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Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Reviews 267
CM
Apr 22,2024Lively started charging my elderly mother $179 per month instead of the $31 she was paying. Do not give this company automatic payments!
Jon Frank
Apr 22,2024The phone is the easiest we can find for my mother to use. However the customer service is so bad, its worth my while to go out of my way to right this review. Both phone and online are equally terrible. I don't think many seniors could reasonably navigate the set up or even set up billing.
Diane Hale
Apr 21,2024They don't answer the phone. There is no option to cancel or stop auto payments on their app. They make communication as difficult as they possibly can, almost impossible. You have to be extremely persistent and email them and call for days. They don't want anyone to be able to cancel. For seniors they may just stay bcuz it's so frustrating. Plus, they advertise $20 a month for unlimited calls and texts ... But with strange surcharges etc it's $29 a month. It's a bait and switch with no easy way out. Don't do it. Buy a track phone and buy minutes as you go. Lively, Consumer Cellular is not senior friendly. I'm 71 but I persisted for 3 days,.while at times being on hold for as long as an hour. I wanted to cancel when they notified me that they were billing me AGAIN after only two weeks. Changing the billing, and false advertising of the monthly charges - it was hell getting rid of them.
GingerSnap
Apr 13,2024I am an elderly lady and believed them when advertised easiest smartphone ever. My complaints of delayed email/texts have been ignored. A tech changed my email to be Gmail received and Internet not functioning properly. I get the tone something is received but doesn't show up right away so I don't know where to look. The phone takes screenshots when I don't ask and pages I am reviewing changes. I was assured I was being sent another phone in March due to previous complaints but haven't seen it. Too much wasted time to complain without being resolved and I feel Lively doesn't care once they have your money
Jeff Levin
Apr 12,2024ABSOLUTE CRAP. This phone is designed for seniors. As such this is the ultimate case of senior abuse. 1/2 hour to 1 hour wait times on each and every call and there have been over 10 in the first two weeks. Those that finally do answer are rude and impatient. This service is as senior “unfriendly” as possible.
Mr. H
Apr 11,2024very frustrating waste of time. IMO avoid them like the plague.very frustrating wait to get thru their phone system, and hopefully these 10-15 waits are temporary, Once I got connected to a live person, in the USA btw, they seemed to be helpful.. I was told the porting of the old number would take 5-7 days. It was done the next morning but I hadn't received notification and was confused. I had to call to get things like text messaging set up properly but I was astonished at how adept the young lady was at getting things set up. She told me the phone was all set to go and the number had already been ported. Well, I naively did not check while she was on the line. Later I discovered the temporary line no longer worked, the new phone just went to voicemail, which I was unable to retrieve, and I cannot send text messges. I have wasted about 6 hours on this and accomplished nothing. Now I must call them again. it is the worst experience I have every had in nearly 30 years of having cell phones. I am also going to cancel my emergency device service also. What a nightmare. Thank God I have a VOIP cordless phone.
Joseph
Apr 03,2024Terrible customer service, shotty cell service, and glitchy software. AVOID AT ALL COSTS.
Mark n Melanie Olinger
Mar 25,2024I am so angry at Lively right now. I have been working with them for nearly a month to get an old phone number switched over to a new phone that I purchased for my father. I have talked to various Lively reps, none of which has been able to get this done. Another call today and I got nowhere because my 88 year old father wasn't here to give the Rep "permission" to speak to me. My dad doesn't live with me and I can't be with him every stinking time I have to call Lively. Not sure how all the other reps found it possible to speak to me.. although still not taking care of the problem. WHAT THE F***!! I'm ready to cancel the service and go back to the old company. That's probably what I'll end up doing. ****Next Day.... Spoke to Lively again. The number transfer request has now expired so another request would need to be submitted. Once request is made, it will take "3-5 business days" (their standard statement) for the number to be transferred. I said no and asked to cancel the service completely. LET THE BUYER BEWARE!!!
Austin Rattigan
Mar 20,2024Impossible to speak with rep for help. My phone is a mess and can't get help. I am 84 years old guy and thought Lively would be good. Going back to ATT
Rose C
Mar 06,2024Service was spotty at best and when my credit card was hacked {by someone at Lively I might add} I received a letter from the company in September of 2023 saying they were suspending my service. So the phone stopped working but they kept sending me bills for monthly service that I was not receiving. So in November they sent a bill for $80.00+. I refused to pay so now they’re turning me over to a collection service for not paying a bill for service I didn’t have. They just wanted to keep charging me even after I wrote a letter telling them I was cancelling, with a check for the month of October 2023. They sent me a check for the monthly charge back however the check was made out to Lively so I sent that back. When I called the service line they told me it took 3 months to shut off service and I would have to pay for it. If this doesn’t make any sense you’re not the only one. WORST CUSTOMER SERVICE EVER!!! They should be out of business!
Carey McKain
Mar 01,2024One failure of customer service after another. Poor phone durability/performance, paid for replacement once, decided to but their "Protection Plan". This was followed by another failure, with promise to replace promptly. "Promptly" entailed the company canceling the order for no reason given, then many days delay in re-instituting and completing the order (all accompanied by interminable hold time for the multiple calls made). Strongly advise NOT TO USE LIVELY for a family member or yourself if you value performance and service.
Cindy Naylor
Jan 12,2024This company is milking seniors out of there money on fixed incomes. My mom needed a phone with bigger letters she had been using a trac and had to buy minutes so we decided to buy the phone and they had a plan for 19.99 with some tax the man said. Well we had to pay the 35.oo activation fee and the first monthe which came up to what 75.00 for a 19.00 plan i knew the 35 we had to pay but why was our monthly payment 40.00 now oh there were 22.oo dollars in taxes so now its really a 44.00 plan. The original phone we bought would not activate so they said they would send us another one so i call to canel and they said you might still get a bill in the mail which we are not paying never even used the phone and they said i had to pay the expense to send the phone back after they told me they would give me a label.
Tammara Grendus
Nov 27,2023I would award no stars if that is an option. First, the delivery was two weeks later than promised, which was already more than 10 days longer than the date when purchased. Second, the pant fit is not at all what was advertised. This was supposed to be a loose fitting, wide leg pant. I wear a medium normally but bought a large to ensure a loose fit(I sew, so can easily take them in, if needed). The pants actually only reached my calves in length and were skin tight. They are also straight leg, not wide. It’s like they were made for a 10 year old. Finally, when I asked for the refund, I was told there is no refund for sale items. Extremely dissatisfied, and feel scammed
Patrick Stemas
Nov 16,2023Rude rep, failed to complete payment process. Did not send confirmation and hung up on me.
Angie Williams
Nov 08,2023Lively is the worse. When you call them to ask a question. They are rude. My brother has had 5 bad phones. A black spot showed up on his phone. They send him another phone. Then he had problems again. He called them again. The problems was the Verizon tower. When you call customer service. They are like you don't know what you are talking about. They act like they hate their job. They need to go to school. And learn how to treat people. I don't recommend this company. The manager of this company. He should be proud of this customer service people. They know it all. They have a answer for everything. The owner of this company should be teach his employee respect for other people
sylinda glover
Nov 05,2023I purchased 2 lively jitterbug phones for my parents at bestbuy. I set the plan up with lively since it was their phone. Well I changed after I realized the bill was going to be so expensive, so I moved it to consumer cellular a week later. 3 months later I had a minor issue with the phone. I called consumer cellular, they couldn't assist since they weren't knowledgeable about the phone, I called lively, she was friendly and understood what my issue was, after I let her know that I had moved the service to consumer cellular, she got rude and told me to call them. I responded with, you all are the manufacturer of the phone, how did you go from being so nice to a rude evil person, she hung up. Be careful! Do not deal with lively. They're expensive, and horrible customer service!
Monique
Oct 24,2023The company has changed throughout the years. It's so unfortunate how the elderly are being taken advantage of. I bought a phone for my grandmother who is almost 80 years old. I bought it for the RARE occasion she leaves home she has a way to call for an emergency. Every so often I get her bill higher and higher every month. She always connected to WiFi but yet she goes over her data? She is an older woman who barely knows how to use the phone other than answer and dialing out. This month her bill was $480, that is outrageous. I wish this was the first time but sadly it's happened several times and the company could care less.
customer
Oct 12,2023They made it impossible for me to change my coverage to another company. I could not keep my phone number of 10 years. They kept me on hold for hours. Expensive and terrible customer service.
James Burgess
Oct 08,2023Spent 12 hours talking with Lively Technical people and no one could fix the problem of the phone not connecting to my WIFI. Instead, I wasleft with a phonr 3ith all ontacts wiped out. Thanks much Lively!!!!!!
10945 Vista Sorrento Pkwy, Suite 120, 92130 , San Diego, US
https://www.lively.com
Anne Coriell
Apr 24,2024My elderly mother has had a Lively phone for about 3 years. For the last 4 months her phone doesn't ring when she has an incoming call. She spoke to customer service and was told that they are aware of the problem and they are 'working on it'. This is unacceptable, she is missing calls, it is Lively's fault and no resolution in sight.