To leave a review you need to be logged in
Reviews 606
Camelia
Mar 31,2023I ordered a pigeon plush from them and I love it so much! It's very high quality, adorable and created with much love&care. I had a problem with the mail service and the customer support team acted quick, with fast responses and a lot of empathy for my situation. Everything was figured out without issues, and I felt really glad about my experience on ordering with them. They have my trust and I'll definitely buy again in the future and highly recommend this company!
Amy
Mar 31,2023My order was lost with the shipping company and they did not notify me or Jellycat. Skye was friendly and quick with their response. My lost order was replaced with express shipping. My experience with Jellycat customer support was wonderful!
Orly
Mar 31,2023I had a wonderful experience with Jellycat customer service. I was unhappy with one of the products I received, customer service responses were extremely fast, very courteous, and attentive. A replacement is being sent via expedite post, the matter has been resolved to my satisfaction. Thank you! :)
Elisabetta Rossini
Mar 31,2023Servizio clienti gentilissimo e tempestivo. Sara ha risolto con competenza un problema riguardante la consegna.
Miss Natasha Grainger
Mar 30,2023Excellent customer service Great wrapping too. Amazing cuddly dragon, love it
Callum
Mar 30,2023Arrived very fast and such amazing quality, I'm officially obsessed with jellycat. Will definitely be buying from them again 100/100 experience!
T J
Mar 29,2023We received amazing customer service from Jellycat when we contacted them recently. Skye was extremely helpful and we are very happy customers
Coter Y
Mar 29,2023Jellycat customer service, Ellen, was proactive in helping me with a lost delivery, promptly and enthusiastically responding to my emails and resending my items to me. I really appreciated Ellen's friendly attitude and excellent competence.Jellycat's customer service is very efficient in dealing with the difficulties that customers encounter.
Chloe
Mar 29,2023Amazing customer service! Skye helped me resolve the issue I had really quickly and were really kind and helpful throughout the process! Thank you so much
Arielle Evans Karsch
Mar 29,2023Amazing customer service
Jade
Mar 27,2023Fantastic customer service from Caitlinn. My bunny arrived damaged and she was keen to send out a replacement along with a complementary jelly! Her responses who quick and very friendly. 10/10!!
Emma Brennan
Mar 27,2023Laura, the customer advisor, was extremely helpful. The quick responses, and the detail in the responses was so appreciated. I could not have asked for a better person to help me with my issue.
Adriana Rivas Mercado
Mar 25,2023They replied almost immeadiatly and were very kind and helpful! And the plushies are amazing!!! So soft and cute!!! Expensive but I totally love them! One day I will buy all the dinosaurs!
Hazel Marie Craig
Mar 24,2023Spoke to a lady called Yasmine and couldn’t be more happier with the way she helped me. Was very kind and a pleasure to talk to. All my questions were answered and couldn’t have asked for anything better. Highly recommend
Elijah Klassen
Mar 23,2023Jellycat customer service has always been incredibly kind and helpful in their responses! I wrote in to ask when an item would return to stock and I received a lovely detailed letter informing me when I could expect to see it online. As someone with anxiety and mental health issues, it is very appreciated how gentle and understanding your help staff is. Thank you!!
Anne Sophie
Mar 23,2023My daughter had a Blossom Bunny costume made for a national holliday (we are danish). I send the picture to Jellycat, because I thougth it was cute and in return they named her a honerary Bunny and send her gift-Bunny! Such a nice gesture: ) Thank you Jellycat!
Mrs Pietropinto
Mar 23,2023Willow and Rosa Luxe bunnies purchased, terrible quality. Rosa has half a face, very widely spaced eyes, lumpy head. Willow has dents in her arms. Arms sewn on upside down. Lumpy head, head tilts to one side. The very old jellycat bunnies were flawless and amazing quality. These past 12 months their quality have been disastrous. I have emailed them. We shall see. Edit: your customer services are a very far, distant cry from wonderful. And it has NOT been resolved at all.
CCF
Mar 23,2023As Royal Mail put my parcel in the recycling bin on collection day,I contacted Jellycat to explain what happened and they immediately offered a full refund or replaced parcel.Thankyou to Ellen and her team for sorting it out so quickly.
Anthony
Mar 23,2023Jellycat has the cutest stuffed animals, a great gift for any occasion! In addition to that, their customer service is A+, I had input the wrong address for my order and a representative responded to my email and changed it to the correct address. 5 stars!
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Molly
Mar 31,2023I received my order and 1 item was missing. Emailed customer service and they resolved the problem quickly and were so nice about it!