As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Great all around. Very professional in communication and I am most happy with the follow up work with me. Also, the listening skills were to actually listen in order to understand and not just to respond. This whole experience has made me very happy and I have already recommended to others.
Great experience. Everyone was helpful and professional. Communication was great. Bobby and Matt were easy to contact and both responded quickly
Loan processors
. Christopher stayed in communication and took time to explain things which put my mind at ease.
Robyn was an absolute pleasure to work with as my lender agent. She was always easy to reach and incredibly helpful throughout the process. What really stood out was how much she genuinely cared about getting the best outcome for me. Her dedication and personal touch made the experience smooth and stress-free. I highly recommend Robyn to anyone looking for a lender who truly has your best interests at heart.
This is our third loan with New American Funding. They are honest, thorough and so easy to work with. We also appreciate that so far our loan has remained with New American Funding and has never been sold They really care about what they do and how it affects people. Just an excellent team all the way around I would recommend them highly to anyone who mentions needing a loan.
The experience was terrific!
So grateful for Kat picking up our account and overall being able to become homeowners
Carly Huskins made the process easy to navigate and she managed everything with good communication and perseverance.
Responsiveness and support throughout the process
Communication through a long process
Anthony and Kylie's communication, caring and the speed of the process from beginning to end.
The genuine concern for my financial needs. Actions speak louder than words, and the swiftness in which my refinance was accomplished, at the lowest percentage rate possible based on my credit score, allowing me to pay off several creditors, all while placing a considerable amount of money in my hands, was by far the most pleasant experience I've ever had with a financial institution. Excellent job!
Cynde and her team were top notch loan officers. I felt that they went above and beyond to answer all my questions and concerns and to give me guidance!!! Canβt recommend enough :)
New American Funding felt personal, something today's corporate banks have lost.
Communication was outstanding with Blake. He was quick to respond with any questions, and there were many! He was patient and made the whole process so much smoother than I was expecting
Ross made it a Great Experience! His kindness, understanding and professionalism made the whole process more bearable. It was a very daunting experience, and Ross made me feel comfortable from the very beginning. He was never pushing me into anything I didnβt want to agree to or accept. Ross took the time to listen and understand my concerns. He explained what was happening step by step throughout the whole process. I highly recommend Ross to anyone looking to refinance or wanting to buy their next home.
Process was smooth and timely.
Every step of this process from start to finish was very smooth. Wonderful customer service and competence are huge factures that gave us peace of mind. Highly recommend NAF!
customer
Aug 28,2024The worst experience ever! There was poor communication and a lack of understanding about the loan process and requirements at the start. The processing time was excessively long, with delayed requests and updates causing significant inconvenience. After signing the closing documents, I was shocked to find out the loan was denied. The explanation given made no sense, and the loan officer was unable to provide a clear reason for the denial.