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The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.
Reviews 578
pat myles
Apr 04,2022lockharts are always so very efficient from start to finish. The staff are very friendly yet very professional
Andrew Little
Apr 01,2022Product I ordered was out of stock but got it out to me as quick as possible and within the timeframe I was quoted
Chris London
Mar 29,2022Easy to order and very prompt delivery .
Michael Herron
Mar 26,2022Still waiting for a back order nearly 4 months , sent a replacement which was sub standard which l returned back to them . Still waiting for the remaining order or refund of my money
Rob Fernandes
Mar 25,2022Still waiting for the rest of my order a month later.
Jenny Henry
Mar 18,2022was very pleased with my delivery came very quick, as we needed the knife and forks cause we run out.
Orr
Mar 17,2022I received the wrong item. It took some time to get it resolved but I am now very happy with their customer service.
Ishfaq Khan
Mar 11,2022I order last week and didn't get my all stuff .Thank you
Jason Delph
Feb 28,2022GOOD COMPANY BUT NOW TAKING LONGER TO DELIVERY SEND OUT ITEAMS AND LOTS OF PRODUCTS UNAVAILABLE
NM
Feb 27,2022Great product really feels like a real glass, great weight and very good quality, Shame the little logo is on the side of the glass, would of been even better if it was underneath the bottom.
KUMAR SATHESH
Feb 12,2022poor service. o many items are unavailable
Daniel wood
Feb 12,2022very easy and fast service and the best by far
Jackie
Feb 08,2022The product is excellent but I hate all the plastic wrapped round each individual item of cutlery. Please can you find a more sustainable way of packing your goods with waste that can be recycled.
QueenB
Feb 05,2022The figures speak for themselves: Order placed 14/01/22 . Order arrived 1/02/22 - a 2 1/2 week delay. Price paid for 2 x 72 pack of prepara fuel on 14/01/22 : £145.15 Price paid for 2 x 72 pack of prepara fuel on 29/08/21 : £93.31 An increase of over 30% in less than 6 months! Yeah I know: Brexit, driver shortage, energy crisis etc etc But, as a very small business, such increases and delays (we were forced to by an even more expensive product to cover the delay) are absolutely crippling. We are unable to pass on the price increase to our customers in the street market who simply would stop buying our food and choose cheaper alternatives.
Kerry
Feb 04,2022Fast Delivery
Wasabi Pancras Square
Oct 29,2021Always have items out of stock. Many time I have received items after 3 months.
Lucile Vercauteren
Oct 25,2021WHERE IS MY MONEY!!!!! I had it with them, Hours on the phone, no items, no money back despite hours on the phone to supposed supervisor processing refund. Still nothing. I have now reported you to trading standard and FCA, hoping to get my money back. As you can see from trail of reviews, no actions taken by Lockhart despite confirmation from them. DISGRACEFUL
Maltsters Country Inn
Oct 24,2021THIEVES. A month on, delivered wrong product, Collected it and still no money back! Waste of time. What a shamble
MR. PAUL MILLER
Oct 24,2021Excellent quality of cutlery on offer at very reasonable price.
Andrew Riley
Apr 07,2022Unfortunately on this occasion the level of service was not acceptable, although predominantly by the delivery. It took 4 times of being told a date and a delivery window of 08:00 - 17:00, however nobody could have the common decency to call to inform the dates had been moved and therefore 3 occasions people waited back to accept delivery which was never arriving. Disappointing!!