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Reviews 289
Manveer Matharu
Nov 11,2021Had a viewing arranged with Clare Black from the Newbury office, first time meeting her and from the get go she seemed very pleasant and cheerful. She provided us with all the relevant info required about the house and more regarding local schools, also a little about the town as we were from West London and new to the area. She seemed to understand our needs and was very helpful. I hope to see her again for future viewing. đź‘Ť
TOO BAD TO TELL
Oct 21,2021Never reply you! Not respectful! I recently had some viewing with the Newbury branch, I told them I’m interested in the rent, they said they will reply me in few days, but none contact me. After a week, I tried to call them 5 times in a day but different time, no one answer! WHAT? Are you guys working? I tried again in the other day, they said they are so busy and will call me back before tmr. WELL, Of coz no response AGAIN! If you don’t want to rent out the apartment, please just tell me. 2 weeks since the first viewing, NO ONE contact me, I think your staffs DO NOT know what is “respect”! TOO BAD!
Mark Lyons
Aug 04,2021Great service provided by Beth and the team at JR, great Communication and always there to help and advice.
Ilya
Apr 19,2021I have encountered with this estate agency twice as a potential tenant, both times very negative experience. So the most recent one: I viewed a property in March, expressed interest, submitted forms, left the holding deposing. Went through the referencing process, signed the agreement - only to find out that the landlord is not ready to sign it yet because of the missing essential paperwork - no gas and electricity safety certificates. I missed my notice period, have to pay for extra rent at my current place, which I obviously don't want to do. So basically they advertised a property which is not ready to be let and potentially unsafe. Asked if the landlord is willing to delay starting date - radio silence in response. So they screwed up by not telling the landlord about important paperwork which needs to be done, they let down me as a good potential tenant, they let down the landlord who now have to look for a new tenant. Unprofessional. Avoid. Interesting, just today I realized that I had encountered with them in similar circumstances before. Two years ago I viewed a property on Friday, expressed interest, asked to wait until next day before I can discuss with my partner and submit the form (2 hours drive one way, so couldn't do the same day). Phoned them next day (Saturday) only to find out that the let is already agreed. So they didn't bother to wait for all potential tenants for the landlord to consider, just rushed it through with the first who applied. They don't care at all about their clients, whether you are a tenant or a landlord. All they want is to rush it through fast-fast-fast and get their fee. UPD: They also used my personal data to solicit business from my current landlord - and that's before signing the new agreement, before I served my notice, without my permission. Freaking terrible.
Kieran Young
Mar 03,2021I have been trying to arrange a viewing for over a week now. I’ve left messages with other agents when the agent dealing with the property is unavailable but it appears they have not passed on the message. Attempted to arrange a specific time for a phone call (via email) in an attempt to make contact but there has been no response. I appreciate it’s a busy role but I would at least expect a response in some form. Unhappy with the level of service.
Timothy N. Holt
Feb 11,2021There is an article in The Economist magazine called “Bad service: A complaint is a gift. And Americans get better service than Brits because they know how to give it.” Look it up. (I've also copied the text below) This Estate Agent (part from spelling my wife's name incorrectly, and failing to change it after being told it was wrong) would do well to read it. I've dealt with Estate agents in France, Malaysia, the US, Canada and the UK. I am licensed with a broker in Florida. This is the first time we have ever felt, as customers’ we are wrong. A "Can't do" rather than a "Can do company". There is a name for people like that – but it slips my mind. “It's company policy” is not an excuse, when the policy is wrong. -------------------- Bad service A complaint is a gift And Americans get better service than Brits because they know how to give it AUSTRALIANS call the British “whingeing Poms” because they grumble so much. But a new study suggests that Brits should whinge more, not less. A team led by Chris Voss of the London Business School found that service quality in Britain is typically worse than in America. One reason, the research suggests, is that British customers complain less about bad service than hard-to-please Americans do. The failure to grouse is pervasive. Hunter Hansen, an American who runs the Marriott hotel in London's Grosvenor Square, notes that a British guest would make a fuss only about a significant problem—and even then, would do so in a roundabout way. Americans are critical of even small mistakes. The result, Mr Voss finds, is that Brits suffer. But so do companies in Britain's service industries: they do not receive so much unsolicited feedback, and thus lose a chance to improve service quality. Indeed, they may spend more than they need to do on service-quality improvements, because they do not get direct help from customers. Management gurus know more about how companies respond to complaints than about why the British are phlegmatic. In America, well-run companies have “service recovery” strategies. Staff at the Marriott group are drilled in the LEARN routine—Listen, Empathise, Apologise, React, Notify—with the final step ensuring that the complaint is fed back into the system. The Ritz-Carlton hotel chain, another with a good reputation for handling complaints from customers, trains its staff not to say a mere “sorry” but “please accept my apology” and gives them a budget to reimburse cross guests. When Brits finally screw up their courage to grouse, they get results. Mr Voss told his doctor that he would appreciate speedier feedback after a consultation. “The next time round, I got it,” he says, in mild surprise.
Penelope Marcham
Dec 18,2020Jones Robinson in the Newbury Branch are amazing, polite and prompt with everything. They cannot do enough for you
BizSi
Feb 04,2020Based in Newbury, Berkshire, this estate agent exudes genuine professionalism. Paul Hodgson, one of the directors ensures integrity and a constant effort at the coal face to get results. Deep long term experience in the profession, I highly recommend Jones Robinson.
118 Bartholomew Street, RG14 5DT, Newbury, GB
http://jonesrobinson.co.uk
Carlie
Feb 04,2022Jones Robinson wasn't our agent but we bought our property from them, with a complicated and long chain and every hold up possible, Paula Rudge was absolutely amazing and on the ball every step of the way. Our agents were useless and unavailable at every turn but Paula was on hand and kept us informed with everything. Seriously regret not having Paula as our own estate agent because she truly is the best thing since sliced bread! Give that girl a raise! Thank you so much for being fantastic and persistent, it is so appreciated.