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JustFix

Hosted by David Simmons

4.5 (132 Reviews)

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Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople. We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed. We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help. Book Now Services Locksmith Electrician Gas Engineer Boiler Service Plumber Service HandyPerson Carpenter Drainage Roofing Decorator Doors & Windows Glazing Whitegoods Repair

Reviews 132

4.5

Out of 5.0

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Ian Graham
Feb 29,2024

Just Fix is a reliable app that made booking a roofer hassle-free. The interface is user-friendly, and I was able to find a roofer quickly. The communication was smooth, and the roofer arrived on time and did an excellent job. I highly recommend Just Fix for anyone in need of a quick response to services.

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Chris Oliver
Feb 28,2024

Scheduled an appointment within one working day to review the appliance - Could not source the parts to repair for 5-6 weeks so unfortunately was not able to complete the fix. - Offered partial refund for services- very quick responses to customer service issues.

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customer
Feb 10,2024

Really pleased with our boiler service from JustFix . Safety is obviously really important and we wanted to A) make sure they had the correct qualifications and B) that we knew who was arriving at the house when my husband was out. 10/10 service thanks so much would recommend

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clare parish
Feb 10,2024

Fab service! Easy to navigate app, plumber arrived on time and fixed our leaky loo 👍

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David Gamble
Feb 09,2024

The kitchen tap was making some really odd noises and leaking sporadically. After a bit of research I narrowed down the issue to a faulty cartridge. I tried to fix it myself but I struggled to dismantle the tap. I heard from a friend that Just Fix was good so gave it a try. Really easy to sign up and post a job. The plumber came round that afternoon and sorted the job within an hour. Limescale build up was the issue. He even showed me what I needed to do to fix it myself in future! Really happy with my quiet and drip free tap! Will use JF again and would recommend.

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Helen Webster
Feb 09,2024

I was running a bath a couple of nights ago when I realised my immersion tank was leaking! I reported the issue on Just Fix. This was the first time I'd used the app and I was really impressed with the response time and overall service. Thank you!

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Chris K
Feb 09,2024

Moved in to my new house and discovered that the pluming was shot, some of the taps didn’t work, the shower only ran cold and one of the toilets didn’t flush. JustFix had someone round to sort it the following day, great stuff!

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Sam Bullman
Feb 09,2024

I don’t normally take the time to write reviews but as these guys got me out of a jam least I can do. Typically my boiler that hasn’t missed a beat in 4 years decided to pack up during the cold snap last week. Spent hours ringing round trying to get a plumber out to get us sorted so I could defrost the kids and no-one could get round in under a week. Found just fix online- had an engineer there in 3hrs and back up and running that same day. Would recommend no issues.

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Paul
Feb 09,2024

First time using Just Fix and won’t be the last. Impressive App made the whole booking process easy and efficient. Selecting a time and date, work done on my guttering without any fuss at all. Highly recommend.

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Dominic Norwell
Feb 09,2024

Faultless organisation Put my mind at ease as landlord

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customer
Feb 09,2024

So pleased to find JustFix. We had an issue with a gas boiler that was only just two years old and they came out promptly to fix it. It’s a very simple app to use. Register. Find the service you need. Tell them the problem. Upload a picture of the boiler and tell them what dates work for you, and they do the rest. The contractor arrived when he said he would, kept us updated throughout his visit, and completed the work in good time. And it’s guaranteed. We’ve recommended them to friends and will definitely use them again for any future maintenance work.

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Thomas K
Jan 23,2024

Be careful of the company as there is good and bad. Good news is they are quick and the technician showed up very quickly, easy chat option via WhatsApp, quick responses. We had issue with a 2.5 year old gas hob and the technician who visited were not able to fix it. The notes shared to me are as below - "2h, no materials Report: Checked the power supply to see if it has sufficient power, checked the spur switch and it had sufficient power, checked/tester electrodes. They all were fine, no breakages, no oil build up. Removed all five controlling knobs and surrounding seals for any water damage or oil/heat. Checked all the switches and testet gas controls and everything was ok. The only problem suspected is the pcb which only AEG can change/repair. I called AEG spoke to them and I told them about the problem and asked them for a reset/fix and they told me that the buyer can arrange with them for AEG to carry out more detailed diagnostics. Arrived at the property at 13:18, and left 14:56 ." Justfix wanted to charge me for 2 hours. I got in touch via WhatsApp and requested to revisit this as the issue has not been solved. The technician spent a good amount of time talking to many others trying to understand what is wrong and as mentioned above, he also called AEG - all of it with good intentions, but as a customer, the issue wasn’t fixed. As goodwill Simon - customer care person on WhatsApp - reduced the £110 per hour rate to £95 per hour. So the total will be £190 plus VAT. I requested the company to revisit the policy of charging full amount without solving the issue and requested to only charge me a call charge of £90-100 which is the industry normal if the issue is fixed, because now, I still to call AEG to arrange a fix and that is further expenses for me. Simon was insistent that this is not the case and I agreed to T&C when I accepted the appointment. Justfix website terms states that "In the unlikely event that a Just Fix doesn’t solve the problem we will work with you to put it right.". This is purposely kept vague to entertain these sort of scenarios. End of the day, I don’t know if the engineer was skilled or not. What I am left with is an expense of £228 inc VAT and the same broken HOB as before. Be careful and ensure you get the details sorted before you provide CC details. Very weirdly they also don’t have any online review presence and for a startup to have low online/review presence is concerning. Update - AEG enginner fixed the issue in 15 mins. It wasnt a PCB fault. It was a small food element stuck in the burner knobs causing the issue. Updating here as a reply from justfix confirming the skill of the engineer when in reality, I still question the skill of the engineer used and the inability of the company to accept my request and meet in the middle.

020 8126 6222 [email protected]

128 City Road, EC1V 2NX, London, GB

http://justfix.app

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