McQueens Dairies

4.0 (717 Reviews)

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McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.

We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.

Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households!

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Reviews 717

4.0

Out of 5.0

David P

Jan 31,2025

Great service. Great price. Never any issues and customer service is always excellent. Will go out their way for you

Wendy Cairns

Jan 31,2025

Always delivered on time great service

Lucy

Jan 30,2025

I'm only giving one star as I can't give zero. Specific delivery instructions don't get followed, milk was left in the wrong place, I was left two milk lockers after being assured I'd only be left one. The second one has been waiting to be collected for 2 weeks and hasn't. They charged me for the second milk locker and 3 weeks after saying they would refund, they haven't. This is a company where the left hand doesn't know what the right hand is doing. The delivery drivers don't read or understand delivery instructions.

Norma

Jan 30,2025

Very pleased with the service but I am still waiting for a price list......what else do you supply???30

Kathryn

Jan 30,2025

They make it so hard to cancel, won't accept email cancellation, use stall tactics and make you cancel by phone so the sales team can waste even more time by trying to give you the hard sell... Would have rated them highly but these barriers to cancelling and the hard sell just puts you totally off them. There is no need to put barriers in the way other than to get more of your money. * I can give further information. I emailed to ask to cancel, I got a reply "can I ask why you wish to cancel?" Then when I replied again to ask why they hadn't taken my cancellation notice I was only then told I need to call. When my husband called to cancel and he was then further tried to sell different products / wanting reasons for cancelling etc by the call handler. My husband said let's not waste time going through all this we just want to cancel. The call handler said "well it's not wasting my time" indicating he has a script / pitch he was supposed to get through. We made final payment and cancelled. I just think that's many hoops to jump through when in this day and age you can usually just cancel at a button. The final payment could be taken in other ways rather than having to call which is not an accessible process for some people. It's really no big deal it would just really put me off returning or recommending the company as it felt like purposeful barriers to cancelling the way the initial email was handled and the phone call. That's why I give a low score.

Vicki B

Jan 30,2025

* Updated * as a result of this trust pilot review I received a very fast response from a dedicated trustpilot review member of staff! She informed me that this had never happened before and corrected the account immediately, I now owe nothing and the account is cancelled - still an ordeal but corrected once escalated , shame it was needed but we got there in the end . Thank you for fast response. Signed up via Facebook , the address was populated by Facebook automatically which was my old address . I contacted them almost immediately but by the time I received a response after several attempts it was weeks later! I was assured deliveries were not yet due to start anyway which seemed odd but to expect the first on the 17th Jan , this did not happen but at 10pm on the 19th 2 bottles of milk arrived which again seemed an unusual time. My second two arrived a few days later despite asking to cancel. In the mean time / long delays for set up is found a local supplier offering a wider range of products with simple ordering / payment and contact methods whom I’m very happy with and have spent far more than planned with and am happy to do so. I am yet to receive the promised text from mcqueens to set up a recurring payment method . In another attempt to cancel the account I was able to retrieve the customer number allocated to me which enables access to the online ordering system. This was not recognised so I tried to contact again via email which is when I wa informed again that they cannot discuss my account , I must call . I was also told that I have an unpaid bill of £7-£8 but my question is for what’s? I paid for my first week which was discounted as a joining offer , received this then stopped deliveries . I’ve received 4 bottles , the empties are sitting on my step awaiting collection , I didn’t drink them as the taste is inferior to the milk from the local supplier I’m using and I just do not need it. The only way I can assume I have an outstanding balance is if you were delivering to my old address which I was assured you had not as my deliveries were due to start on the 17th which they also did not . I realise it’s only a small amount but I won’t pay for services I’ve not received especially with sure a poor experience. On last contact I was informed again by email that they cannot discuss it but they will be in touch which I found rather threatening and rude , so from reading other comments here I can only assume I will receive threatening letters too , when did milk become so complicated? Stick with a good local farm before signing up for a national company as you are not a valued customer. As I’ve said your bottles are on my step mcqueens if you deliver any more that’s where they will stay as I have no need for your product and I’ve already paid for what I’ve had

Pomada Peace

Jan 30,2025

Great services, never missed a delivery. Communication is great especially over Christmas with delivery dates. Never been a problem when I've made changes to my order. Thanks

Nick Jones

Jan 30,2025

Delivery drivers seem to not have the common sense to leave in the designated space we have requested.. !! called the head office now 3 times and they repeat our instructions however nothing changes.. now have 8 empties in the box !! will unfortunately have to cancel our order.. you try help out smaller firms but will have to buy supermarket milk again ..

KellyWilliamson

Jan 30,2025

It’s great how always at my door early in morning saves having to remember going to the shop thank u

WK Ng

Jan 30,2025

I'm happy with the Trust Pilot Review Responder. He helped me to quickly get the full refunds and concerns all sorted out.

matt

Jan 30,2025

Been using McQueens for 10 weeks now and the service is absolutely faultless. The milk is always fresh and is always here when it should be. Definitely glad we decided to use them.