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Reviews 289
GB
Aug 16,2024My neighbors and I initially signed a contract with Jones Robinson for our property management, believing we were in good hands with a reputable, local company. We specifically chose them because they assured us that we could continue paying our fees monthly, as we had always done. Their office was conveniently located nearby, allowing us to address any issues in person if needed. However, without our knowledge or consent, we were suddenly transferred to the dreadful, unprofessional company 'First Port,' which has been nothing short of a nightmare. Despite our prior agreement with Jones Robinson, we’ve had to fight tirelessly just to maintain our monthly payment arrangement. To add insult to injury, we are now being charged additional fees for this 'privilege'—something we never agreed to and would have outright rejected had we known. The customer service from First Port is appalling and their claims have been untrue and we have faced consistent inaccurate bills. We’ve been treated with disrespect, faced constant threats, and received no understanding or support. It’s baffling that Jones Robinson would abandon us to such a company. Even after following Jones Robinson’s complaints procedure, we have received no compensation or relief from the extra fees we now have to bear. I once had great respect for Jones Robinson, but after this experience I will avoid them at all costs and urge others to do the same. I even advised my mum not to use their services when selling her home. Thanks for nothing, Jones Robinson.
Aaron Barrett
Aug 10,2024The seller we bought our house from used them. They could not have done more for both sides. Great service all around and a special mention to Natalie who originally showed us the property, she is a real credit to the company.
Claire
Aug 09,2024I have just sold my property through Jones Robinson, Newbury. Tayler Reynders handled my sale. She is an extremely proactive and determined lady. She kept me well informed about potential buyers and offers. In addition, the viewings team also did an extremely good job in keeping me up-to-date in a very timely manner. They did a significant number of viewings on my property and always seemed on the ball and fresh. I highly recommend Jones Robinson.
Jake Johnson
Aug 06,2024Thank you to the Admin team, they worked really hard making the tweaks we wanted and in a very timely manner. Attention to detail spot on.
Boakes, Jon
Jul 24,2024Very efficient and helpful, Kelly provided excellent communication and everything was handled in a very effective manner, a true professional. Well done and thank you for all of your support.
Tom
Jul 23,2024Property manager Kelly, in the lettings department at Jones Robinson, has been a pleasure to work with these past few months. She’s been quick to answer my queries, communicative and willing to help. She’s polite on the phone and via email. Any issues have been promptly dealt with.
Jane
Jul 15,2024Paige was very helpful and all four flats were soon let to good tenants - I'm very pleased with Jones Robinson and would definitely recommend them as letting agents and also managing agents.
Lizzy
Jul 12,2024Recently purchased a house via Church Robinson. Gary, Dawn and Katrina were professional, organised, thorough and kind throughout. Queries were always replied to promptly and communication was good throughout the process.
Derek Martin
Jul 04,2024Great Estate Agent very professional! The photos and walk through brilliant 👏 very happy!
Steve Cotton
Jun 25,2024We found the JR team at Lambourn most helpful and they went above and beyond what was expected. They were friendly and professional in all matters in what can be a very stressful time.
Mr S
Jun 25,2024I met Georgie at a property, she was polite, friendly and explained everything very clearly. She answered all my questions and I have since bought the property.
Linda
Jun 24,2024Professional, helpful and punctual service.
Dorothy Jacobs
Jun 24,2024Informative and great viewing, Georgie gave us all the information we requested and also gave us space to think and talk.
JS
Jun 20,2024While my initial experience was overwhelmingly positive, I did encounter a brief period of subpar communication and management. However, since Elle has assumed management of my property, I have been consistently impressed with the elevated level of customer service and property management. Under Elle's management, I have noticed a significant improvement in the way issues are addressed and resolved in a timely and efficient manner. Her dedication to ensuring that all parties involved - including tenants and property owners like myself - are satisfied is evident in her proactive approach and willingness to listen to concerns. Elle's management style is professional, organized, and transparent, which has restored my confidence in the property management process. Her ability to effectively communicate with all stakeholders has alleviated any concerns I may have had about the previous period of subpar service.
N. Tahair
Jun 18,2024Jones Robinson in Devizes was an excellent estate agency office to work with when we sold a flat in the area. Andrew Francis and Mikyle Andrews were very professional and incredibly helpful moving the process forward which was complicated by incorporating a lease extension on the flat. As sellers based overseas, I would highly recommend this office as they communications were always timely and they managed the time change challenges seamlessly.
Fiona
Jun 14,2024Mikyle Andrews did a market value appraise on my property. He had a very professional approach and I would highly recommend Jones Robinson. The service I received was of a high standard and completed within the time frame I required.
Tina Jeffrey
Jun 13,2024Very helpful, great communication
CLAIRE
Jun 04,2024Carrie who guided us around the property we viewed was absolutely great, she knew so much about the area and was able to answer our questions with ease. Carrie was very helpful and made us feel very welcome whilst looking around. Really happy with our experience and would be more than happy to book other viewing through Jones Robinson
Irving Schnider
Jun 04,2024Having accepted a cash offer for our flat in Liverpool because we are relocating and not being in a chain we were confident to make an offer for one being marketed by Jones Robinson in Newbury. Transfer progress was regularly and well monitored by Paula Rudge but unfortunately the ‘system’ allows unscrupulous, and even dishonest, behaviour because there is no commitment until exchange of contracts, which resulted in the sale of our flat sadly having to be aborted after 6 months. Paula was most sympathetic and continues to maintain regular contact with us while our offer remains on the table pending us getting another buyer.
118 Bartholomew Street, RG14 5DT, Newbury, GB
http://jonesrobinson.co.uk
PALLA
Aug 20,2024Rachel C was very helpful and patient. She was able to answer majority of questions and anything she couldn’t, she followed up. Thanks a lot for your help Rachel C