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Reviews 116
Disappointed
Feb 27,2025I wish I read these reviews before making a purchase. I will never shop here again as this seems like an online scam. It took 1 week from placing the order to the time I received an update saying the order is being prepared. It’s been more than 2 weeks with no communication. I still do not have the product and their customer service lacks integrity and effective communication.
Scarlett
Feb 19,2025I did see a lot of the bad reviews here after I placed my order so I was a little anxious but there were no delays from the initial delivery date and everything came in undamaged and in perfect condition with lots of padding.
Jason
Feb 19,2025Avoid this business I’ll report them to the relevant authorities and initiate a website suspension. Total scammers!!!
Rachael Fischer
Feb 13,2025Terrible customer service, business practice & poor quality products. Definitely not the experience & standard that you would expect from a Japanese retailer. Will never buy anything from this company again & will be looking into their legitimacy.
Tommy
Feb 11,2025Terrible business. Not thinking about the customer, only themselves. Unable to cancel and they hide the customs fee from you. They do mention the customs fee in the small letter, but you have to pay €20 extra for the customs handling (this money does NOT go to the customs) which they do not mention at all.
Miranda
Feb 06,2025I’m located in the USA and paid for express shipping. I did not get a customs fee at the time of writing this and I am still waiting on my package. I ordered a bunch of snacks a little over $100 worth on February 1st and it was cleared through customs and in the States by today, February 5th. I will edit my review if the package takes too long to get here or if the items I ordered are expired, but otherwise I’m extremely excited to have some snacks!
Harriet Saiki
Feb 04,2025I didn't know where to get in touch with your company. I place an order tonight. But my card decline it. I told them I placed my order & can you check if it went through. Or if not, can you repeat it if it didn't go through. My bank will accept it this time. I told them I placed the order. My name is Harriet T. Saiki & it is a chase United account.
Linda
Feb 04,2025Terrible company and business practices. I wish I could give it zero stars!
Dora Luz Sampedro
Jan 31,2025Pretty bad! Delivery took weeks and they do not announce in their site that there are custom charges so it ended up being a very expensive buy
Alruwaili
Jan 14,2025I have placed an order on Dec.17 , it was shipped on Jan.7 and now we are in Jan.13 and the items still in Japan. Imagine. They sent an apology email, and said we will refund the shipment fees. But they didn’t. And even if they do, it will be my first and last experience with them.
Consumer
Jan 03,2025Do not order from this website. The price isn’t as advertised. You will be hit with a customs tax from the shipping company.
Sam Long
Dec 30,2024Dreadful unhelpful customer service as their courier partner wouldn't deliver to a Po box, they couldn't even be bothered to use Australia post and save a sale instead just refunded my money. Their loss as I have bought from another company. I cannot recommend this company.
Elina AGAKHANOVA-DELEPINE
Dec 21,2024I don’t know why so many negatives review. Very good service, products and very fast shipping. I really liked everything about this company.
BV H
Dec 20,2024I’ve ordered from them 7 times now. They are faster the last two times (less than two weeks). Everything is fresh, meticulously packed, and awesome. I’ve ordered sake from them too. They are my go-to for my soy sauces and yuzu, but I always have to buy candy too.
Katja Mihalova
Dec 18,2024I ordered a $70 snack gift box for my niece, who was in the hospital in Germany. Japanese Taste failed to provide a complete product list for customs declaration. Because of this, the package has been stuck in Germany for weeks. Japanese Taste offered no support whatsoever. Instead, I’ve had to go through every product in the box to provide customs with the necessary details. With 20+ items, this is a major headache. To make things worse, their website lacks full descriptions, like weights, which I need for customs. Now my niece is home, and I still have to deal with changing the delivery address on top of everything else. For a company that offers gift services, they've made the process incredibly difficult. I want my money back..
Oskar Leibnitz
Dec 17,2024Absoluter Reinfall. Bei den Preisen bin ich davon ausgegangen, dass Bestellungen schnell bearbeitet werden und die Einfuhrsteuer schon dabei ist. Aber nein: Erst nach 2 Wochen wurde die Bestellung überhaupt verschickt! Mit den 15 Tagen DHL aus Japan war das dann viel zu spät für Weihnachten, stornieren ging auch nicht mehr und es wurde nochmal teuer beim Zoll. Würde ich absolut nicht empfehlen.
Calvin
Dec 17,2024All the negative reviews made me quite anxious about my order. But I decided to give them a chance and I'll contact the credit card company if nothing after 3 weeks. Ordered 8 cosmetics products on 11/29/24, received an automated email saying the order was still being processed on 12/5/24, shipping notification with FedEx tracking # on 12/11/24, and received today 12/16/24. Shipping was quick and smooth and each product was individually bubble wrapped, don't see any reason why not to order from again.
Nick
Dec 14,2024Slow slow no response to enquiries. Ordered standard delivery however after 11 days my order status hasn't changed and not even prepared let alone dispatched. This order is not going to arrive for Christmas.
Mari
Dec 11,2024Everything was fine. Delivery was quick and the products well packed. I appreciate using a reliable delivery service and a flat rate shipping costs. Many products in the online shop have competitive pricing. The selection of products is very good o think. I read some negative reviews before but my experience was fine and based on this I can recommend this shop
Valeriia Gishian
Mar 05,2025Terrible experience with Japanese Taste. I ordered beauty products from them to China, and they shipped the package but only to customs. After that, they told me to contact customs myself to resolve an issue. It turns out that China rejects all cosmetics from Japan, something they should have known before accepting my order. When I asked why they allowed the purchase in the first place, they completely stopped responding. No follow-up, no support, and no refund. Extremely unprofessional service—avoid if you expect any kind of customer support or accountability!