Racingbreaks

4.5 (780 Reviews)

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Racing Breaks is a one stop shop for all your horse racing needs offering tickets, hotels and hospitality packages to all major UK racecourses including Cheltenham, Aintree, Newmarket, Ascot and many more

Reviews 780

4.5

Out of 5.0

Willow

Aug 20,2020

Was coming from the States for L'Arc de Triomphe in October but due to the fact that the States is not in a good way with Corona I've decided to move to 2021 and Racing Breaks also said if i wanted to change it and do another event like Royal Ascot then I could swap it for that as well. 100% going to book something else in 2021 when we're allowed to fly to Europe again

Robert

Aug 20,2020

Great Service. Quick easy, just made a change to my booking as one of my party dropped out. They just moved my deposit to pay off more of my outstanding amount. Really like booking with Racing breaks

Stuart Nunn

Aug 17,2020

I have finally received my refund from an event in July, however I only received this after posting negative reviews on here and Twitter, the company contacted me very swiftly after posting these, they then blackmailed me by requesting I remove these posts before I got my refund. I had also contacted Trading Standards and my bank for a refund. I am sure they will have this taken down but hopefully people will have read it before then so hope it helps

Krystal

Aug 17,2020

Been 3 times with Racing breaks and although this year's Ascot was cancelled it was so simple to move the booking and there's zero risk of losing my money as I can always use it for another event

Phil G West Midlands

Aug 14,2020

Booked four tickets for Tom Jones at Haydock Park for March. The show was cancelled due to the pandemic, had an email from R B , saying we could have tickets for the concert in 2021, or a credit note + 10%, as our friends had a pre booked wedding, we requested a refund. This went on for four months, I sent numerous emails and made many phone calls, never getting a reply. Finally I spoke to a advisor from consumer services, I sent a recorded delivery letter Friday and had a reply on Monday, my money was returned on Thursday. I will be booking to go to the concert at Haydock Park next year, but I will book direct through Haydock Park, it will be the same price and cut out the middle man that messed me about over four months.

Tony C

Aug 12,2020

I had a booking for this year's Arc de Triomphe but due to Covid-19 decided I could not go. The team at Racing Breaks were able to move my booking to next year for no extra cost and can pay my final balance next year too. It was very simple to do and can look forward to next year now.

The Smiths

Aug 11,2020

I have been contacting Racing Breaks since March to get a full refund on our tickets for Tom Jones at Newmarket and like everyone else on here - no refund. I have left messages on your phone, emailed you constantly and left Facebook messages. I do not want a credit, I was a full refund please! What do we all need to do to get our money back? This is disgraceful.

Beth

Aug 10,2020

Damn good service. Booked to fly from the States to Ascot and had to move it to next year, moved my deposit and kept the same price which is great as I bet all the hotels and racecourses will be way more expensive next year to make back all the money they lost

Gary Vincent

Aug 09,2020

Up to now there been very good

Michael

Aug 06,2020

After posting my last review I was contacted by racing breaks to give them additional information Since I have give them the information they have been in touch with trust pilot to take down my review saying that I am not a valid customer when I have proof I have purchased tickets for the Grand National through racing breaks I have proof from the jockey club That I have bought these tickets through racing breaks they’re just trying to discredit me So they don’t have to give a refund these are an absolute joke using covid 19 as an excuse not to give refunds they won’t even answer any emails or phone calls

Josey

Aug 06,2020

Thank you for the quick turnaround on my L'Arc trip. Was really worried about going and I know it's not even cancelled yet but you helped alleviate any fears we may lose any money and moved it straight to next year

Matthew Shiels

Aug 06,2020

Joke of a customer service. No acknowledgement of my email. No contact with myself regarding the current situation and how my order would be handled. Considering their booking fees you think that there would be enough to have staff to hand

naomi morgan

Aug 06,2020

The usual automated response received from racing breaks following my review yesterday! I would suggest that if they cannot meet their legal obligations in providing their customers with refunds, maybe they should take their staff off furlough to manage the demand that they state is the reason for the delay 😣 being a keyworker and having worked throughout this pandemic has been hard enough but dealing with this nonsense from racing breaks is really below the belt, the refund I am owed is over £3,000 and i have today reported racing breaks to Trading Standards. They are using covid 19 for their own financial benefit whilst also being supported financially by the government - an absolute joke!

Paul

Aug 05,2020

I have booked with Racing Breaks numerous times now and I can’t speak highly enough of them . Unfortunately my trip to this years grand national was cancelled due to the covid outbreak. However , I was more than happy to move my money over from the cancelled grand national to the Arc in Paris in October . The racing breaks team couldn’t have been more helpful during what must be extremely tough times for them . I am really looking forward to my trip to Paris and I am looking forward to booking with racing breaks again in the future .

Lynn Jenkinson

Aug 05,2020

I understand that these are unprecedented times, however every other company that I had booked events with have communicated well and refunded our money. Bookings are processed very quickly and efficiently and given that it’s done electronically there is no excuse for not refunding an event that should have taken place in June!!! Why do you bother asking for my details only to issue the bog-standard reply that I received so many times.

Colin Davy

Jul 31,2020

Regrettably decided to move this years Arc booking to next. Done without incident. Last years trip was so enjoyable & well organised by Racing Breaks that I booked for this year but now looking forward to next.