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Reviews 118
hop along
May 28,2024Wanted this bed set as due to a health condition I need to keep cool, I was excited to try this bedding but unfortunately not cool at all My advice stick to cotton
Martyn
May 23,2024Best bamboo in my opinion. Ordered the duck egg blue and it is lovely. Will be ordering again soon. These are the words of her indoors, which I fully agree with.
Tracey Swain
May 20,2024LOVE Paragon Bamboo so many choices in colours, they wash incredibly well without fading! They are soft as silk and luxurious at affordable prices. I've introduced my partner to Paragon and he's also purchased a few sets in varying colours 😀
Stuart Ellison
May 20,2024The bedding is very good quality and a nice texture, but I have allergies and I think cotton is better for me. So unfortunately I had to return the bedding. Please don't let this put anyone off as everyone is different and I'm sure the majority of people would love the bedding. I found it very easy to return and the customer service was excellent. I contacted them on the phone and they were polite, kind and understanding. I was refunded straight away. So thank you Paragon Bamboo for your time and courtesy.
Kate Kelsey
May 20,2024Fast service. Good products. I like that the belt for the robe is sewn on meaning you can't loose it.
SAD
May 20,2024Amazing bed set!! Supremely soft and the colour was gorgeous! exceeded my expectations.
Wendy Jordan
May 11,2024I bought a pricey bamboo dressing gown / robe from Paragon six months ago. It started to unravel almost immediately. I contacted the company to give them a chance to explain but got nothing back. I just gave up on it recently and cut it up to make kitchen cloths. By this point it was utterly falling apart. I don’t believe my robe is bamboo and the quality is awful.
elise maddison
Apr 20,2024100% Bamboo Bed Set (4 piece) In colour grey, came in less than 48 hours which I couldn't believe as I ordered it at 11pm at night. Comes in a really nice bag, well packaged, great quality, silky smooth and great to sleep in. I have severe eczema and allergies and so far feels great
Joseph Bolourian
Mar 24,2024Service was great, delivery quick, freebies included and the quality of the duvet excellent, however, we disappointingly found zero cooling benefits with the summer duvet, and in our opinion see it far more suitable as a winter duvet. Customer support was prompt and quick in offering some information and assistance after we left our initial review. We were also offerer a some help with a future order if needed. While we do rate Paragonbamboo as a company and their services, we would personally suggest if you’re looking for a cool duvet for summer, to consider an alternative duvet elsewhere that’s lighter, offering better cooling, and at a far lower price.
Diane Wheeler
Mar 17,2024Great quality. Lovely colour really worth the money
Client
Mar 14,2024I've been a loyal customer for years and recently ordered my fourth set of bedding from this company. Regrettably, this experience has left me thoroughly dissatisfied, prompting me to share my concerns publicly. Upon receiving my order, it was evident that significant changes had been made, namely the sizing of products. The duvet had excess fabric causing it to slide around uncomfortably inside the cover, the pillowcases were excessively large, and the "fitted" sheets no longer fit properly. Additionally, alterations to the zipper and what seemed like a thinner material raised concerns about the overall quality. What further adds to my disappointment is the contradictory response from the company. Initially, they adamantly denied any changes in the manufacturing process. However, they then admitted to changing the zipper to recycled plastic and increasing the measurements to account for shrinkage during washing at higher temperatures. This contradiction not only leaves me confused but also questions the transparency and honesty of the company. Moreover, the care instructions on the product explicitly state to wash at a cool 30 degrees. Yet, the company's response seems to suggest washing at a higher temperature to achieve the intended fit, creating further confusion and frustration on my end. Despite my attempts to seek clarification and resolution through emails, I have received no response from the company for over two weeks. This lack of communication adds to the overall sense of being disregarded as a loyal customer. As someone who has purchased four full sets of bedding from this company, I expected a more transparent, attentive, and prompt response. The persistent issues with the bedding and the lack of acknowledgment and resolution have led me to share my disappointment publicly. In conclusion, my recent experience has been marred by contradictory statements, sizing issues, and a lack of customer care. I hope that by sharing my story, others can make informed decisions and be aware of the challenges I've faced with this company. ------------------------------------------------------------- Update 14/03/2024 following reply on Trustpilot. Responded to Trustpilot review, but not to me? You suggest I check my spam or junk. May I suggest that you check YOUR inbox? There is a clear email trail between us. My initial concern.. followed by your reply a few days later (as detailed in my review above) .. followed by a reply from me a few days later, asking for clarification on the contradictions made.. followed by me again 11 days later asking for a response .. followed by me again 5 days later asking for a resonance.. For clarity. I have no junk or spam emails from you. Just the single replay in an email trail between us. As per my last email response to you, I've given up on this now and lesson learned. I will give the bedding away and move on. If you do care about clients and feedback, however, then feel free to look at emails relating to order #8701 They will be in your inbox :)
Elaine Creighton
Mar 13,2024I ordered a bamboo fitted sheet. It arrived in a little bag & is just what I was looking for colour wise. Super soft as seems to be with bamboo bedding & very comfortable to sleep on, you don't get too hot. I'd definitely purchase again.
Sew
Mar 12,2024Bought duvet set and pillow cases. 1. LOVE the material 2. Noted customer comments about duvet slipping (and I confirm) so I bought extra large nappy pins and put then through my duvet and the cover... problem solved... buuuut a better option provided by your company would be useful 3. LOVE the zip on the duvet cover. No duvet cover should ever again be made without one... however... HATE that the pillow cases don't have a zip. They gape terribly so it's a no brainer to add zips to pillow cases please 4. Washed well and whilst it does crease, it's not as excessive as my 400tc Egyptian cotton.
Julian Rose
Mar 10,2024The duvet feels great and I'm very pleased with it. Just wish the packaging didn't have plastic tape on it.
Rob Matthew
Mar 05,2024Unfortunately there was issues with their stock management, which lead to the desired colour not being available, then unfortunately the next choice. But after all that, delivery was swift (next day) the product is very good, luxurious feel, well presented, and generous sizing. It certainly feels cool, better than other similar products I have purchased, so overall very happy.
J Ord
Feb 23,2024Quilts and linen perfect and delivery prompt and well planned. But free gifts sometimes work automatically and sometimes have to press something. When it went wrong in my case and being a regular customer. I was surprised they weren’t more thoughtful in their approach.
Consumer
Feb 20,2024Ordered bedsheets and duvet. Got a towel and a pillow gifted with my order. Returned the duvet and the pillow straight away because duvet was too heavy and pillow didn't seem like a pillow at all (flat and too hard) I’m fairly neutral about the towel. Is softer than the typical towel but it’s super heavy when wet so I guess it depends on how much the feel of a towel matters to you. I’m definitely happy about the bedsheets, though, so I’m keeping them. They feel silky, light and breathable. They get a lot of creases but I don't mind as they feel much better than any of my other bedsheets.
Daneche Ballintine
Feb 15,2024An excellent duvet. Arrived in a short few days. Warm but also breathable, haven’t woken up with the night sweats since. I bought the summer tog however it has been warm enough for winter sleeps in the UK.
Paul Crabb
Feb 15,2024Bedding is so soft, comfy and superb value. Highly recommend.
The Green Barn, The Cheese Yard, BA5 3EB, Wells, GB
http://paragonbamboo.com
Sophie
Jun 07,2024The products themselves look great and we are looking forward to using them, thank you. However the packaging we received them in was not very good, which may be partly the courier's fault. The box was damp, damaged and going moldy which may be the courier's problem or perhaps due to reusing an old box (the reusing of boxes is great but not if there's mold). However I was also not very impressed by the amount of plastic tape used which said 'for a greener planet' on. I sent some feedback privately regarding the above and suggesting they use recyclable tape which many eco conscious companies are using now. However I was disappointed not to receive a reply to what I thought was constructive criticism. I spent a good while removing all the tape so that I could recycle it. I think I would have left a better review if my feedback had been acknowledged. I just hope the mold spores haven't transferred to the new duvet.