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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
mia hsd
Dec 23,2024Thank Stacey, i had a wonderful experience.
Sandra Santo Domingo
Dec 23,2024Thanks so much Stacey for the great customer service.
Wayne Manefeldt
Dec 23,2024What a lovely experience I received from Stacey. She really does go over and behond to make it as simple a pie. Keep up the great work.
Sara
Dec 23,2024I was completely impressed with the professionalism and customer service received from Stacey! Keep up the good work.
customer
Dec 23,2024Do not go with these people. They will not pay your water bill nor your gas yet will still charge and take the money. We have been trying to ring them for week and no one is available. Emailing isn’t helpful for ourselves .
Ridhi Yemireddy
Dec 22,2024This has been my best customer service experience! Oliver Hodgson has been very patient, kind and communicative with me while I was in the process of setting up my account!
N Nn
Dec 21,2024I have been waiting for three months and still have not received the final bill or the £50 refund. I am not sure what issues they are having with their management. It has been a month without any response to my requests. Without the final bill, I cannot get my rental deposit back. If there is a higher authority I can file a complaint to, I would like to escalate the matter.
Joseph
Dec 21,2024I have been in a property for a little over 35 days. They are trying to take a month's worth of payments for the 2nd time this month and their contact phone number is "unrecognised" I need to speak to someone as I am confused as to what I am actually paying for. As the email will read, this is not a refusal to pay but until I know what I'm actually paying for I will not pay another penny. My first dealing with the company's customer services however, was brilliant.
Jacob Miller
Dec 21,2024Naurienne was brilliant with me, clear and understanding. The process was all made very straight forward.
Lester Cochius
Dec 20,2024Stacey was a great help! She is very friendly and made setting up my bills absolutely stress free! Thank you Stacey!
Happy customer
Dec 20,2024I have vacated my rental property September 10th. It is now 20th of December and I still have not received my refund for over paid bills. I was informed there was a cooling off period of 10 weeks which passed, I had to contact the company to follow up on this. The company reported that my refund would be processed and it could take 14 working days. This was on the 20th of November and still no refund. On December 11th you relied saying you have escalated this with the supplier. Since then I have emailed twice to follow this up and have had no reply and still no refund. The electricity company say Billing Better need to sort the refund. If I had not used Billing Better I would have the refund by now without so much chasing.
Ty
Dec 20,2024Very simple and easy to use , stress free
savitha s pillai
Dec 19,2024Nauriane is excellent. Explained everything very well
PIETRO ZIINO
Dec 19,2024Having my flat for the first time ever,and had a lovely experience on the phone with Nauriane which she was very professional and so helpful,explaining me everything I needed to know. Pretty sure she will be there for anything I would need in the future. Thank you!!
Nikki Bull
Dec 19,2024Nauriane was very helpful and very understanding and was very understanding with me and dad being ill and understanding wiith my learning difficulties I have
O. Akiwumi
Dec 19,2024I had a great experience speaking on the phone with their representative- Nauriane. The communication was clear and professional. I was provided with all the information needed to make a decision. I was very impressed as all my questions were answered with patience and details.
Liuba Kotliarova
Dec 19,2024Many thanks to Nauriane for the clear guidance and explanations! Looking forward to Homebox making my life easier.
Kelly Slater
Dec 18,2024Easy enough to do
Sheldon Brown
Dec 18,2024Dealt with Chloe mart. Was a Great experience really helpful and understanding help me and my partner finds what works for us would use again.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
H K
Dec 23,2024Nauriane was very helpful and made it easy and explained everything very well