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Welcome to The Marriott Motor Group we are a leading motor group based in Suffolk & Norfolk. We are proud to represent a number of well know brands including Audi, Volkswagen, Renault, ŠKODA & Dacia.
Reviews 43
Amanda Stephens
Dec 03,2022I bought a used dacia duster from the Ipswich branch and so far so good. Dan Jones was the salesman and he was great, not of the usual pressure selling anxiety from buying a car. The process is a lot more simpler than last time I bought a car, but Dan was still thorough and was able to answer every question I had.
Honest Reviewer
Oct 29,2022I booked my VW T-Roc in for a service and MOT with VW Bury St Edmunds and was very pleased with the service. I got a reminder call the day or so before and on the day the car was collected, serviced, MOT carried out, cleaned and returned to me as promised. Can’t ask for more than that! Also, the lady who called was very helpful and the chap that collected my car was friendly and polite. I raised an issue that needed looking at and when the vehicle was returned he confirmed it had been sorted.
Gillian Hayley
Oct 07,2022I bought a brand new VWID3 from the Ipswich branch last year. They expected me to pay for it and drive it away with a huge dent in the front which had happened so they said in the workshop. They have had to take it in 3 times for repair. Hardly anyone there knows how the software works on E cars. The worst thing is they NEVER have a courtesy car available which is essential for me living in a village.
Lisa
Aug 26,2022We bought a brand new skoda from Bristos and have had multiple problems that they don't seem to care about it's under warranty and we currently have an airbag fault that means I the event of an accident we have no airbag deployment but they don't seem to be in any hurry to look into it. I'd avoid them like the plague as once they have your money ey they couldn't care less about you
Paul
Aug 18,2022Having recently purchased an Audi for the first time, my initial experience of the Ipswich dealership's customer services has been significantly disappointing. I requested a quote for a timing belt change which turned out to be higher than a price I had already received from another local garage. I asked about the possibility of a price match, but the representative I was corresponding with claimed they do not offer this and the price was as already quoted. When I refered him to section of the Audi website that stated a price match guarantee, he then incorrectly stated the quote would need to be from a garage within a 5 mile radius (the website states 15 miles). I forwarded the email quote, asking if that was sufficient for them. However, he rightly pointed out that I hadn't obtained the part numbers to prove they were genuine Audi, but if I could provide that information it was 'absolutley fine and they can do a price match'. I duly provided the additional information but then the goalposts moved once again. Aparantly the Aftersales Manager said that they needed a 'breakdown of all costings involved' including 'all of the accessory parts e.g. NUTS & BOLTS'. It also now needed to be a written and signed quote, despite the initial email apparantly being an acceptable form of communication. At this point it became pretty clear this is a franchise that has no appetite for honouring the promises from Audi and would rather put unreasonable obsticles in the way of the customer to avoid doing something that would result in slightly less money for them. It's a real shame because my car has a full Audi service history and I would like to keep that going, but it looks like I will need to travel a bit further to an alternative dealership when the time comes.
Anonymous
Jul 25,2022I enquired about a Golf R via Ipswich VW 18 months ago. Having owned 10+ cars in about 5/6 years, I couldn’t of been more clear from the start. I didn’t want the salesman drivel, I want the car and that’s it. On my first call with salesmen Sean Weber, he cared more to try and sell the usual, finance, GAP and wheel protection insurance! After a 45 minute phone call without letting the customer get a word in I told him it was the worst experience of purchasing a car ever, and that was that. Honesty is the best policy, I was clear from the start, it’s a shame he wasn’t! Having been reminded of this experience when searching for an email it was rude not to vent my frustrations in a review 18 months later.
Sophie Wicks
Jul 24,2022Massive thank you to Chanel and Catherine. Had my Audi for 4 years and decided to upgrade. They have been so incredibly informative and friendly. They personalised my experience to my needs and were just incredible. Thank you both!
Kugaman1
Jun 03,2022So impressed with Premium used cars Ipswich. I bought a very expensive car from them and had all kinds of doubts about spending so much money with a company located over 500 miles away from my home. I needn’t have worried. Hannah and Chris were nothing short of superb. Happy to send detailed videos and photos, happy to answer any questions. Every time I made contact by either email or phone call, they responded quickly and answered my questions without hesitation. On collection day, I was delighted to see the car was exactly as described and perfectly prepared for handover. This really was a great buying experience, I cannot fault them in any way whatsoever, I would recommend them without the slightest hesitation, well done guys!!!!
Chezza
Mar 09,2022Purchased a new VW T-Roc convertible from Bury St Edmunds wow amazing customer service from Graham and Uga who went above and beyond. I collected my new car and was greeted with flowers and a big reveal of my shiny new car. Uga went through my new car explaining how everything worked and also followed up a few days later asking if I needed any additional help with anything. Super happy with the service from start to finish.
Jock Wilson
Feb 21,2022I'm not going to write an autobiography as my time is very important. However the Marriot Motor group especially the Bury st Edmunds branch. Are to be avoided at all COST!
Sam
Feb 05,2022Great sales team - bought my car 4 months ago and they were a friendly bunch! Had an issue with the vehicle recently and, after a bit of a bumpy Aftersales start, they went above and beyond to assist further. Andrew is a star and really looks after you and keeps you in the loop at all times. The care that I received to sort out the issue, was phenomenal. Brendon did a good job of making the arrangements for me as a customer. Thank you for going the extra mile.
Dan
Dec 14,2021I purchased a used vw golf back in spring and after couple weeks the car had a problem. The vw assist repair van came out and fixed the issue but advise me that there was a aftermarket part that was fitted previously that should not be fitted and should never off left the vw dealership as it would of flagged up in there checks. He said it needed to be exchanged for genuine part. I spoke to service at bury st Edmunds vw and they would not change the part even though there expert mechanic said it needed changing because the sales manager said no but the service desk said it was really something that should never of been left on. I wasn’t impressed so changed it myself costing £200 and left it at that. I sold the car few months later as wasn’t really enjoying the vehicle as I’d hoped. THEN, two weeks ago I thought I’d give them benefit of the doubt as i really love my vw’s and myself and my wife was interested in a ID3 a ordering a new one. 40 minutes we stood at vw reception desk and other areas and there was staff all sitting around tapping on there computers just ignoring us. Not a single member of staff asked if was ok or let us know that maybe we needed to book a appointment so we left and we drove to Vindis vw Cambridge. Just called in. Straight away there was hello guys! Straight away as it was raining and cold we was asked if we wanted a coffee or tea. They didn’t know if we was there for just a part or question or To purchase a new vehicle. We ordered a brand new ID3 with in that afternoon and was really happy impressed. Morale of the story is …. Marriot your service is rubbish and your aftersales is rude and I for one will never set foot in or say anything good about your bury st edmunds dealership again.
susie
Nov 21,2021Drove 100 miles with my son to look at a car we had seen advertised. Asked to take for a test drive but was refused as my son is 19 and only recently passed his test. So I then said ok, can one of your salesmen take him for a test drive so at least my son can be in the car and seen how it drives, again this was refused. How do you expect someone to part with a large sum of money for a car that they have not been allowed to drive or even had someone else drive whilst they are a passenger. Utterly ridiculous and would give zero stars if I could.
Tom Callis
May 14,2021I got a new Tiguan SEL through Motability with a left foot accelerator adaption. As soon as I drove it away I knew something was wrong as the pedals were very spongy. I was told it was my fault for having a pedal adaption done. The service department failed to understand that adaptions under the motability scheme are their responsibility. The salesman hearing the discussion came and intervened, but the service manager was not impressed. A week or so trying to come to terms with the issue and getting no where, I spoke to the adaption people direct and they came to my home and did the necessary adjustments .... no problem, so why was it so difficult for the service department to sort it? A week later the engine management light came on, phoned service dept. Can’t look at it now too busy. When? Three weeks and no you can’t have a courtesy car because we don’t have them with pedal adaptions. Eventually the car was seen, but we got a call ..... we had to come in as the Service manager needed to “have a word”. I was told they had not looked at it because these cars “don’t go wrong” and I had had it adapted, so I needed to contact the adaption people, because if they have messed it up they would be liable. This of course is total rubbish as I explained. Again the salesman came over and confirmed I was correct, but not accepting this he rang the adaption people in front of me who confirmed that they would take responsibility if they had damaged the car. It was only then that they agreed to investigate the problem. A week later they were still waiting for parts apparently .... no car for me ..... fortunately my old V40 had not been sold by a dealer friend so I was able to make use of it. Another week later and an exhaust sensor fitted all was well for a while, although I had noticed condensation build up, but hey it was winter and I did not use the car everyday, but something was not right and there was a funny smell. Was told by the dealer it was nothing they could help with, new cars have smells. It was when reversing down a step incline that something really bad happened ..... a deluge of water poured out of the dashboard and into the foot wells. Of course I rang the dealer and was told you can’t bring it in for three weeks (always three weeks???), but I explained this is serious, is the car even safe to drive? Don’t know without looking at it.....So can you look at it please? ..... yes in three weeks. I was in town anyway, trusty Volvo had now been sold so I called in and spoke to reception and a lovely lady said oh dear that’s not good enough and called the service guy out to see me. He began shouting at me .... WHY ARE YOU HERE I SAID THREE WEEKS!!!! At this point I did stay calm despite rising anxiety and explained I needed transport because I was having regular hospital appointments and was also driving a friend to Addenbrooks for Chemotherapy. More shouting “IT’S NOT MY PROBLEM”. With all the effort I could muster and in a very quiet voice asked ..... why are you shouting at me and waving your arms around? His reply was both shocking and intimidating.... BECAUSE I’M ITALIAN, IT’S MY PERSONA. Shocked and tearful I left and spoke to Motability when I got home. They arranged with the dealer to get me an adapted vehicle and to collect the car from me. The adapted vehicle turned out to be an old Vauxhall Astra with about 80,000 miles on it and hand controls, but I could use it so said no more while my car was repaired. It turned out to be an incorrectly fitted windscreen allowing water in behind the bulkhead, which would then puddle until enough accumulated to leak out slowly, soaking the underlay, or tipping out when the car was not level. I asked if they would replace the now rotting underlay and carpets as well as fix the window. I was told only necessary repairs would be made and that was up to them to decide. Three weeks later I went in to collect the car. A nice lady went through the work they had completed, which included replacing the carpets, as that needed doing too. She asked if I was happy.... no not really I replied and explained that in six months my car had been off the road for a total of six weeks, with nothing to compensate ..... not even an apology. The lady fetched out the service manager. The service manager was clearly very annoyed to see me, he argued that their service was second to none. I disagreed and began to explain what had happened, but more argument came from him and my anxiety, fear, stress and upset at this point was bringing on a PTSD attack. I explained to my wife I needed to go .... our code for help, get me out of here. I explained I needed to go and left. The manager followed me, when I got to the reception desk he was still going on right behind me when I got to my car he was still there. In desperation feeling goaded I raised my cane. Of course this they had on CCTV .... I am banned. Just don’t go there!
Stuart Merton
May 07,2021The service received from the service department of Bristos Skoda @ Ipswich has been truly shocking. I reported a possible fault with a brand new Skoda Karoq during the first week October 2020. They agreed there appeared to be a problem. I heard nothing and chased them for a response in February 2021. Despite promises, again I heard nothing until I chased them again during first week of May 2021. They now say there isn't a fault and do not believe any goodwill gesture is required even though they never once were proactive in dealing with the issue. There must be better performing Skoda dealerships out there and I'd recommend avoiding this one as they clearly have no concept of good customer service.
Paul
Mar 02,2021I've used Ipswich VW for many years now having both purchased cars and had them serviced and MOT's here. I have always found the service to be second to none - I would go as far as saying probably the best individual garage for customer service I have ever used. I can't comment on other Marriot sites and I'm sure it depends on personnel at a lot of sites, however, I have also had limited experience with the Ipswich VW van centre and also found them to be first class in terms of service and support.
john Wellsted
Sep 26,2020I recently purchased a used Golf Plus from the VW Dealership in Kings Lynn. The salesman was excellent for all that he was very attentive, helpful, honest and in no way pushy. The deal was done and when I came back to collect the car a few days later, it was ready and waiting for handover. I can only say that the standard of preparation and overall attention to detail exceeded my expectations. I’m a tough marker, but have no hesitation in acknowledging 5-Star service which made the buying process a very positive and pleasurable experience. Thanks to John, Ashley and the rest of the team!
antony barrett
Sep 12,2020My brand new Zoe is just 2 months old and had developed a knock. Bristos Ipswich agreed there was a knocking sound but wanted me to underwrite 3 hours technician time before even looking at it. They also said a loose handle was 'normal' on a Zoe. Glyn Hopkins Colchester fixed both the knock and the handle. Gyn Hopkins were a pleasure to deal with. Bristos were rude, unresponsive and patronising
Dale Wilder
May 29,2020Very poor service from VW, Bury St Edmunds. Service tech ignored information sent to them (this was told to me) regarding a cooling fault. They then said the issue I was experiencing was down to the way I drive, even though no other car I drive has the same problems, (taking too long to warm up, and fan cutting in when it would not normally). They said I was not driving it fast enough to warm it up, and also said I needed to drive faster to get it too cool better. You could not make up the excuses if you tried! Granted, it was was an unusual fault, but I gave them good evidence including readings from the EcU demonstrating the car was not operating correctly), and I suspect they either did not know what to do/did not want to spend the money fixing it/VW Hq told them to wash their hands. Coupled with the “diesel gate “ scandal, I doubt I will buy another VW car again, and certainly would not use VW Bury St Edmunds, a wast of time and effort and ineffectual.
Wolsey House, Sproughton Road, IP1 5AN, Ipswich, GB
http://www.marriottmotorgroup.co.uk
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Robin
Mar 04,2023Hi. I am trying to get in contact with your CEO. How do I do this please? I have been a long standing customer at Marriotts of kings Lynn I bought my current Vw GTI Up! My fourth only to have two years of trouble with it. Kings Lynn have always in the past be so on the ball and helpfull and received good reviews from me. I have only done 11k over the two years and spent £1.5k on repairs. This includes 4 blow outs and new front brakes discs and Drums. This has involved me having my car off the road 5 times and many visits to kings lynn Marriotts amongst other garages. Your warranty is worth nothing. I visited your garage last Tuesday to make a formal complaint. This is not for the first time recently. I went in with very low expectations and I wasn’t disappointed. You have lost the business of two long standing customers. Sorry Robin