MadFun

4.0 (784 Reviews)

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We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range.

Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.

Reviews 784

4.0

Out of 5.0

Loretta Lock

Jul 12,2011

I purchased an oval jumpking trampoline from Madfun. The order was smooth and fast, delivery was on time as agreed. Having read on the site about the trampoline, I was not disappointed. Excellent service and product quality. The kids are very happy with the trampoline and like the fun free gift (speaker) too! would highly recommend.

macray76

Jun 29,2011

I had the same experience as the previous two reviewers but I pushed them and finally got my playhouse after about 6 weeks. Then the real hassles began as the manufacturing company, Shire, has the worst customer service and quality control in the world. Firstly, they called me at 1:30pm on the day of delivery to say that it wasn't going to be delivered due to quality control issues. On the rearranged day because I couldn't be there to receive the playhouse I gave them instruction to leave it on the driveway. In the end they did not deliver until 6:50pm when I was at home. There was only one driver who would never have been able to unload the pallet on his own. In fact I had to help him and I ended up dropping my end because the item was heavy and wet due to the rain. On construction there were missing windows and splits in the supports for the playhouse. Worse was that they cut the felt to the same length as the playhouse roof which didn't allow any overhang of the felt. Because of the weather I needed the felt asap so i had to buy my own because the couldn't deliver the next day and even then it didn't arrive on the agreed day (Friday) but on the following Monday. Since delivery I've had two phone calls from Shires informing me of my delivery date for my playhouse! All in all, both companies should be avoided. Go local for your playhouse because at least there will be a face you can complain to if things go wrong.

miss Gorman

Jun 21,2011

I ordered a shire playhouse from madfun on 26th april 2011 for my daughters 5th birthday in may. they stated i would recieve WITHIN 28 days... It is now 20th of june and i have still not recieved it as the put the blame on shire although madfun took the money out of my bank when i ordered it. please do not put your trust in this company as i now have a very upset 5 year old who will not even get a full summer out of her playhouse when i finally recieve it.

Jenny Jump

Jun 20,2011

I ordered a Playhouse from this company on the 19th April 2011 and I am still waiting for it to be delivered. I have contacted them on numerous occasions to get an update on delivery but they blame all the problems on the company which manufactures the product (Shire). They claim that Shire do not answer their calls and that they frequently have problems with the company. I have been told that a playhouse was dispatched to me on the 19th May but when it arrived with the courier it was damaged. Another one is supposed to be on its way and MadFun tell me that I am now a 'high priority' case but another month has passed and I still have no playhouse. Needless to say the money was taken from my bank account on the day I ordered it. I would suggest you avoid this company unless you want to spend several infuriating months waiting for your item to be delivered.