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iTrustCapital was founded by industry leaders in the alternative investment IRA industry. iTrustCapital offers a leading trading platform that allows clients to trade digital assets in real-time within their retirement accounts.
Reviews 353
David Wilder
Feb 01,2025Honestly I have heard great things about this company. But what made it a stress free experience was Bryce. His patience and thoroughness was way more than I could have asked for. I will recommend this company to anyone I know and be sure they ask for BRYCE. Thanks again for your help and educating me. Not many people or companies go to that length anymore.
Joe - Chesapeake, Virginia
Feb 01,2025Thank you Chad & Lucas !!!! Keeping pace with the other iTrust people I have had contact with, you both were extremely helpful and total professionals as we worked through my issue. And thanks for the follow-up to make sure all was in good shape.
Bridgette Tiffany
Feb 01,2025I have had the BEST service throughout my whole transaction with Chad V! His communication and follow through was perfect! Thank you, Chad!
Lucia
Feb 01,2025I called Ayrton for support with one question initially. He ended up answering 3 of them that brought much clarity to my relationship with iTrust Capital as an account holder. Completely satisfied with the support I receive here. Thanks, Ayrton. Keep up the excellent job!
Richard Palo
Feb 01,2025Julian was helpful to correct my login difficulties.
Caroline Hess
Feb 01,2025I worked with Ashley and Nadia on a Roth conversion. They were both very helpful and made me feel that my business was valued and appreciated! They helped me navigate the forms which expired my request! I have also spoken with Chad on two prior occasions and felt that I received excellent customer service. ITrustCapital has an excellent team and provide amazing customer service!
Brian Lee
Feb 01,2025Tech support was great
john wells
Feb 01,2025Every call I've made to iTrust customer support has been exceptional. Today I spoke with Ben P. and he was professional, polite, and efficient in communication and task for which I placed my call. It reminds me of the "old" days of customer service! Refreshing to know that customer service can be a pleasant task. Thank you iTrust!!
curthahn
Feb 01,2025Great service!
Susan Randolph
Feb 01,2025Bryce was very helpful in getting our issue with the flashing screen on the website fixed. He contacted the IT department who did their magic and we were the able to carry on with our business.
Consumer
Feb 01,2025Jett was great. Friendly. Knowledgeable. Got what I needed quickly without extended phone time
Shawn Murray
Feb 01,2025Bobby did a great job assisting me with my technical issue. He was friendly, professional and he followed up with me like he promised me he would. Kudos!
Tom Ray
Feb 01,2025Josh was extremely helpful and I really enjoyed his friendly demeanor. I’m not the most literate Computer user but, he made everything easy. Really appreciate My experience.
Eddie Linder
Feb 01,2025Great explanation and quick remedy for my need. Glad to continue my investment journey with iTrust.
johannsenaol.com
Feb 01,2025The customer service continues to amaze me. It's easy to find the number of a representative to call.... with minimum waiting time. In particular Ben was friendly knowledgeable and a very happy to help me. These guys know how to run and build a company with top-notch service. AWESOME JOB
al malmquist
Jan 31,2025Bobby was great. a great investigator and problem solver. his persistence and expertise got me through all the processes
Craig
Jan 31,2025I am very impressed that I can now invest in bitcoin directly through an IRA, and have such a great experience with ease of use, security features and customer support. My only call to the help line was answered immediately by Mo, who showed me how to cancel a duplicate funding instruction that I was panicking over. I’m pumped!
John
Jan 31,2025Helpful. Professional.
Jeff Roberts
Jan 31,2025Bryce was great, walked me through the whole process of transferring my Simple IRA over into one of your Traditional IRAs. Really appreciate his help. He took his time and explained everything and when there was something he was unclear on he got that answer for me. Much appreciated. Jeff
Joe
Feb 01,2025Chad P. went above and beyond to help me. How many other companies create a culture and have people that would see an email come in late on a Friday when they are trying to leave and decide to call and help? Not walk out the door, not email a canned response, but quickly call and walk you through your problem until resolved. If you want to do business with a company that puts the customer 1st and actually provides exceptional service, look no further.