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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
julia-anne cunnell
Nov 13,2024After having issues with our water bill where it wasn't getting paid to the correct amount and led to a decline in our own personal credit score. We asked to cancel or take control of our gas and electric account which originally were told would be done automatically but could take up to 5 days. We have chased this up multiple times and after a month, we have now been told it hasn't been told and to call the phone line which is busy a lot of the time.
Rehal Azad
Nov 12,2024Great very easy
Lashan Mathy
Nov 12,2024Matt was a great help !
Akborali
Nov 12,2024Good so far and easy to do
Nes Field
Nov 12,2024Ollie was so lovely and helpful on the phone, he took the time to explain everything to me and make everything was as easy and seamless as possible, this is my first rental and I have had concerns and questions about bills but Ollie managed to answer every query and reassured me completely. Thank you! :)
sue
Nov 09,2024Olly Howard was my advisor today, really helpful, gave clear information and made the process of setting things up very straightforward / easy.
W Jamshed
Nov 08,2024Jo was absolutely amazing and quick in responding to my queries
Kavana Gk
Nov 08,2024Absolutely pathetic service! The whole point of signing up was to reduce the burden of paying bills individually, but we ended up contacting them everyday to follow up on how to upload bills on dashboard. They have poor helpline service and even worse email service where they don't answer your query to the point and end up creating a confusion. And when there is cancellation fee (which is mentioned in the contract) but when they themselves are not giving you the right service, how can you expect the customer to pay the cancellation fee! PLEASE DON'T SIGN UP. You would save so much time by just setting up Direct Debit with the providers.
Libby H
Nov 08,2024The lady i spoke to (Jo) was very polite and very helpful, got me an answer straight away.
J. F.
Nov 08,2024Joso Wesley, the Sales Executive, truly delivers top-notch service! He reached out to me proactively and guided me through the setup process with such detailed explanations. Whenever I faced challenges, he was there to help, always friendly and patient. Plus, his quick responses to my emails and follow-up questions were impressive! I'm so thrilled that I was able to set up all my utilities and broadband with him in no time! Seriously, I can't believe I didn't have to waste any more time researching suppliers. It's such a game changer!
SB
Nov 07,2024Excellent service, Nauriane was brilliant.
Tarık Özcan
Nov 07,2024Horrible Quality, wasted money.
Kate
Nov 07,2024After being accepted for tenancy, I received a call from Matt Stanley at Homebox who introduced me to their service and explained their partnership with my property management agency. He was very informative, giving my a clear understanding of my utility options and prices, and explaing how to navigate Homebox. He went above and beyond to answer all my questions, even looking up additional info to ensure I was fully informed. The entire process was straightforward, and thanks to Matt, I feel much more at ease knowing I'll be moving into my new home with all utilities already set up and ready to go for my move in date. It's a relief not to deal with the usual hassel of admin. A big thank you to Matt for his assistance.
Teniola
Nov 07,2024I was very pleased with my experience. I spoke to Oliver about setting up my bills, as well as some other concerns I had, and he was so patient and helpful, he made the process clear and smooth.
Matthew Carmody
Nov 07,2024As someone relocating to the UK and navigating all the challenges that come with it, Olly Howard at Homebox has been an absolute lifesaver. Olly went above and beyond to make the process smooth and stress-free. His kindness, patience, and dedication were evident in every interaction, and he genuinely exceeded all my expectations. From answering my endless questions to ensuring I had everything set up, Olly brought a sense of calm and reassurance that’s hard to find. I couldn’t be happier with the support from Homebox and feel incredibly fortunate to have had Olly’s help during this big transition. Highly recommend!
Erwin Loop
Nov 07,2024Poor customer service. amended the agreed time of the meeting without any heads up. Did not show up at the agreed time of the meeting. Poor communication - Very disappointing
treesa mary
Nov 07,2024My consultant was C.Mart, she very helpful. Explained patiently even when I couldn’t understand due to bad network. The service provided was good
Mihail Bashev
Nov 06,2024I am so glad to work with you guys. Olly Howard thank you for setting up all of my bills and helpful information.
Thomas Wright
Nov 06,2024Stacey was immensely helpful, patient and diligent in helping to set me up am account and make use of their service! Very pleased
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
sopuruchi stephen
Nov 13,2024Ollie was very fantastic and friendly, he explained everything to me in clear terms. This is my first rental, I was very worried about bills, but he reassured me that everything is going to be okay.