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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Reviews 878
judith wilkinson
Mar 22,2024I ordered a palm leaf I saw in Fabulous magazine and at first I thought it was the glass and pebbles as well for £30 but sent for it anyway as I liked it. It arrived in packaging but with no support for the delicate leaves so was misshaped however the after sales service was good and I had a courier pick up the original and replacement delivered at no cost to me. A date was given so I wasn’t waiting daily.
Abdull Latiffi
Mar 22,2024Looks exactly what is in the picture, very comfortable, stylish chairs
Mary Fary
Mar 22,2024Looks beautiful but cheap product. Our console table arrived damaged, nobody is answer
Nikki
Mar 21,2024Nice stool as described
warren brading
Mar 21,2024Easy to order and delivered within 3 days great service
Miranda McLaughlin
Mar 20,2024Mid-2023 received Aurelia range mirror console table and triple folding mirror to match bedside tables I had purchased in 2016/2017. Initially raised a complaint upon receipt of due to rust and damage, but it wasn’t too noticeable and I accepted a 10% discount on future purchases. Little did I know that there is always a discount on offer if you purchase items and/or sign up to mail order - So it was never a ‘real’ discount. - Roll forward to now where the rust is much worse and the manufacturing of the mirror is so poor it appears to be falling apart. Compared with my former purchases, these items look 20 years older and shoddy build. I assume they were very old stock that hadn’t been kept well. - Customer service were prompt in responding that they would replace the items (I shared photographs). However, I have zero confidence in the quality and am sure I would have to return again due to the multitude of issues. I asked to return the items and receive a partial refund. This was refused. The console table fittings are not good either and the table legs are not stable. There are other issues too. Overall very poor furniture. I won’t be able to re-sell it that’s for sure and I don’t want the hassle of endless returns. I wouldn’t recommend buying this range and I’m not convinced I would recommend this company either. - Since My Furniture responded, I can categorically state and prove in the last few months I have received 6-7 mails shots offering 10% discount with no minimum spend and one even offers 50% off. Here is one of the 10% off codes I received: MYNY10. My recommendation would be to be honest and transparent - don’t mislead your customers. It’s bad for business. - 14-Dec-23: I received an email from my furniture ‘50% off everything in this email.’ Would be happy to screen shot this but trustpilot doesn’t have this function. Might be useful if I just share this review, the response, the many email mail shots offering discounts (between 10% and 50%) and photo evidence of the damaged etc. with trading standards. Closure.
Mr Zahid Bhaiya
Mar 20,2024Customer service was not what I expected very poor from a lady on the phone , who wasn’t very help full, but the delivery service and delivery guys very excellent and the product is very good
David Sloan
Mar 19,2024Excellent service.beautiful radiator cover
Genevieve O’Hagan
Mar 18,2024My purchase delivery arrived next day very pleased item lovely .
Mrs Ellen Utting
Mar 18,2024Very good quality, and came on time
Bernice Rowley
Mar 17,2024Love my chair. Efficient service.
Guest
Mar 15,2024Good item received
N Taylor
Mar 14,2024Brilliant experience from ordering to delivery. I was kept fully informed of progress and the team delivered my items with care. I absolutely love my chairs. They are sturdy, comfortable and very sleek.
Alison Conroy
Mar 14,2024Lovely pictures very plush
Dawn & Lawrence Howard Bristol
Mar 14,2024Delivery was fast & was very well packaged. Easy to follow instructions. Certainly a quality product. Many friends have commented on the impressive contemporary design. Definitely would recommend this product to others..
Mr fetter
Mar 14,2024Excellent service
Mr Esposito
Mar 13,2024All delivered on time
Joan Mallett
Mar 13,2024Very quick service and delivery sooner than I expected very good
Debbie Diggin
Mar 12,2024Good website. Good prices.. Delivery prompt and on time.. Delivery guys awesome. Very helpful!
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, GB
http://www.my-furniture.co.uk
Suzanne Dickson
Mar 24,2024Superb after sales and customer service