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At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Reviews 143
Anandv05
Aug 11,2022Found these through leasing.com Really impressed, best value and friendly customer service. Just taken delivery of the vehicle and it's great. Gareth and Craig were very helpful. Spoke to Mercedes direct to see if they could compete - they said "we don't understand how they can offer it at such a low price, I'd just go with them". Process took 2 weeks from start to finish.
Anon
Aug 11,2022Rebecca and Gareth very friendly and helpful would definitely recommend
Saurav Thapa
Aug 03,2022Very pleased with the service provided by Rebecca Phoenix at icarlease.co.uk. Very helpful and prompt and kept me updated throughout the process of my car delivery. Highly recommend!
Raj
Jul 22,2022Vik was very good and had lots of information and gave me confidence going forward, also got my car quicker than expected. Was worried about delays but I was shocked how easy it was. Also Luke helped when it came to delivery answered all questions I asked. From start to finish was made at ease.
Sarah cherry
Jul 22,2022I was looking for a lease car pretty quick. I had originally requested a quote on a different car and Rebecca phoned me regarding that. However I explained that I didn’t want that particular car and she found me exactly the car I wanted and made the whole process so easy. Has my car in less than 2 weeks. Great service from Rebecca. Thank you
Jordan
Jul 22,2022Unfortunately I ordered my vehicle during the global chip shortage which severely delayed the initial order. However, Katie at iCarLease was able to offer an alternative at a similar price without much of a compromise in specification. Katie was very helpful and offered excellent service.
S L T
Jul 21,2022Great company to deal with, spoke to Rebecca numerous times by email as I’m working from home with a baby and not always able to chat on the phone. Rebecca provided me with numerous quotes, once I had decided on the right deal, the car was delivered in a matter of weeks! I had heard some horror stories of cars being delayed through other companies so was a little sceptical to start with about their quick lead times, But they were amazing!
Thomas O'Hara
Jul 21,2022Excellent service throughout my experience from order to delivery of my new car and would definitely recommend iCarLease. A call-out to Rebecca Phoenix for her patience and courteous manner in responding to my many update requests due to the extended delivery times out with her control due to the current climate for ordering new cars, much appreciated.
Will
Jul 21,202210/10 Experience Rebecca Phoenix and Luke Walker helped me through the process of getting my new company car. Were extremely helpful throughout. Will 100% be returning after my 3 year period.
Jason Tyler
Jul 20,2022Rebecca could not of been more helpful and the whole experience of getting the new car was completed seamlessly. Would definitely recommend and use again.
Lowri
Jul 13,2022I recently leased a car from icarlease and would highly recommend. After receiving really poor service from another supplier I began talks with Rebecca Phoenix in the sales department who excels in customer service. I ended up cancelling my order with the other supplier and went through icarlease because the service was that good. I was kept up to date all the way along and Rebecca even checked in after delivery to ensure everything was ok. 5*
Nitesh
Jul 10,2022Unfortunately, I've had a really bad experience with this company. I ordered a BMW M-sport 4 series back in October last year and I am still waiting for the car 8 months on with no indication of when the car will be delivered to me. I was initially told the car would be a c. 3 month wait and be delivered around March time, but no sign of it yet. All I keep being told by the company is that it is a factory order and they are waiting for BMW to allocate a build slot, so the car is not even in production at the moment. This is the message I have had for the last 3 months and it is really frustrating. I have no car to use at the moment as I was expecting this one to be delivered by March or April at the latest, which has impacted my day to day life. I appreciate there is a parts shortage, etc. worldwide but this is really unacceptable now. The customer service has been lacking and poor. I was initially dealing with a representative called Ryan, who then changed roles, but I was not told of this until I rang up several times to get an update. It was only then my file got transferred and an update provided; had I not followed this up, I have no idea what position I would be in. Furthermore, icarlease never contact me to provide an update, it is always me having to chase them up. The customer service is poor in my opinion. I had really high expectations of the company based on the reviews here and early conversations I had with people from the company, but unfortunately it has been very disappointing. I felt I had no other choice but to voice my concerns and disappointment on here to ensure full transparency and awareness for other potential customers.
Flex Adan
Jul 04,2022Had a great experience with iCarlease. Vik was incredibly helpful and patient with my many questions. Process was smooth and they had the best price for the car model and spec I wanted. The car took about 5 months to come and Vik was always on hand to provide updates during that time. Very happy with the service overall and with the car obviously.
New Hope
Jun 15,2022A very friendly, courteous and professional service. Especially Rebecca, front end. I even recieved an after care call from her recently. Great Job
CP
Jun 14,2022Everything was smooth, Bex sorted everything out quickly and had my new car quicker than expected. Highly recommend other to use this company
Lisa Wallis
Jun 08,2022Great service answered all my questions and from start to finish. Special thank you to Vik for helping me find the right car. Definitely use this company again
Gaz
Jun 08,2022Love the car got it quick but was sometimes hard to get through to them
Ismail Hussain
Jun 08,20224 star as car came later than expected as it got delayed but they couldn’t do anything about that. Still happy with the car would recommend them to a friend thank you to Katie for getting everything sorted and answering all my questions
Jack
Jun 08,2022Was kept updated weekly and even when it got pushed back and I asked why I got an explanation. Got the car delivered within the time I was told. Great service
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, GB
http://icarlease.co.uk
Patrizio Finicelli
Aug 30,2022Absolutely brilliant experience. Car was delivered in only two weeks and Rebecca has been always very responsive and helpful. Price was very competitive also.