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Reviews 779
Victor Ogutuga
Dec 13,2019Nick was very helpful with my flight reservation, it was a pleasure working with him. Sam Oloye
Garry
Dec 13,2019Nik is a wonderful person. He helped me sort out every thing within a very short span.
Angela
Dec 12,2019My flight information had been incorrect and I couldn’t get help from anyone. The workers were rude and unprofessional. After several days of calls I received a call from Victor who corrected my flight and got me to my destination as planned. If you don’t get Victor I feel sorry for you !!!!!!
Mike Flasck
Dec 12,2019Purchased a airline ticket from My Flight when went to airport, no ticket was issued from M/F to airline, had to purchase new ticket at airport. Contacted My Flight and they reimbursed me for the full price of the ticket that I had to buy at airport.
Andy J Gasbarro
Dec 10,2019After getting off to a rough start, it seems like Victor finally got things right and in order for me. Hopefully there will be no more bumps in the road with myflightsearch.com. Thank you Victor !
ldar
Dec 08,2019Booked/paid for roundtrip tix on Spirit to Vegas. Never got my eticket. Called customer service and they said I’d have it emailed in 2 hrs. Never came. Called Spirit. There is no reservation for me despite my booking confirmation. So the customer service person outright lied 48 hrs before the flight. I want a refund. These company responses are pathetic. It isn’t the customers responsibility to correct fraudulent charges - myflightsearch doesn’t need “a good phone number” to issue a refund. It doesn’t take 2-3 billing cycles to refund charges.
Diana Grover
Dec 05,2019I bought a ticket to Florida from Syracuse on a Frontier flight for my brother for March 9, 2020. My credit card was charged on November 30 and I received a booking confirmation saying the ticket would be issued within 5 minutes BUT it could take up to 24 hours as well. I called several times to report that the ticket had not been emailed. At first it would be sent within 4 hours and then 24 hours and then.....I looked at the other complaints from others who had the same experience and worse. Their cards had been charges exorbitant amounts....very different from what was advertised. I have a confirmation now from Frontier saying that this reservation did not go through as of the day my card was charged. Chase Fraud is on it and called MYFLIGHTSEARCH. I got a promise that they would cancel my reservation....the same that Frontier says I don't have anyway. I intend to file complaints with BBB and any other federal agency I can. I will follow up with you........and let you know who to contact. obviously this is not a one time error. And for MYFLIGHTSEARCH.....all I want is my money back for the reservation I don't have anyway
Sydney Boyle
Dec 05,2019I bought a ticket a month still have not received my ticket and keep being told it will be emailed to me. I leave in two days and no one can give me a solid answer. WORST SITE EVER.
Lexee Celenza
Dec 05,2019I had booked my flight back home for the holidays a few months in advance. I received a confirmation number and a receipt. The day I showed up for my flight, the front desk for Frontier informed me that the reservation was never made for my flight. I immediately called MyFlight and they offered me a full refund in three to five business days. I spent an additional (on top of the lost $300) $300 in order to make it back home for the holidays. It is now 12 days later and I have yet to receive my refund for the initial $300. I called MyFlight and they informed me that it would actually take two full billing cycles (which is 8 weeks) to fulfill their side of this discrepancy. I immediately asked to speak to a manager. This is when the phone operator pleaded with me to just work with him and when I refused, he hung up on me. Lesson learned. Will not be purchasing tickets via this third party ever again and advise likewise.
Jacobus Grobbelaar
Nov 25,2019We have booked tickets to Mexico. Before we read the reviews. We have tried 11 times to call customer services. No one answer and you have to leave a message and no one call you back. My booking me is 333113. The BOOKING agent told me that I have a right to cancel this flight within 24 hours for a full refund. But I can not get in contact with the customer services. You can call the booking agents but not the customer services agents.
Angel Gutierrez
Nov 15,2019Booked a flight on 2/12/2019. Paid in full, charged to my account. Called Nov. 13, 2019, eleven days prior to my flight for confirmation number. The overseas rep (after calling 3 days waiting for a confirmation and/or a return call) put me on hold, returned stating that the airlines denied this flight and I would be refunded immediately, which I was but....now I have to book another flight triple the rate. DO NOT USE MY FLIGHT SEARCH!!!!!! Should always check reviews first. Total disappointment. Called Spirit Airlines and they notified me that this is a travel agency and that they had no control over what they did. Live & Learn. Never again. No explanation as to why this happened. "I don't know" isn't an answer I expected from a reputable company. Must not be legit.
Luc Belzile
Nov 13,2019received a email about my booking beeing cancelled and my card wont be charged. My card been charged 5 days ago. and i still dont have a refund. ( now waiting )
Vanessa Lesperance
Nov 08,2019Canadians Beware! As a Canadian, booking a flight within Canada, with a Canadian airline I was under the impression that prices would be in CAD. They are not. Thinking I was paying for a $630 flight I was shocked to see I was charged $830. I made a complain to Better Business Bureau and MyFlightSearch responded saying that there is a "$" next to the price indicating US dollars. I guess they don't realize Canadians also use "$" to represent our currency. I would expect when booking, next to ANY quoted price, they should have USD next to it since their website accepts bookings internationally. I feel there is lack of transparency - and when I've tried to complain I've been told management won't talk to me, or they simply ignore my requests via Twitter. My two biggest complaints: horrible customer service and lack of transparency. Look at their response below: case in point. Not willing to try to ammend the customer experience and point fingers at their client. Customers (especially Canadians) - PLEASE spend your money elsewhere with companies that actually appreciate your patronage.
Cora Giles
Nov 07,2019Horrible! Fraudulent! Scam!! I canceled my booking within 30 seconds of it going through as I read stories about people not getting their tickets. They charged me for the tickets days later. Refunded me THEN TOOK THE MONEY AGAIN!!! I’ve now been fighting for weeks to get the money back. I’m a single mom that was just trying to visit family. I’m now out $3,000. Every time I call I get a different excuse and now I’ve had someone ask for my account information?? Scam!
L
Nov 05,2019I booked with MyFlightSearch and was surprised with the requested for additional documentation - feels like a credit card phishing scam. Sincerely hope I am wrong...
Ken
Oct 30,2019UPDATE UPDATE FROM SEPTEMBER 12..Ken McGowan After some initial difficulties, MYFLIGHTSEARCH demonstrated some excellent customer service, especially from Victor, of their company. I did mail in hard copies of items to them with explanations and interpretation of events, timing and their web site. MYFLIGHTSEARCH reached out to me by phone and email, several times, to resolve this situation. They were professional in their communication and followed through on what they said. Very Impressed, THANK YOU. As always, consumers need to be aware of EVERYTHING and if needed, work in a positive way with ALL companies they are in contact with.
Sandra Vasquez
Oct 22,2019Thank you for the contact to resolve my issue with my flight and cancelled or expired flight! I appreciate you doing things right to fix this & refund me in a timely matter! Missed my family event but you are making it right!! Thank you!
Mary Olsen
Oct 21,2019Buyer beware. I booked a round trip ticket to Philadelphia fir 121.00. I received an email saying Congratulations you flight is booked. When I never heard anything after that, I called the company. They told me I would hear something in 2 hrs. I waited till the next day. When I still had not heard I called again. The agent told me my reservation was cancelled because the airline would not accept the price they gave me. My ticket tripled in price because now it was two days before my trip. I called Frontier airlines and they could not find any reservation ever being under my credit card. This is a third party booking flights. Book online with the airline you want a flight on. Mary
Allie O
Oct 15,2019Never booking with them again! I booked my flight over a week in advance and they sent me an email day of my flight which was today, saying my flight was expired! How does a plan ticket expire? I had to spend more money to book my flight for the next day and I had to be home on a very specific day because I have midterms! I hope I get my money back! No, I will not be emailing you people because I spoked to 2 different people and you guys gave me nonsense information.
4045 Spencer Street, Ste 402, 89119, Las Vegas, NV, US
http://www.myflightsearch.com
Heidi Lochner-Osburn
Dec 13,2019Eric was amazing with helping me change my last minute flight...excellent customer service!