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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Ann
Nov 15,2024Super easy to arrange and I was able to track my bag the whole way home from Italy!
Andrew
Nov 15,2024Easy to set up pick up online, great customer service. Will definitely use them again if I need to ship my sports equipment across the country.
Lynne
Nov 15,2024Picked and delivered as promised. So nice to not have to deal with luggage during a very long trip.
Stephen Schneider
Nov 15,2024Our luggage was transported, stored and delivered exactly as prescribed to our ship. Wonderful to have a reliable service like Luggage Forward.
Michael
Nov 15,2024Easy. Efficient. Generally for someone using Luggage Forward, timing is important, especially if you are traveling during the process. Labels arrived timely. Process was easy. Shippers arrived timely. Completely satisfied.
Mary
Nov 14,2024This was my first use of Luggage Forward. Naturally, I was a bit nervous as not having luggage on a cruise would have not been a good thing. My apprehension was misplaced - luggage arrived in my stateroom 30 minutes after I boarded the ship. The entire process - from arranging for the service to the return of my luggage to my home - could not have been smoother. I will never drag a large piece of luggage with me again! Thank you Luggage Forward for making this trip so much easier!
Paul Grzella
Nov 14,2024Luggage Forward makes sending luggage ahead easy a pleasure. Following very clear and precise instructions from the company, our luggage was picked up on time. We were able to track the luggage’s progress and knew how it was to our cruise ship destination. We spent three days in Amsterdam before boarding the boat, and initially, the cruise line couldn’t find it. We called Luggage Forward on a Sunday and two very helpful people in Boston worked hard to ensure the luggage was there. Two hours after our initial call, the luggage was at our cabin door. We are happy with the company’s responsiveness and support and recommend it to others.
Suzanne
Nov 14,2024Glad we tried it; if I had known you were just going to send it via Fed Ex, I would have done that myself. The cost was too high for us in the future, but all got there safe & sound.
Jane
Nov 13,2024Suitcase was on the ship and returned sooner than expected. It was easy to find you in terminal.
Diane
Nov 13,2024The pick up and delivery of our luggage was so easy! It was a great way to get our clothes for 16 night cruise to the cruise ship and home again.
Richard Doherty
Nov 13,2024Luggage Forward performed exactly as promised. My bag was picked up on time, delivered on time and arrived in good shape. It was very convenient, and I will definitely use them again.
E Laurie
Nov 13,2024The collection point for luggage coming off the Queen Mary II in Southampton was really easy! The communication between the company and myself was excellent! The delivery to my home was on time and in great condition. A super service!
Teresa
Nov 13,2024Convenient and easy.
Mary
Nov 12,2024Super good communication. Excellent direction
Paul
Nov 12,2024Promptan lood efficient
Gerald
Nov 11,2024Timely service, easy to book
Linda Stanley
Nov 11,2024Great to not have to deal with luggage
Chuck
Nov 11,2024Everything was on time and very efficient.
James
Nov 11,2024Always excellent service and on time promises delivered
Maria Christina
Nov 16,2024No worries says it all