want a return phone call since you have taken money out of my account and failed to notify me of that.
Murugananth S
Feb 25,2025Worst service I have ever seen. I'm extremely dissatisfied with Billing Better Limited Company's services. Specifically, I've experienced: - Incorrect billing - Poor response times - Unhelpful or nonexistent replies to queries - Excessive waiting times - Overcharging (£30/month) for subpar service Overall, their performance has been unacceptable, and I would caution others against using their services.
Miss Bortule
Feb 22,2025Stacey was super nice and patient, I strongly recommend the service
Christina & Lucas Habermas
Feb 21,2025Wonderful, fast, friendly, conscience with a professional nad positive attitude! Thanks for all your help
Lu Lawrence
Feb 20,2025If I could give 0 stars, I would. We trusted homebox to manage our bills from March 2024- February 2025, never had I been messed around so much in my life. Countless problems month in and out. Taking our payment early before agreed, giving us 7 hour notice for an increase in payment (extra £200), they thought this was a sufficient time, not providing a breakdown for the extra cost, just taking our money. not telling us when when we are switched providers and placed on a tariff which didn’t suit us, nor discussed with us. They missed a payment for our council tax, despite taking our money early each month, even after the council sent payment warning reminder. it was missed in May 2024, nearly a year ago, WE WERE NEVER INFORMED OF THIS, which is strike 1, if we ever make a late payment again, I will be taken to court. They under charged for our water for 6 months paying £15 instead of £30. Although we never received breakdowns of bills to query. then hit us with having to over pay an additional £40 a month to compensate their mistake. Their website is so shit, even my cloud engineer husband couldn’t navigate around it. Never once. Wouldn’t recommend homebox if you paid me! Awful awful awful company, don’t trust them. These are bills that will affect your credit, do not trust them.
Alex Eagle
Feb 20,2025Chloe was great. She explained everything to me and was really helpful and got me the best deal she could. Give her a raise, and a pint!
Emma K
Feb 20,2025Maria was extremely helpful and considerate - thank you for making things run smoothly!
Colin Aldis
Feb 20,2025Very polite and helpful spent time explaining everything. And nice to speak to someone I can understand that hasn’t been outsourced to another country.
Adam
Feb 19,2025Chloe was very helpful indeed She talked me through the options and costs with no hidden surprises.
Patrick Geonzon
Feb 19,2025Ease of use, quick and responsive. Hassle free
Holliebeth Millns
Feb 19,2025Anyone who is looking to move into housing this year please be aware of the billing company, Resooma (billing better aka homebox)! Please read this as I don’t want you to make the same mistake that I did. I used them for them for my third year flat in 2023 and am still having issues with them now. Third year: I had just moved out of the flat and I was getting emails from an energy company Ovo that I knew the flat was using at the start of the tenancy. The emails said I owed over £1,000 because of unpaid bills. After discussing this with Ovo I had learnt that the billing company hadn’t been paying their bill since the January (we moved out at the end of June). I questioned resooma/ billing better (aka homebox) about this and they had no clue and wouldn’t provide me with any information to say otherwise. I was then brushed off. I then pushed for them to look deeper into this, this was now almost a year on, and it turns out they were paying another company the electric and for gas in the property that I never had. This was then apparently changed, only for resooma to come back to me and say that I owed more money. (Doesn’t make sense? I didn’t think so either) After some research of my own, the company charging for the gas and electric at the time were paying an energy company which is currently under investigation regarding concerns of provisions of data. Current day: I had to pay £450, after getting the bill reduced by the obersman and the energy company, out of my own pocket. The billing company has only just provided me with the receipts of my bills and when I asked for the receipts of the alterations with the gas they are refusing to provide this. ******PLEASE BE AWARE THIS COMPANY IS NOT FSA REGULATED MEANING THERE IS VERY LITTLE ANYONE CAN DO IF THEY MESS YOUR MONEY UP. ****** I was told that I would have to go through the small claims court if I tried to fight them about this. Please always double check your billing companies!!
Keerona Bagot
Feb 19,2025Was very helpful throughout my journey
Rivera Michelle ann
Feb 18,2025Concise and helpful
Karen Matthews
Feb 18,2025I did not want them to organise my utilities, so to have them calling me and asking questions is not on!
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Ernest boakye
Feb 26,2025It was a great experience ,