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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Mary
Oct 29,2024Pick up from my home was easy with supplied tags. One suitcase returned two days later than the first case.
Thomas
Oct 29,2024Always ship our large bag ahead to our cruise. Never had any kind of issue. Always arrives as planned.
Karla
Oct 29,2024Worry free ! We are senior citizens who truly appreciate Luggage Forrest’s handling our heavy suitcases They were prompt and helpful
SPat
Oct 29,2024The customer service is excellent. They were able to catch up with my luggage after a late pickup and it was even delivered a day early. I plan to use them next on an upcoming international trip.
Deborah
Oct 29,2024We were traveling around Boston and NYC for 10 days prior to catching a cruise out of NYC to Canada. We had a piece of luggage sent directly to the ship. It was delivered to our cabin the first evening and was picked up right out side the cruise terminal for its trip back home. Easy Peasy!
Alan McIvor
Oct 29,2024Efficient & helpful staff plus instructions were helpful!
Barbara
Oct 29,2024very efficient and quick to respond to any questions at any time - luggage was picked up efficiently from cruise terminal and delivered to me within a few days directly to my door with follow up emails every step of the way. I was assured my luggage is secure and safe all along the way and will entrust Luggage Forward with my luggage in the future.
Jacci
Oct 29,2024So easy and everything went so smooth
Benjamin
Oct 28,2024Good company for shipping luggage. I had to make a change to the drop and pickup due to a Ship Change and Luggage Forward made all the needed adjustments. It was an easy process.
Charles
Oct 28,2024No problems Assistant very helpful
Rhoda
Oct 28,2024Excellent and on time service. Great customer support
Robert
Oct 28,2024Suitbag arrived on time and was delivered to our cabin on the ship. Only odd thing, I was contacted after it shipped to supply info I had already provided.
Larry David
Oct 28,2024First experience using this service and was a little nervous but everything went exactly as planned. Will use again!
PAH
Oct 27,2024I have used luggage forward frequently and have always been pleased,recommending them to friends and family. My latest experience shows how focused they are on customer service. I had a family emergency and had to leave my cruise early. Luggage forward adjusted my pick up to the new disembarkation post, had a rep meet me, pick up my luggage and it arrived perfectly.
Thomas
Oct 27,2024On time, professional and problem free pick up and delivery to Scotland!
Graham Medcalfe
Oct 27,2024My first time using this service. I trialed it with a cruise in my own country. It worked exactly as they said it would both there and back. Will certainly consider using them again for longer trips.
Nancy Mercuro
Oct 27,2024We love everything about our experience using Luggage Forward except 1 thing. We tried to get in contact with customer service on the weekend and no one was available to answer our question. If that is not possible, having real time tracking with the actual location of the bags (not just the city location) would have resolved our issue
Jenny Notte
Oct 27,2024You guys are amazing. I’ll use again for sure.
ARP
Oct 26,2024The bags came two days early and in good shape. However, passing them to the agent in Hamburg Port was a nightmare. We were told to go through passport control and meet the agent at 8:45. We actually got off the ship at 7: 30 and waited inside until 8:45. Nobody showed up with a sign. So we went outside the customs area, thinking the agent would be there, He wasn't. After a hour of frantic telephone calls with a very grumpy person from the forwarding company, we finally found the agent, and gave him the bags. Very stressful You need much more clear instructions for Hamburg.
Joseph
Oct 30,2024They said my luggage would be in my room and it was, they Said it would be delivered to my house and it was, the only thing that was messed up was the timming both luggage forward and DHL gave different times and days, but I loved that DHL put luggage in my back yard when it was delivered, it was pricey but in the end we were satisfied, we highly recommend them