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Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Reviews 267
Upstate NY long time customer.
Feb 07,2019Best thing I ever owned! One day I stubbed my toe and fell in my yard. Within seconds I had a call that a fall had been detected and the medic office had been informed of my fall, but if I wanted to cancel, just press the white button, which I did. I was not hurt, only being clumsy. It was nice to know somebody out there was "looking out for me." Gives me a real feeling of security.
K. Clayton
Feb 06,2019Greatcall's Jitter Bug2 is wonderful.
Pam Dodson
Feb 05,2019GreatCall Emergency Alert is very reasonably priced, lightweight and easy to use and was easy to setup. I now feel safe going outside to walk around my yard or being in the shower so I can get help if I fall.
Irene Bierer
Dec 20,2018At 79, and not comfortable with technological devices, it was with trepidation that I decided to try setting up my mobile call gadget. "Knowing" I couldn't succeed without additional help, I followed the guide provided with it and quite unbelievably managed to activate this marvelous equipment. The patient man assigned to help, and who was working with me to set up and test the system, had a calm demeanor, which allowed me to believe I could actually do it without someone sitting right next to me. Wonderful PR gentleman who gave me confidence!
DARRYL
Nov 16,2018Expert service with friendly respectful people and no pressure sales. Always willing to help to customize to your needs. Billing is simple easy to understand with hidden fees or price hikes. No contracts.
DORIS
Nov 16,2018I utilized the call in center to set up the phone for my mother and the process was easy and the staff delightful to work with. I had the same positive experience when I had to cancel service when my mother died.
LOUISE
Nov 15,2018Great Call is always available, I use it when I have an emergency. The on line is easy to navigate.
JERRY
Nov 15,2018Great products and service people are helpful and available. My only real problem is the Lively lanyard connection is plastic and breaks easily. Also, part of the problem is it is hard to put back on. I still can use it in my pocket or in the wrist band but the lanyard makes it more accessible.
CHRISTOPHER
Nov 15,2018I recently contacted customer service and had my problem taken care of immediately. The woman who took care of me was so helpful and pleasant and eager to see my issue resolved.
James Simonr
Nov 15,2018The phone and the service is just as advertised which is why I gave it a 5 star rating.
BRADLEY
Nov 15,2018great people to work with
JAMES
Aug 24,2018My neighbor has been rescued several times. Great
Chris Cummings USA Retired
Aug 24,2018Cell phone is only used for emergencies. Called my self to see if it worked it did. Charging cradle was defective has never worked since phone was received. The other charger that came with phone works okay. The signal always says weak in my area however phone works. IMPOSSIBLE to keep phone turned on because of the VOLUME of ANNOYING CALLS which I do not answer. All in all 4 stars. I am not in the habit of endorsing products to anyone because every situation can be different. Chris Cummings USA Ret.
BARBARA
Jul 02,2018I have not had my phone very long. I got it just for safety purposes. It is now non-functioning! Thinking about going back to Consumer Cellular!
ROSALIE
Jun 30,2018I am very satisfied with the service I receive from GreatCall. I would recommend , and have told my friends and family about GreatCall. Rosalie
H. Myers
Jun 28,2018I originally purchased my first Great Call phone for my father, but he's passed on, so I not only kept the service, I upgraded to a Smart Phone. Dealing with the operator/customer service was very easy, and staff was extremely polite and patient. I have no problems making calls from any location, and feel quite reassured by the 5Star feature.
WELDON
Jun 28,2018good phone and great calling plans
FL-Jan
Jun 28,2018After suddenly losing my entire left field of vision due to a stroke last January, I needed a phone I could see and feel (the buttons). The Jitterbug Flip Phone by GreatCall met that need immediately with a plan that fit my needs at a great price. Better than that, we've had 5 different cell service providers since buying our current semi-rural home and could not use our cell phones inside our hurricane hardened house. We had to go out in our front acre to get a signal. We found that the cell service arc for our area cut right through our property. However, GreatCall / Jitterbug works just fine indoors or out! Amazing! The phone features are easy to use. I ordered one for my elderly mother-in-law and one for the developmentally disabled neighbor that I assist with finances and bill paying. All of us, including me getting used to profound vision loss, learned to use all the features quickly and easily. My neighbor especially loves the "personal assistant" operator who has assisted with transportation and a few other things. I will be putting that to use soon, too. Many thanks for covering "all the bases" GreatCall!
ARTHUR
Jun 28,2018I recently tried to check how many minutes I had left and was informed I could get it online. I am 83 years young and do not have a computer or smart phone so have no access to the Internet. Arthur Wood
10945 Vista Sorrento Pkwy, Suite 120, 92130 , San Diego, US
https://www.lively.com
ELIZABETH PEAR
Feb 07,2019I tried to give you a five star rating but it didn't register.I am very pleased with the product.Of course I didn't have to use it which is a good thing.It is very light and comfortable to wear.