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iTrustCapital was founded by industry leaders in the alternative investment IRA industry. iTrustCapital offers a leading trading platform that allows clients to trade digital assets in real-time within their retirement accounts.
Reviews 353
AF
Jan 28,2025Chad V was very helpful with my transfer request issues
Herminio Carrasquillo
Jan 28,2025Very helpful and responsive
Bruce Jun
Jan 28,2025I had a very good experience with an agent at the itrustcapital.com's funding support section. He walked me through the whole process (2 processes). Giving a 5-star rating for his excellent work & attitude. Otherwise, just 3-4 stars for the company. They didn't do a good job at all at the beginning when I tried to roll over fund from Fidelity. That was a few years ago n itrustcapital.com was less than a year old. Now, it's a lot better company, but it will take more good experiences to bring my rating up. ^_^ Kudos to the agent, Jett B.!
Bill Black
Jan 28,2025We were trying (three times) (ACH, bank wire transfer & pay for a bank wire) to wire into an account. FRUSTRATED. SLOWLY. It was a complete train wreck. Information on the emails was ignored, replies were cut and pasted, non sequiturs and indifferent & useless. I called the helpline. Sydney picked up promptly. She bore with us and assuaged our considerable stress. She researched and resolved the situation promptly and efficiently. She actually seemed interested in talking to us. ITrust does not know how to deal with bank wires. Sydney does.
Jamey Lynch
Jan 28,2025Easy to work with and extremely knowledgeable!
john gordon
Jan 28,2025Bryce was very eager to help and quickly resolved my issue.
GARY HINTON
Jan 28,2025Itrust is easy to contact with and converse with a human. Everyone I have talked with at iTrust is friendly and provides great service. Thank you!
Joe
Jan 28,2025Sydney was absolutely amazing in helping me out with my ROTH IRA transfer!! She was super patient with me while I had some computer issues and that is so helpful. Professionalism was over the top and customer service was 5 stars all day! Great company, partnering with great non-profits! 360 Win!!
Joe Scott
Jan 28,2025I worked with Chris at iTrust with a distribution. He did a great job keeping me informed and speeding through the process. I have been with iTrust since 2021. They have vastly improved their product and customer service over the years and have become a pleasure to work with. I highly recommend checking them out and opening a crypto IRA with them.
Joe Haley
Jan 28,2025Everyone was beneficial and professional, and they were willing to answer all my questions. Great company service!!!
DC Blockchain Solutions LLC
Jan 28,2025Chris was great to work with. Made my distribution fast and easy.
John Hynes
Jan 28,2025Quick service, easy to talk to, service rep knew his stuff, and probably more positive things to easily say. Anyway, THANKS!! John
Michael Vega
Jan 28,2025Very fast and always professional service from Itrust capital.
Rob
Jan 25,2025I needed the contact customer support at I trust capital for a funding error that I probably caused myself I got a hold of Bryce a customer service representative, who worked relentlessly to get my problem resolved. I trust capital has been an all-star in my investment portfolio.
Ty G.
Jan 25,2025I am not paid to do reviews. With a company like iTrust Capital, it isn't hard to write a positive review. Their customer service is next level. Today I talked with Ayrton and he was very knowledgeable and helpful.
Rose C
Jan 25,2025When it was taking awhile for my IRA transfer check to get there, Chad V gave me his number so I could text him and check in often until it arrived. This very much put my mind at ease during a stressful time. Then, once the money arrived in my account, it was super easy to choose what products I wanted to buy.
TFM XRP
Jan 25,2025Stacy at iTrustCapital was very professional and fix my issue very quickly. This is my second experience with Stacy at iTrustCapital and she made both a painless experience.
James D
Jan 25,2025Been trying to transfer assets to itrustcapital from another custodian for weeks now. I just keep going in circles with their support team about paperwork. I upload something, their system deletes it by accident and they ask me to upload it again. They say electronic signatures doesn't work then I confirm with the transfer custodian it does. Then they tell me some other fields are not filled out on the form when they clearly are filled out on the form. What a mess, Im ready to give up on this company. They send me 5 emails, calls, and text messages about processing but nothing gets done in the end.
Kealyn
Jan 25,2025Bryce was extremely professional and polite. Answered all of our questions efficiently. Great customer service experience!
Mike Jackson
Jan 29,2025Very helpful It was a good experience