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Reviews 606
SMughal
Jul 04,2022Jellycat are absolutely fantastic! Have been buying these for years for my children and all family members, they sell them in garden centres too. The customer service is FABTASTIC especially a young lady called SkYe who dealt with a query so effectively that it meant that all parties involved were absolutely thrilled! Thank you for making the twins birthday presents so special š„°
zxcvfv
Jun 27,2022Ordered something from the website that turned out wasn't actually in stock so order was cancelled :(
Alisa Guarconi Dutra
Jun 24,2022Horrifying experience! Ordered a birthday present for my daughter on June 20 (before midday) for next day International delivery. Following countless emails and calls to customer service, the present was finally shipped on the evening of the 22nd and is now due to be delivered on June 27th!!!! What a mess! Result - one very upset child and one very very stressed out mother! Never again!
Olivia
Jun 16,2022I had a wonderful experience with a really lovely customer service representative called Skye. She really put a lot of care and effort into helping me fix the issues I was having with shipping. Really happy with my experience!! Thank you
Rachael Lett
Jun 01,2022Really disappointed with the website and the communication. Ordered an item that had been out of stock for weeks so when it came back in stock, I placed an order for next day delivery as the website said it was in stock. No order turned up when it was supposed to, emailed them no response. Then called up and was told the item wasnāt in stock and so the order wouldnāt go out till a week or so later even though Iād paid for next day delivery for an item that was stated was in stock. No mention anywhere on the website that it was a pre-order and no mention on the order confirmation either. Wouldnāt have ordered it for someoneās birthday if I had known it wasnāt going to arrive in time. Ended up cancelling the order in the end.
Hester Sun
Apr 19,2022the worst shopping experience the worst shopping experience i was charged 600+CHY by chinese custom. They promise to refund for that fee but never reply to my emailsssssssļ¼ļ¼ļ¼ļ¼ļ¼ļ¼ I won't buy anything on their website
Amy
Mar 19,2022I have the lobster wearing the sweater, ricky the rain frog, the nippet frog and the corn plushie <3 such a cute company im absolutely obsessed,,,,,, take all of my money
Aoife P
Mar 14,2022Rang customer service and they were so kind and helpful, really lovely to talk to! The products are always of such a high quality, well packaged and presented. Such a good company to order from.
Aimee
Mar 09,2022They are still holding onto my money from an order I had canceled nearly a month ago. Finally opened a dispute with PayPal. Itās just unacceptable. Iāve sent them several emails, and I get sparse and unhelpful replies. Will never order directly from them again.
massi Ok
Mar 01,2022I bought from their website, and I never got my stuffs. I wrote to them a couple of emails and I asked for a refund but I didnāt get any answer from them. A serious company should reply to customerās emails, should provide a solution or a refund but they just disappeared after they got my money. Is this a serious and professional behaviour?
Samlou
Feb 28,2022Terrible customer service. I have emailed twice to see where my order is and have not heard anything back. My order was placed 3 weeks ago tomorrow.
customer
Feb 25,2022I have ordered 2 Jellycat soft books, almost 2 weeks later I have emailed TWICE Jellycat to find out the status of my order - no reply. Horrible customer service - such a shame as I used to like their products. By this rate IF the books do arrive, my baby may already be a teenager! Slow deliveries are understandable but this customer service is NOT!
Anon
Jan 08,2022My first time ordering jellycat directly from the website instead of a stockist. Fantastic service. Delivered quickly and well wrapped. Really happy with the poinsettia - such fantastic quality.
Charlotte
Dec 22,2021I had an issue with my order (caused by an error on my part). I wasn't able to let them know about it until after dispatch. They could not have been more helpful once I told them, and sent out another amore cat, communicating with me at every stage. I cannot recommend this company highly enough. Thank you, Jellycat.
Lindsey
Sep 11,2021I recently ordered a bashful bunny for my granddaughter, who has just been born, I forgot to alter the delivery address to be delivered to my daughter, I rang jelly cat and spoke to the most helpful lady called Daisy she assured me it would be altered & even rang me back to give me peace of mind that it had gone through, thanks to Daisy the bunny got to the correct address safe and sound, Daisy saved the day can't thank her enough, superb, Lindsey Hadfield xx
Georgia P
Jun 21,2021I have been collecting jellycats since I can remember so I buy fairly often. Recently I had ordered a personalised bunny for a friends baby and had spelt the name wrong so I sent an email and Georgina was brilliant and got it sorted for me! I also had an order that I accidentally put through twice thinking it hadnāt worked the first time, Georgia noticed this and got in contact to ask if I had meant for both orders and when I said I hadnāt she got one cancelled and refunded for me! Brilliant teddies and even better service!
Helena
Apr 28,2021Excellent customer service from Amy at Jellycat. The item I ordered for international delivery was not delivered by DHL . She did her best to track down my order and ensure that it did reach itās destination .
Kirsty Ferrier Spiers
Mar 09,2021Usually I buy jelly cat products in my local stores but ordered online due to shops being closed. Easy to navigate website, good range and products, fast delivery and the items arrived in the these lovely tote bags! I love all the jelly car products I have, the quality is 10/10.
Erin Osborne
Feb 25,2021All the teddy bears I own are from Jelly Cat and they are beautiful quality. I am unable to comment on delivery since I have always purchased myān in store. I own about twenty Jelly Cats and they are all lovely. Highly recommend!
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Danielle Lewis
Jul 08,2022Have ordered multiple times from jellycat uk and always had amazing service .. parcels are always sent so quickly !!! Love this website