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Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Reviews 267
R. Peter
Jul 27,2024I have tried to get help setting up voicemail and my last representative was very rude and laughed at me because I did not understand what he was saying. After all I am a senior citizen and that is waht lively is upposed to be for. DO NOT BUY FROM LIVELY. Customer service is very bad, can not seem to handle simple requests.
olivia Farrell
Jul 17,2024First, when calling for information, the customer service/salesperson was unbelievably pushy. He asks a closing question after every question you pose and is happy to tell you anything to close the deal including that all your contacts can easily be transferred and that changing from ATT to Lively was simple. Not only was I incapable of making the transfer online or by phone, but my 27 year old digital native daughter gave up as well. In the meantime Lively has been auto billing away for a phone and services never once used. Of course, a refund on the phone was out of the question, so now I have one we cannot use. Just let me now if you'd like a brand new one. I'd be happy to get rid of it free. Additionally, I overpaid them by $102. They notified me on June 5 about a bill which I paid online immediately and then notified me again on June 20 which I also paid. After cancelling the service on June 25, I received a "closing" statement on July 12 showing the $102 credit which had not been remitted to my charge card. I finally went through the drudgery of contacting them about the credit. You will never believe what the customer service rep said. "Why did you pay the bill twice?" Not, oh so sorry we will get right on that refund. Not we are so sorry this didn't work for ya. No, she blamed me. Hilarious. Now let's see how long they hold onto my money before they actually issue the refund. It's already been 25 days, and it wasn't even scheduled for a refund. Terrible company.
jack clayton
Jul 16,2024Three cs reps have told me all is well. None of it is true if you are elderly and a disabled vet lively will tell you lies and take your money. Do not trust Lively!!
lakoda nester
Jul 06,2024Terrible customer service. Takes an hour and a half to get ahold of someone, then when we went to switch service to a new phone they turned off the service to both phones. Waited an hour to call again and they just said no you just don’t have service when it had been working perfectly fine a few days before we had made the call to get it switched. So simply just cancelled my plan. Customer service representative just said we were wrong about all of it when we couldn’t even make a call
Arlen P. Smith
Jul 05,2024This rating site required that I give at least a one star rating in order to post. I would not have given Lively even one star had I not been forced into it. The problem with Lively, which at one time was a great company, is that they are currently relying more and more on AI, automated computer scripts, to respond to technical issues. That reliance is a disaster. While out in a wilderness area with no cell towers, my phone naturally would not work. As I am driving back in to civilization on a winding mountain road, the phone would pick up hints of cell tower coverage and try to turn on. After doing that 30 or so times in 30 minutes it burned itself out and went completely dead. Now that I am back in town, I obviously can't call Lively. So, I go online to email customer service. On the website I am automatically connected to an AI program that takes my information and then forwards me to another expert service site that won't allow me to access it without paying in advance with my credit card. My credit card is locked to my phone. Lively gets their payment automatically each month from my card but the site Lively's AI program referred me to doesn't have that access. Because my card use is locked to the phone, I can't pay this third party service. Because I can't pay this third party service, I can't reboot the phone. Most likely I will have to borrow someone else's phone to call Lively customer service to straighten this out. Assuming of course that they don't have that automated too.
Lou Blue
Jun 24,2024My Lively medical alert system quit several times during the time I was subscribed. Each time I had to wait for days to a week for replacement equipment. I decide to switch to Mobile Help senior alert. I called Lively and canceled just 2 days after a new billing cycle started. I followed the representatives instructions to cancel. Now, Lively is charging me $39.07 for those 2 days before cancellation. This is a "ripoff". And they are sending this to collections. Their customer service was no help and rather rude.
John S
Jun 23,2024We have been trying to port the number of my 91 year old housemate for the last three weeks. At first they told me the mistake was in their customer service agent who took down the wrong phone number. Now we have to approve all of the account numbers And they are going to send us a new pin member in the mail. This does not make any sense in this day and age. The second Customer Service agent said he would take down my name in order for Clara to get her new phone number and handle her affairs . The customer service agent had no record of that. I understand that AARP recommends the service, but they have been a pain in our ass for the last three weeks!
Ninajean Roach-Schooley
Jun 22,2024My 81 year old mother can't make a call, figure out how to view texts little own send texts, and has other issues in operating it . The Jitterbug is just too difficult for her to use with way too many steps involved. By contrast my phone is a cinch. Her phone just died. We won't buy another Lively product to replace it.
linda louise
Jun 18,2024Lively made a terrible phone and has terrible service. I got fed up with how easy it is for criminals to hack my smart phone. So I tried the Jitterbug from Amazon. As a tech savvy person I found the phone hard to use. I was glad I could return it to Amazon. Lively is great at sending bills - even when you don't have service with them. I sent papers to their address to dispute their ongoing billing. The papers providing proof to LIvely's fraudulent financial extortion haven't made it to LIvely headquarters. Lively like many modern corporate thieves has many addresses so they can hide from their criminality.
Jerry Weil
Jun 15,2024pre sales experience great--honest--truthful. phone delivered timely and in fine condition. Good initial directions. Needed initial help a number of times--service kind and helpful though wait a little longer at times, Frankly, I don't understand the poor reviews and wonder if they are from actual purchasers. jerry
Joey Joe Joe Jim Bob Smith
Jun 08,2024On hold for over an hour. Ended up just giving up.
Linda Andrews
Jun 06,2024I don't understand all these negative reviews for Lively and the Lively flip phone. My old Lively flip phone would no longer charge, so I needed, and wanted, to get a new one. No problem. I got a new phone, exactly the same as my old one, with the same number. It's a nice phone, no frills, which I like, easy to use; it serves its purpose well, and Lively's service is just fine. I have no complaints.
Brenda Thompson
May 31,2024Lively don’t care about their customers. At 10:00am I e-mailed Lively on my I-pad to let them know that I couldn’t make or receive calls or text. Then I went to Kroger store to call them to let them know that I really needed my phone (waiting for my Dr text). Lively kept me on hold for 24 min., Twice but never answered. Now 9:30pm and I still can’t get in touch with Lively after 12 e-mails. POOR customer service, and their phones are junk.
Justine Cullen Jewellery
May 29,2024I would give this zero stars if there was a way to add that! The worst phone in existance. I got this phone for my father as he was struggling to use his iPhone due to his age. I thought this would be a good solution. Wow, was I wrong. The interface is clunky and complicated to use and I consider myself good with technology as I use it for a living. I would not recommend this phone to anyone especially a senior.
crwattsyahoo.com
May 16,2024The service map generator that is used does not work very well! There should be a way to search for signal with a device at the location. The sell’s people were extremely helpful, the help people were extremely friendly and helpful, the return process is extremely aggravating. I’m not sure yet how much it will cost to test their product and return it. 🙃
MPenate
May 14,2024Bait and switch. Joined to get my senior citizen mom a low cost plan, as advertised at $19.99 a month - which is the $24.99 plan, but drops $5 off with autopay. But then ADDS 50% for "fees" and tried to tell us it was taxes. Her bill is $33 and change a month. NOT $19.99 as advertised. Customer service tried to say "you have to read the fine print". Buyer beware.
NP says...
May 14,2024My 84 year old godmother accidentally switched to a limited data plan. For SEVEN days of usage, they are charging her $1, 325.00 - almost $200 PER DAY and will not reverse the charge. Then the rep hung up on us. STAY AWAY!!!
Aster C
May 07,2024Terrible website won't let me sign in to verify payment. Valid websites will give you an option to adjust ur password if u get it wrong. Lively does not.
DEBRA ALTMAN
Apr 28,2024RIGHT AWAY ONLINE IT WILL NOT TAKE MY PASSWORD. I OVERPAID MY BILL AND BECAUSE OUR USPS IS SO SLOW AND TERRIBLE THEY DIDN'T RECEIVE IT. I EXPLAINED THIS BUT 4 DAYS LATER LIVELY SHUT OFF MY SERVICE. THEY REFUSE TO GIVE BENIFIT OF DOUBT. YOU HAVE READ THE BAD REVIEWS, WISH I HADN'T GONE WITH THEM NOW.
10945 Vista Sorrento Pkwy, Suite 120, 92130 , San Diego, US
https://www.lively.com
Bettie Davenport
Aug 07,2024It is shameful to keep a LOYAL customer on hold for more than 10 minutes for customer service....hire more people!!! Lucky you are getting a rating of 3.