Huddle

4.0 (829 Reviews)

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We’re trusted by thousands of student and professional house shares to provide easy, affordable & green bills packages.

We combine all household bills into one easy monthly payment. Every house member has their own individual account, so if your housemate doesn't pay, it won't affect you!

Choose between any combination of the utilities we offer (electricity, gas, water, broadband, TV licence), and we're proud to offer the best possible service, whether that's providing 100% renewable electricity, or our 500Mbps internet. We even plant a tree for every new house that signs up!

Reviews 829

4.0

Out of 5.0

AS

Mar 15,2021

Well informed, helpful and patient. Answered all questions and resolved my issues first time round.

Mia Barham

Mar 13,2021

Fuschia customer service was excellent!!

Romy

Mar 13,2021

Amazing Customer service!! Couldn’t recommend her enough! Thank you :)

Ella Robinson

Mar 12,2021

Really friendly & helpful! Highly recommend this service. Makes bills easy

Robyn Logan

Mar 11,2021

Ryan has been absolutely brilliant in helping me and my fianće in navigating our house move. He has been patient and so informative. We have had some very terrible customer experiences in the past with a specific company. Having Huddle as our provider has been smooth sailing and I think that is mostly down to Ryan heading the ship for us. Absolute legend! Thank you :)

Kirsty Lewis

Mar 11,2021

So helpful solving my query!

Cameron

Mar 10,2021

The staff member got back to me in a timely manner and was able to provide lots of really useful information and more asides to help us manage our utilities.

Hollie Williamson

Mar 08,2021

1 star because there isn’t the option to leave a 0 star review. We initially registered our 3 person flat with Red Brick Bills (zero issues for two years) but unfortunately they were bought out and our account was taken over by Huddle and we had nothing but problems. Long story short, it took over 8 months to issue our final statements which were then incorrect. They initially tried to charge £170 PER TENANT in fees that we did not owe - going off ‘estimated’ meter readings because the smart meter THEY had installed didn’t function properly. THEIR words, not mine. Then, following our dispute of the outstanding fees, they tell us they will look into and resolve the error only for us to hear nothing for months on end until out of the blue they made unauthorised transactions to our accounts without informing us! Use literally ANY utilities company but these crooks! Despicable. This dispute is still ongoing almost a YEAR later!

Hannah Knight

Mar 08,2021

Although I am trying to swap to a different electricity company for cheaper rates, I wanted to write a review because the customer service I have had whilst sorting out incorrect previous bills from the previous tenants and facilitating the switch has been brilliant. I’ve had the email of a guy called Joe who is consistently the person helping me out so I don’t have to explain from the beginning again each time. If they had cheaper rates, I’d be convinced to stay with them.

Tabitha

Mar 04,2021

Great customer communications :) Josh was really helpful and answered my query about our gas reading within a few hours.

Sam

Mar 02,2021

Good prompt reply, adding our meter readings to our account

Claudia Schodder

Feb 26,2021

The lady on the phone was really helpful, quick to fix my account problems and friendly. Was nice to not speak to an automated robot for once!

Customer

Feb 25,2021

Excellent customer service and response time.

Rob Peebles

Feb 24,2021

Had problems with a couple of separate houses accounts , talked to an operator called Zoe , if she’s not a manager she should be made one, she sorted everything quickly and efficiently , don’t know much about huddle on the whole , but I know Zoe was great 👍

Hanna

Feb 24,2021

Very helpful

Dylan

Feb 23,2021

Josh was extremely helpful with every with all of my concerns.

Sam

Feb 18,2021

Student groups, don't even think about signing up to huddle. We tried to switch from them when we began our tenancy, however there were outstanding charges from before we switched which were astronomically high (nearly £100 for two weeks of electricity). We complained and called, complained and called, and eventually got the correct amount and an apology. By the time this was sorted, we still weren't able to switch to our new supplier as they continued to object, all the while charging us more for the electricity we HAD to use but couldn't get out of. The worst part is, after very phone call we thought we had it sorted, but the complete lack of communication between the employees showed, as we were promised one resolution, then sent an immediate payment order in the post a few days later, and with everything done over the phone, we had no proof on our side that a resolution had been made. Even after paying what we owed for July and August, in September they were still charging us for electricity and blocking our switch. We got told over the phone to ignore the next bill, which we did, and lo and behold, by January we are threatened again and charged with late payments. They are either the most disorganised company I have ever seen or take intentional advantage over student groups as a business plan, because this chaos was disgraceful. Instead of complaining AGAIN, we decided to pay them just so we could be done with them, but we have to say NEVER sign up to their services. Although we can probably own up to naivety on our part, their lack of understanding and continued mixed messages have made every correspondence a nightmare.