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Reviews 606
Its Sara Jayne
Aug 30,2024Annie helped me with my delayed order. She was wonderful and really kind in helping me find a solution
sarah charlish
Aug 30,2024Excellent customer service from a lady called Kate, she sorted the problem fast while remaining professional and polite. Thank you again for a great shopping experience.
Rachel Matthew
Aug 29,2024Spoke to Sara in customer service re a faulty item! She could not be more helpful and polite!! First class service!
Jessica Shaelynn Rose Calvert
Aug 27,2024Great company love my Jellycat medium golden Bashful Bunny
Jade
Aug 24,2024Absolutely love this company! Ordered a few jellycats now, website is super easy to use and all jellycats are such brilliant quality! Can’t wait for my next one
Maïa
Aug 21,2024J'aime bien offrir des doudous Jellycat, ils sont originaux et il n'y a pas de mauvaise surprise avec la livraison. Il faut juste savoir que l'originalité a un coût !
Carla
Aug 21,2024The communication with Kate, was fantastic. She was lovely to deal with and followed up when she said she would. We were able to sort out the issue quickly and easily.
Ava Oliver
Aug 14,2024The jelly cat website is so difficult to navigate I spent an hour trying to order one stuffed animal, and it the website made it so incredibly difficult I decided not to buy one at all. Expensive AND close to impossible to place an order successfully. And I’m also forced to pay an additional $10 for express shipping because my order isn’t large enough to qualify for it to be free shipping???? In this economy when the stuffed animal is already close to $30??? 0/10 rating.
Vanita Ramroop
Aug 12,2024My package got lost and Josie resolved the issue so promptly and was so pleasant to deal with. Fabulous customer service!
Louwid
Aug 12,2024I made a massive mistake with the delivery address for my order and the post office had returned it to Jelly Cat. So o contacted them on Chat and within a hour they contacted me. After explain what I did customer service agent Alex contacted me and sorted it out. My order is now on the way to the correct address. Great customer service. Will def be buying from them again
Grégory CHRIST
Aug 08,202440 minutes d’attente pour refaire la file car il faut passer commande avant Personnel pas très sympa bâclant une prestation très coûteuse Bref c’est nul !!! Surtout quand on attend 1h20 avec des enfants
Emily
Aug 03,2024Shout out to Annie! I had a wonderful experience with Jellycat, both the shopping experience and customer service I received. I explained a situation I’m facing and Annie at customer support was so kind and helpful, Annie upgraded my delivery to express so I could receive my order asap and also included a gift of a plant pal which was very very much appreciated! I can’t wait to pass them on to the recipient! I had a great experience, the website and checkout is easy to use, the choice of product is phenomenal there’s something for everyone without a doubt. Will 100% be shopping with JellyCat in the future!
Nicole
Aug 02,2024Jellycat do such lovely toys. I bought a black cat toy in memory of my black cat who had to be put to sleep and it arrived quickly.
Melissa Duenas
Aug 02,2024I would like to write about the quality of the customer service with Jellycat. My order was never received (was returned to sender.) I contacted Jellycat and after their investigation, they immediately sent out another order using a different shipper. My daughter received her bear and is very happy.
Lola Izquierdo Prieto
Aug 02,2024I ordered a plushie from Jellycat, unfortunately it got lost during the delivery and the tracking order got mixed up with another package, making it impossible to track down where the plushie could be. Its the postal service who messed up but I contacted Jellycat, they answered incredibly fast and offered either a refund or a replacement. I picked the replacement and they very kindly chose to send it with a speedy delivery. The customer service was incredibly helpful, it wasnt the company's fault that the package got lost on the way but they immediately fixed the mistake, I couldnt have been more pleased with the experience!
Ian Grasier
Aug 02,2024Excellent gifts and great customer service. Thanks Annie
Hell Limbert
Aug 02,2024Ordered from Jelly Cat a few times and have had a great experience, even when my order was missing items they were fantastic in helping sort it out and getting my missing items to me as soon as possible with no problems and I'm very grateful for their communication.
Emma
Aug 01,2024I ordered two plushies from Jellycats, but sadly the carrier lost my package (i live in germany) - i quickly got in touch with the customer service, who was very kind and went in contact with the partner carrier. Sadly, they still couldn’t find it, so they kindly offered me a refund with the items and even upgraded me to express shipping. Thank you Sara from customer service!
Melanie
Aug 01,2024Had a wonderful and also very helpful contact with the customer service (Josie). Such a nice and lovely person. Jellycat was very generous and my problem was solved fast. I can highly recommend the brand and especially the customer service. Thank you so much!
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
badiste
Sep 06,2024We had a very helpfull and kind help by Annie from the customer services. Definitely recommand it if you have any comments or need informations . Thanks