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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
Kris Ngo
Oct 05,2021Ordered two bibs and two jerseys to wear for the summer... order placed at the beginning of July 2021. It is now the beginning of October 2021. Still waiting for them. So apparently, they don't offer refunds once your items are "in production," which they have been in production for months now. So, if we finally receive our items, and turns out they don't fit.. we have to wait for additional how many months for an exchange?? Won't be ordering from this company in the future.
Caroline
Oct 04,2021Have clothing missing from an order in 2019 and a complete Team Mojo order 2021 not fulfilled 5 months later. Dozens of emails and WhatsApp message. Originally promised a delivery of 7 days and constant promises made when I am lucky enough to get a reply. Do not buy from this supplier customer service is non existant and owner abuses and threatens you when you try to resolve issues
LAURENT PETACCIA
Oct 02,2021It’s a shame!!!!! Jamais reçu ma commande. La pire marque du monde pour moi.
GK
Sep 29,2021Love the Pain service is great! I had ordered a Tri Suit (that I Love) but had a minor issue. I was able to resolve the issue and Iam ordering more product plus turned my friend on to the site. For a triathlete it is hard to find fun prints that are high quality but Love the Pain has it for sure!
Moises Gonzalez
Sep 29,2021The worst customer service I ever had by far. They send you whatever they want whenever they want, if they want. If not, simply: They do not send your orders. Design is cool, but quality is very poor according to the price. Not for a maximum performance. They create recreational sportswear, not recommended for competition. Very disappointed. Definitely I do NOT recommend that brand. This is a REAL review, I can demonstrate everything I say, as an ambassador of the Mojo Team. EDITED after Love The Pain replay: I was invited by them to do a review (as you can see under the assessment)
M R
Sep 23,2021Absolutely the worst customer service I've encountered in my life. Bordering scam, I probably sent over 100 messages attempting to get an update on my order. They blamed everybody under the sun besides themselves. Despite the jersey's being all Women's Small, they fit differently and one is even has a different collar style than depicted on the model. I hate the collar but I'm so frustrated with the company I can't stand the thought of waiting another 4 months to receive a replacement. I've also ordered a base layer from the outlet store that was never delivered. Dealing with them is not worth the $20. Edit: if only they could spend a fraction of the amount of the time they spend defending themselves on actually getting orders out! Nothing I’ve said was a lie. These guys are nuts! Avoid! I could verify the number of messages and lack of response through their website, email, and Instagram. 4 months to receive this order and about 7 months for the previous one! Y’all are crazy.
jose armando Lomas cervantes
Sep 22,2021I havent get my purchase . Since July 2019 . Several mails and messages to the website , never answered.
Svetlana Rudinskaia
Sep 22,2021Its looks like from China AliExpress. You fuc**ng liers!!!
Sam Shaaban
Sep 20,2021Caveat Emptor. This is not a review of their products because I haven't received my order yet....and I'm not sure whether I ever will, because the vendor is either non-responsive or unhelpful when responding. (e.g. Order is in production....hand-made....1 to 10 business days for shipment...) when the question is why hasn't my order shipped 8 months after order....or please cancel and refund me my money....etc.
Enrique Tabarini
Sep 18,2021I make an order of several items, T shirts, tri suits, and jacket, after several months and calls I finally received the 3 T-shirts that I ordered, it’s been over 2 years and still have not received the tri suit and jacket ordered and after email my concerns and questions about when should I expect my orders I got an answered saying that because COVID they were delaying orders but would filled them eventually…well guess what? Still have not get the rest of my order. I think I’ve been more than patient with this company but I know now I’m not the only one and don’t think at this time I ever going to get my order or get my money back. So unfortunately a very dissatisfied and disappointed customer here. Enrique T.
Jeff Rodney
Sep 17,2021Was very disappointed in the lack of service. Took over a year to receive my order from the time I placed it. Placed it Jan/Feb 2020. Received early Fall 2021. Several attempts where made to contact help desk for status updates. Received random communication/responses indicating that it was coming. Continued following up with no comms and at one point I had to use Instagram messenger to get some feedback. Even then it was hit or miss. Would never order another product from them again.
Jason Kim
Sep 16,2021Love the product and they are true to size. I should have gone a size smaller. I think a medium size jersey would have been perfect
Marie-eve Desormiers
Sep 15,2021placed my order in June, today September 14th 2021.. still haven't received it. Don't lose your money there.
Alvaro Nuñez
Sep 15,2021Love it! What an incredible experience from the very beginning. Ben is amazing and guided me through the whole process to get all my gear and product ready for the Ironman – including a badass design and outstanding features!! It’s been a while since a came across a company with such strong ethics that delivers quality product and services at this level! Totally recommended and 100% my go to moving forward!
Miriam Godoy
Sep 11,2021You are authentic thieves. It took more than one year to get part of my order, and the other one never arrived. No answers on your side having sent dozens of mails. They should shut down your business.
Tim Barrett
Sep 10,2021I never received over $1000 worth of purchases despite repeated assurances that the items were being shipped. This is, without a doubt, the worst company I have ever dealt with. The fact that they continue to do business is astonishing. They are criminals.
Nurzhan T
Sep 09,2021You are still didn’t deliver my order, you never replied on my letters concerning my order. I will never place an order again. Order were placed on 15.05.2021. your email were telling that order should be expected in 4-6 weeks, but the shipment were sent in September… it is much more than 6 weeks….
Mr Jack Glossop
Sep 09,2021One of the most appalling businesses we have ever had to deal with. My wife ordered bib shorts from this company and was told 4-6 weeks. She eventually waited for five months. The customer service ranged from non existent to aggressive. We have a voice recording where somebody from the company was actually shouting at my wife and accusing her of "playing games." This company categorically lied on two occasions saying that the order had already shipped when it hadn't. Despite all of this, my Wife was still excited to receive her bib shorts that she had waited so long for. Then the product arrived, and it is ABSOLUTELY not worth the money she paid for them. In terms of build quality they are on par with some of the most basic garments available on the market. Laziness has played a large part in much of the construction, and while the exact specifics of where flatlock, overlock and zig zag stitching should be used, one can't escape this fact. There was also no care label included on the garment which we are fairly sure is an offence under US Federal Trade Commission law (happy to hear differently) If she hadn't had such an awful time getting them I'm sure she would be more willing to forgive some of these faults, but as things stand, we are nothing but disappointed. They look cool, but that is absolutely it. (I look forward to being discredited as a consumer by the company, as they have with many other reviews on this site) EDIT AFTER COMPANY REPLY: I am a real customer who had a real experience. And yes, I do have an agenda: my agenda is to make sure other innocent cyclists aren’t scammed by your dreadful company. Look how many customers are complaining on Trust Pilot and you’re simply calling them all fake. It’s pathetic, and soon you will reap what you sew.
Jl
Sep 09,2021the product is very good but they have to improve customer service and be more honest when giving information about the order To long to receive an order
Janelle Grouchy
Oct 07,2021I am very pleased with the products. The waiting period is longer than I anticipated. I know life happens and several things have taken place during my wait time. I do understand the set back of materials, manpower, delivery and shortages of many things all over the country. Thank you for your continued progress of trying to make everyone happy. Patience is a virtue!!!!