To leave a review you need to be logged in
We’re trusted by thousands of student and professional house shares to provide easy, affordable & green bills packages.
We combine all household bills into one easy monthly payment. Every house member has their own individual account, so if your housemate doesn't pay, it won't affect you!
Choose between any combination of the utilities we offer (electricity, gas, water, broadband, TV licence), and we're proud to offer the best possible service, whether that's providing 100% renewable electricity, or our 500Mbps internet. We even plant a tree for every new house that signs up!
Reviews 829
Linda Gillham
Oct 22,2020Alongside many others my advice would be to avoid this company. It has taken 2.5 months for Huddle to agree a move to another energy supplier for my daughters student house even though my daughter never had a contract with them. I raised a formal complaint through their complaints process about a week ago because I have to before contacting the ombudsman, I fully intend to take this matter to the ombudsman as they have tried every trick in the book to keep my daughter and her housemates as customers and wasted hours and hours of our time and caused untold stress within the household. If everyone did the same, maybe they would no longer be in business.
Bethany
Oct 13,2020Had a few issues with errors and miscommunications over our contract but in the end Huddle called and a helpful man called Dan sorted out our issue and we have been reimbursed us for the money owed. In the end satisfied with the experience received.
Holly
Oct 12,2020Was with them for one year and was awful. I've done all the bills myself this year and I have saved £17 per month!! I have been hassling for a refund now for 6 months from our contract finishing last year. I am on the phone to them now and waiting for over an hour just to speak to someone, do not use them, do it yourself. Would be one star but they did actually pay our bills so I guess they did their job in that sense but over charged us massively. Update: I finally got our refund back which I was happy about to then be smacked with another bill (which I have paid) but now a possible late charge because they sent everything by post which we never received until October and won't answer my emails !!!
Amber
Oct 08,2020The response was sometimes slow but Josh was always warm and helpful and answered all my questions and it made the move in process a lot more comfortable to manage.
Henry Edwards
Oct 07,2020Horrendously expensive. Terrible customer service. Horrible to use website.
Kayesha
Oct 03,2020Definitely would not recommend this company for WiFi. We didn’t have wifi for a number of weeks after moving in because they sent the wrong router?? When we finally got it, it was slow, would drop often and didn’t reach beyond the ground floor of a three storey house. Upon complaining huddle did absolutely nothing but tell us to contact the WiFi provider ourselves and we had to buy our own extender so you’re probably better off cutting out the middle man and saving money. With regards to utilities I would probably avoid them for that too. We were told we’d have to be ridiculous with our usage to be charged extra yet we were struck with an extra charge of £125 each in a 7 bed house at the end of the year. Meaning they claim we used around £1k extra in gas water and electricity on top of the already expensive £4k we paid under our contract. Given we weren’t in the house for Easter or Christmas and we had a broken boiler for a lot of the year they either set the tariffs extremely low or just take advantage of students who can’t fight back.
Jack Hampton
Oct 03,2020Have had an absolutely terrible experience with Huddle. Notified them of my desire to switch to a different provider, got a response within 5 working days, trying to persuade me to stay, but allowing me to leave. Then, as new tenants, I sent the details required to end the agreement, and did not get a response. The email was certainly sent as I got an automated response. I have tried emailing them again, and still no response. To make matters worse, they are not on U-switch, and repeatedly blocking the switch to a new provider. They are also threatening us with an exit fee, despite never agreeing to a contract. Furthermore they asked us for a tenancy agreement to prove when we moved into the property (which I provided), yet still charged us for the 2 weeks before we moved in. They are by far one of the worst companies to deal with. Avoid
Gabi Proca
Oct 03,2020I only did a quote on their website and they've sent me an email welcoming me as their client and asked to complete the "application". After finding a provider I was interested in (Octopus) I couldn't be switched as I was registered already with truenergy (the company huddle works with). I called them to let them know I'm really not interested in their services and the guy on the phone told me that he cancelled the "contract". Well, I tried again to switch my provider and the guys from Octopus couldn't switch me because of the same problem. Don't even try to access their website, is incredible how far they can go. I hope they will sort out this matter very quickly or I'll find myself in position to take further actions against them.
Gable House, 239 Regents Park Rd, N3 3LF, London, GB
http://huddle.uk.com
janet cadbury
Oct 25,2020Amazing service, their sales guy knocked at our door to see if we wanted to stay with Huddle or switch suppliers, i told him that our heating does not work and he came in and showed us how to work the boiler, timer and top up the water on it. Over and above service.