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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Doris Ojage
Nov 20,2024Mathew Stanley helped with setup in no time! Excellent service 💯
leah stanley
Nov 20,2024Efficiency in the service
Ifada Simeon
Nov 20,2024They were helpful in answering my questions and also scheduled a follow-up.
Christopher Davis
Nov 20,2024Very professional service , hope it goes smooth
Tracy Pichardo Almonte
Nov 19,2024Matthew was very helpful and efficient in getting everything set up. Let's hope everything else goes smoothly. Thank you
Tony Bell
Nov 19,2024Homebox is a really bad service – continually messing up our payments and we have to cover these costs ourselves (which they cannot guarantee they refund). The worst ‘middle man’ provider I have ever had. Called them up multiple times and could not get the issue fixed. They refused to commit to a solution or even offer a reimbursement. Do yourself a favour and avoid this service!
Samuel Gavronski
Nov 19,2024Amazing customer service!
Sherif Abdalla
Nov 19,2024I would like to the Mattew for all the efforts and support he provided to us. Since we are new to the UKand this is our first time to rent , we had a lot of unknowns, Mattew was always the for us when ever we had any query or concern . Thank u Homebox for having such a great representative.
Aklima Ali
Nov 18,2024lack of communication from Chloe Mart. Advised i'd receive an update for my wifi, have had to chase multiple times to get a simple answer: one minute the wifi has been added the next minute it can no longer be done at my address. shouldnt they check if the property is eligible for wifi first or not instead of offering it to me and indicating it's a possibility when you already have my address to hand? it's taken a month of querying and chasing just to find out i can't get wifi on the property after all. rubbish. i had to submit new queries to find out what's been happening, i thoroughly check my emails and can't see ive received an update ( provided screenshots of the trail). they showed us theyve sent an email that i ddint receive. for whatever reason, i don't know - but it shouldve been highlighted better. I am efficient in my affairs and did not feel satisfied. maybe one of the unlucky ones.
Chris Michaels
Nov 18,2024I just wanted to let you know that the only reason the company is getting any stars is because of the two amazing staff members I spoke to about my complaint and refund. If only the rest of the staff were as helpful as Sophie and Zara, I probably wouldn’t have closed my account. So to you two, I salute you and thank you for your incredible help, to the managers of these two, Please pay them more and get them to train the rest of your staff! They’re about as useful as a vegan at an all-you-can-eat BBQ!
Lillian
Nov 18,2024I received the assisted I needed
ADELINO DEUS
Nov 16,2024Too long but good
Mr Elshikh
Nov 15,2024Awesome, helpful excellent service clever, he gave me the right advise and described everything to me
Kyle Tawse
Nov 15,2024Ollie was very professional and knowledgeable about the services provided and took time to explain everything in an easy and understandable way! Thank you
Sarah Allum
Nov 15,2024Nauriane was amazing. She talked me through everything I needed to know. Explained what I didn't understand and every time to call cut of she rang me straight back. Keep it up Nauriane.
Mr Santos
Nov 14,2024Stacey has been really helpful with setting up my bills in one payment and she definitely made it less stressful having to deal with multiple bills.
Natalia Didi
Nov 14,2024Matthew was very helpful in setting up my upcoming bills for the new place. He was clear and polite! Great customer service!
Sai Tummala
Nov 14,2024Thanks you ! Ollie Ollie was so lovely and helpful on the phone, he took the time to explain everything to me and make everything was as easy and seamless as possible, this is my first rental and I have had concerns and questions about bills but Ollie managed to answer every query and reassured me completely. Thank you! :)
Pam
Nov 14,2024Stacey was fab! Professional understanding and helpful
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Max Wright
Nov 20,2024Olly Howard handled my call and he was absolutely excellent, he was incredibly helpful, comedic and very friendly, he managed to knock £100 a month off of my monthly bill and as a new parent that’s a lot of money. I heard about Homebox when applying for my home and i’m so happy i was suggested this company!