We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting.
Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe.
We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.
Efficient service! Quality product!
Lighting really lovely purchased 3lamps so pleased with them ordered on Fri morning arrived Saturday lunchtime such good service
Super quick delivery, item as described. Will certainly use Pagazzi again.
Looked at lights in shop but one on display was broken girl told us we could do it online so got 2 lights, got the lights very quickly but on opening one was broken and the other one didn’t feel great either so took them back to shop , these things happen so it wouldn’t stop me from shopping there , not got money back yet but will go back to shop when get money back
Excellent product and good delivery communication.
We love our new lights. They were delivered in good condition and on time. We would definitely recommend this company.
Love the light
Excellent customer service, delivery on time. Would definately use this Company again.
Great knowledge & customer service from the member of staff in store. Wide range of products To choose from. Bought 4 ceiling lights, all easy to install. Highly recommend this store. This is the second time we’ve made a purchase in the last few months, and each time been a pleasure
Excellent products at a good price. Beautiful range of lighting, with prompt delivery - really pleased, thank you
We got good advice in the showroom from knowledgeable and helpful staff. Part of our purchase was online, and that was let down by DPD Courier who seemed to lose the parcel, but helpful and sympathetic staff at Pagazzi headquarters sent us a replacement which arrived a week after the initial order.
Fast, easy ordering and delivery
My experience with Pagazzi Lighting has been very positive. The light fitting in question although absolutely stunning, did have a slight defect, due to this being a end of line item, a replacement was unfortunately not available. Michael in the customer care team, went above and beyond to offer advice, and a number of options. In the end a very positive outcome was made. Thank you Michael for all your efforts.
The web site made it difficult to find the replacement product I was looking for, however the telephone customer support was excellent, sending me a specific link. The ordering was very straightforward from there and the delivery came within 48 hours. Well package and in pristine condition.
Excellent customer service, product excellent and delivery great.
Glasgow Braehead shop was well stocked and beautifully laid out too, with an amazing choice of lighting. Staff were helpful but not intrusive. I found exactly what I wanted.
Delighted with my purchase and the delivery was fast and efficient
Customer service at Thornliebank was excellent. Mary on switchboard pleasant, helpful & knowledgeable. Seemless collection of ordered item.
Ridiculous customer service. We bought a lot of new lightings and mirrors from pagazzi and were really happy with everything we got so we also decided to go ahead to buy furniture i e: 4 seated marble dining table from them. We bought it in july, they told that it had just been delivered from their warehouse but the chairs would be arriving a week later. We were happy with that so purchased it. They never arrived. This was July. Now it's been almost 2 months, and still they have no clue when the chairs are arriving. We have been continuously requesting them to at least give us a date, or give us some other chairs, but nothing. They are too stubborn to help us in this regard. It was such an expensive piece of furniture and they are too stubborn to escalate this. Mentally exhausting it is now.
Darren Beeby
Sep 24,2023Visited Pagazzi in Dunfermline where we were offered exceptional customer service from Tracey, Store Manager. From the moment we entered the store Tracey gave us time to browse the very well presented lights in her store and went out of her way to answer all our questions, so much so that we have returned twice to buy more lights and tables. As a customer we are often quick to criticise but rarely compliment great service, but on this occasion Tracey went above an beyond, a great asset to any company - Well Done Tracey