PENNYMAC
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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.
Reviews 901
alexis siscar
Jun 27,2020Everything is smooth and I was updated regularly.
Edward Moore
Jun 27,2020Very courteous and helpful experience from beginning to closing.
J Wang
Jun 27,2020Easy and smooth.
Chad Dingman
Jun 27,2020During the whole process the M.A.C. team kept me informed and promptly updated forms that needed fixing. They were able to get my closong date a month earlier than predicted.
Rachel Barnes Gildersleeve
Jun 27,2020It was extremely easy. Very little paperwork required, and took almost no time to complete. Highly recommend the hour phone call!!!
Idorenyin Luke
Jun 27,2020Great customer service, slow at first (but probably due to COVID-19), but things picked up pretty quickly. I closed per schedule.
matthew magee
Jun 27,2020Great experience. Fast and accurate
Mr & Mrs Barrett
Jun 27,2020We where very great full for everything, they gave us a chance to lower our interest. We are both retired and lowering the interest rate saves us around one hundred dollars a month. When you are on a fixed income that helps. Jason Staples was there to make sure everything went smooth, if we had a question he made sure we were given the answered. The other people we had contact were all so very help full.
Cody G Anglesey
Jun 26,2020PennyMac was extremely helpful during my loan process. I work a lot of hours as a healthcare worker and they made communication very simple and easy for me. It's like they conformed to my needs and stayed well within my reach at all times. Thank you to my team at PennyMac. You have helped me make my dreams come true:)Cody Anglesey
Julie Reyes
Jun 26,2020The people who processed my loan were very accommodating and patient.
Adam Swart
Jun 26,2020Despite the complications of buying a home during the Coronavirus pandemic, the Pennymac team was supportive, understanding, and available when I needed assistance.
Anthony
Jun 26,2020Good experience overall but delays in closing and in communication at times, probably caused by issues with the VA, the covid situation and people being overworked in general.
Chad Langlois
Jun 26,2020The process was quick and easy. PennyMac definitely has it streamlined. I highly recommend them.
Stacey Heisey
Jun 26,2020Smooth refinance!!!
Carlos
Jun 26,2020Jason and Liem made the whole process so smooth from beginning to end. Jason gave me all the information for me to get the loan and narrow it down to what would be the best route to take. While Liem kept updating me on the whole process of the loan just to make sure everything would go smooth. I like that they respect people’s time by asking if is ok for them to talk to you at this moment, if not they would gladly reschedule. Never felt rush.
Ian Hall
Jun 26,2020amazing people very helpful and i had zero worries
Paul Wright
Jun 25,2020Been with Pennymac since 2017, paid my mortgage loan on time most of the time early, fortunate to not need their assistance during Covid-19 (I am respectfully sorry for those that did need it and wish all my deepest blessings. I tried to refinance to take advantage of the new interest rates which they prompted me to do with one of their juicy emails but was declined for reasons that was not true. Credit report score is all wrong and couldnt verify income. I think the reality is this company didn't do the proper underwriter checks and balances and are not being truthful with their denial processes. In addition the communication was horrible as I only found out I was declined because I investigated it myself. I will be refinancing but it will be to get out from Pennymac. Good luck if you chose this lender.
Bruce A.
Jun 24,2020Great personal service even in this online time. Quick response and professional communication. Refinance successful!
Cindy Harding
Jun 23,2020Terrible system, customer service and experience. Tried to get payment help due to loss of income during Covid. Was forced into a forbearance that was a nightmare. They constantly call, but no one is there, you get a message asking for you to call back. You call back to only be prompted though all these hoops and endless messages and then sit on hold. Only to have them tell you they have still not processed it, even though I did my part, there no end in sight and now it may hider the closing, as I sold my house.
3043 Townsgate Rd, Suite 200, 91361, Westlake Village, US
https://www.pennymac.com
Happy Camper
Jun 27,2020Easy to do for me