Keith Michaels Plc are Insurance specialists We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 20 years, We speak to all our customers to arrange insurance and are not a faceless online insurer.
First class service from Gary - many thanks for your help
Fraser made everything easy and explained details well.
Initially helpful and interested, but truly dismal follow up. After several chasing emails (where I also provided clear guidance on the timescales within which I needed resolution), and several phone calls (that were routed to answerphone, with no alternative contact details provided), I gave up and went back to the market. One of Keith Michael’s peers provided the cover I needed with 48 hours of first contact and 35% cheaper. I would not recommend Keith Michaels…try Adrian Flux instead…a far superior offering.
As a client of Keith Michaels PLC, we are extremely pleased with the service we receive. Patrick provides exceptional customer service with queries and renewals dealt with promptly and satisfactorily. Highly recommended!
Efficient fast service ! My insurance all sorted in a few minutes! Would recommend!
I received excellent service for a really affordable quote. Patrick was a pleasure to deal with. Highly recommended!
Excellent service (as always) from Patrick, followed up his initial letter and took necessary action to put insurance renewal in place at short notice
good all round service
Gary Moulson top man for my subaru Been using him over 10 years. Might get quotes on my other cars when due
Very helpful and excellent customer service and staff 👍👍👍👍
I have been dealing with Mark Bullock and Keith Michaels for around 10 years now. They have always been great on a personal basis. After also enquiring about business insurances I felt compelled to leave a review. The speed and efficiency Mark dealt with my query meant that my business was covered in literally 15 Minutes!! Price was excellent and the service was even better. Thank you guys at Keith Michaels but in particular Mark. 10/10.
still waiting for a quote after 4 days, emails ignored
Honestlybbest insurance company I've been with
Very efficient service. Well organized. Actual people take calls without ages of pressing buttons. Everyone I dealt with was pleasant, and everyone knew what to do. Initial purchase and renewal were both a breeze. Highly recommend this broker.
Carrie was very helpful in clarifying my current policy figures… she was informative, patient and professional. I’ve had a seamless experience with Keith Michaels since I joined last year. Thanks!
Very friendly and professional
Gary at Keithmichaels was helpful beyond the call of duty as I enquired about a very unusual type of motor insurance: although they do not provide this type of cover, he kindly gave me advice on who might provide it. After calls to 8 other companies, this is the only insurer who took the time to do this and accepted to share suggestions! He also answered immediately by email. This just shows what kind of company it is, so I will definitely choose Keithmichaels when I'm back in the UK over all the others!!!
Jason provided an excellent service - our needs were not straightforward and Jason went above and beyond the call of duty and came up with a solution which met our needs. Jason was very responsive and solution oriented and I cannot recommend him and Keith Michales enough.
Always prompt, efficient and friendly advice. We have been with this broker for several years and will be into the future. Very satisfied client.
Annie Leong
Oct 20,2022Communication To complete/ clarity some needed information to complete my insurance, sales consultants had been helpful when I telephoned as well as during correspondence via email