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We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range.
Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
Reviews 784
Michael
Jul 08,2022The service from madfun was okay the courier was awful delivered two days late in a van that looked more like it collected scrap metal with. customer services had no idea when it would be delivered and said the courier didn’t know where it was, happy with item and price when it finally arrived
Mr Jon Tyler
Jul 07,2022Great service
Simon M
Jul 04,2022Ordered a 24ft pool waited all day on Friday for delivery tried to contact the mad fun office on Friday at around 3pm and just got a voicemail. I was told that I did not call by the customer services manager as I did not leave a voicemail. The incorrect tracking information ie the wrong delivery company was sent in the sales email so no way or tracking the delivery no one answering the phone on Friday. On Monday morning after I contacted them again I was sent the correct tracking information for the right company great but a little late by then. The pool finally arrived mid morning on Monday with part of the order missing which is apparently not mad funs problem as it comes from a third party supplier who did not notify them they were out of stock. I have just spoken to the customer services manager after requesting a call back to be be told we are a very small company and extremely busy and we don't have time to make sure the orders or order information is correct laughing under her breath as she advised me. She did apologise for all of the inconvenience and said there is nothing more she can do. Having raised her voice at me as well as laughing at me under her breath I felt we had to agree to disagree and leave it there. Over all a very poor experiance I don't believe that using the excuse we are a small family run company and having no staff is defiantly not a valid excuse. As well as sending out incorrect information on sales emails as mad fun were not aware of an issue as they deal with hundreds of orders everyday and my order was the only one. if you don't have the resources to fulfill orders or the staff to make sure that the order information is correct then don't accept the orders.
Nn
Jul 04,2022Quick effiecient delivery, product excellebt
Jack
Jun 23,2022Dealt very efficiently with my problem
Aidy
Jun 10,2022Very helpful fast delivery and sorted a small issue I had with my trampoline in a couple of days. Will use again for sure.
Mrs Sandra Davies
Jun 09,2022Very quick good experience
linda gray
Jun 06,2022It's still in the box unfortunately one of my daughters has been suffering from post natal depression and I have been helping her to overcome it, and have been unable to put this up yet. When I do I'm sure my nine young grandchildren will totally enjoy it I plan to attach it to the playhouse and make a big pirate ship with all the trimmings hopefully in time for summer holidays 😁I have now erected the pirate ship and connected it to playhouse added some extra wood had a pirate party and all 9 of my grandchildren loved it .
Miss gillian martins
Jun 01,2022Very helpful customer service. Fast delivery
Jim Beckett
May 24,2022Quality product. Promptly delivered. Clear and straightforward assembly. Would recommend.
Andrew Smith
May 21,2022The zip has already broken and we’ve owned this for less than a month. The trampoline is irrelevant if the kids safety isn’t guaranteed. Have to now try and repair this myself. Really poor!!
Victoria
May 19,2022Easy to order from, turned up with no issues,the chosen delivery company does appear to have a bit of a bad rep but we had no issues with them, the product itself (rectangular ground trampoline) is brilliant!! The children have always had a circular step up to trampoline and this is soooo much better!
Ben
May 16,2022Excellent customer service and quick delivery, Cheers!
Robert Munday
May 16,2022Very impressed with the Trampoline I bought from MadFun. The build instructions were clear, although starting off with the main ring, a person doing it on their own was a little awkward. Might I suggest the use of that "Push Button" design fixing at this stage. Put together here, pops out there! The rest of the initial build was easy. The lacing of the netting onto the bounce bed was straight forward although one more length of cord would be an advantage. Do away with those metal ends, they come off all to easily. Just melt the ends of the cord to prevent fraying. My reason for 4stars rating. The website states next day delivery, it was 3 days. First time using this company. When I spoke with them via the phone, I found them to be friendly and helpful. I can recommend MadFun for your garden fun.
ANDREW POWELL
Apr 28,2022The product appears of high quality whilst under construction.
Annemarie Shearer
Apr 25,2022I don't often do reviews but felt this company was getting alot of bad reviews unfairly. I bought the 9ft X 6ft jump pro trampoline and cannot fault it or the experience. The trampoline itself is amazing and just what my boys needed to burn off that extra energy. Mad fun were great and responded to all my queries (even when I emailed 2 days after purchase to query why the delivery company seemed to be stuck at collection point) I have knocked 1 star off as the delivery company weren't very updating and it was missing 1 spanner from the box but that's not really mad funs fault and I'm sure if I emailed them they would have sent out a spare but I didn't need it as we have spanners. As for the trampoline it was relatively easy to put together myself although the instructions aren't very clear so if u do decide to do it yourself check all the hole alignments before tightening the nuts or you'll have to pull it apart again, I'm not the strongest woman but with some perseverance it was up in a few hours with 2 happy kids bouncing away 😄 I would definitely recommend this company and the trampoline 😊.
Hols
Apr 16,2022Such a great company with tons of goodies to offer, super helpful and genuine! Would recommend to anyone
Xtina
Apr 16,2022Absolutely Ace Product. Sturdy and Solid. Kids and adults love it.
Jordan Boyer
Apr 16,2022Purchased 12ft x 8ft xcel rectangular JumpPro trampoline from MadFun Packages arrived two days late with no comunication from madfun, boxes and content damaged. 1) multiple chips and scratches on the black paint work (legs etc) 2) packaging missing on some things, they were just celotaped together. 3) multiple foam sleeves ripped and torn. 4) centre cross on the jump mat clearly off centre, with white paint like stains on the otherside of the mat. At a cost of £528 I thought I was purchasing a new trampoline, but clearly not the case.
Ravenshill, Racecourse Road, RH7 6PP, Dormansland, GB
http://madfun.co.uk
Diane.
Jul 12,2022There was an error when processing my original order which they cancelled and refunded, that had left me feeling a bit perturbed but they called me to make amends and offered me a very good alternative for a good price. Delivered within a couple of days and now the kids are bouncing away very happily. Mistakes happen, it’s how you rectify them that shows the measure of customer service and for that, I cannot fault them.