To leave a review you need to be logged in
Reviews 125
basharat ghafoor
Mar 17,2023Absolutely awfull customer service very rude people working here.sent out a yellow rubber ladder with black rubber stabilisers and telling me dont have time frame to hear back from suppliers.keep blaming suppliers when i have paid them i dont want to hear about suppliers.first time using them and would be last
John
Mar 18,2022I wish I could give zero stars… AVOID this company at all costs…. Received wrong ladders, we was told to return but WE had to pay for a courier service.. then we contacted them 2 weeks later to chase refund and was told they will not refund us and as a gesture of good will they will dispose of our items… now they have our goods and money - ignoring all emails - we are out of pocket 350 pound! No replies to emails… TERRIBLE- PLEASE AVOID
BW
Jan 30,2022I ordered a drabest ladder, it stated on the website that the ladder was 1.64m closed, it turned up at 1.8m closed. Took weeks to get it collected for return. Drabest claimed the 1.64m measurement was correct and only agreed to return when I emailed a video of the measurement. They missed 2 collections. and took about 8 weeks to actually refund me.
TB
Jul 20,2020Ordered ladder which was delivered quick enough. Have had a problem with the ladder that I purchased. Have sent a few emails to Ladder Sales Direct but still have not had my query answered fully by them or manufacturer. Have asked for full refund - still no reply??? I understand we are in troubled times due to COVID-19 but very disappointed with after sales service as this product was purchased during lock down.
PS
Jul 16,2020Easy to order and got a quick response with a query. Ladder ordered, paid for and good delivery. Overall great service
Colin F PHILLIPS
Jul 13,2020Excellent makes the job easier. Thanks.
Neil Small
Jul 06,2020Ordered two of the podium towers good product delivery was on time would buy more if needed
Faint
Jul 06,2020Rapid delivery, excellent ladder support exactly as described
PIPPA HARRAND
Jul 05,2020It was easy to find what we were looking for on this site. I had a question about one product and this was answered swiftly and comprehensively . The products we have bought are of very good quality and arrived in the timeframe given .
David F Hayes
Jun 28,2020Excellent ladder, excellent price, excellent service and prompt delivery - even during Covid-19 lockdown!
Marion
Jun 25,2020The crawler board I purchased is an excellent product. The price was more than competitive. I would return to Ladder Sales Direct as first call should I ever need to purchase anything I need in this line in the future. The delivery was very prompt. Brilliant service from start to finish.
Duncan Willows
Jun 23,2020Ladder is first class and arrived promptly - it is versatile and good quality
Chris
Jun 23,2020Supplied us with Lyte step ladders to comply with BS EN 131 regulations for commercial use which were very well priced and arrived safely in good time.
christopher roberts
Jun 23,2020easy order and delivery and payment thank you
David Brewerton
Jun 22,2020Excellent product thank you
Customer
Jun 22,2020Order came quickly, well packaged and good value
william webster
Jun 22,2020All went well .apart from bolt missing. But sorted now.
A S
Jun 22,2020Fast delivery and high-quality product. No complaints.
maya lugowska
Jun 22,2020The product is great. The ladder is fantastic and worth the cost. I definitely recommend it. However I would rate the service as mediocre. I was left in the dark about the delivery date and had to contact the call centre multiple times.
Unit 5A, Babdown Airfield Industrial Estate, GL8 8YL, Tetbury, GB
https://www.laddersalesdirect.co.uk/
dodge dodge
Nov 25,2024took money for an order that they didnt have stock for. been waiting for 2 weeks now for delivery when i was promised delivery thursday 21st. its now monday the 25th and still nothing!!!