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Reviews 114
Mrs Beryl Edmondson
Mar 03,2025Excellent - notified me of the change of date, gave me £50 reduction and a further reduction as a loyal customer. Roger
Trevor
Mar 03,2025Helpful friendly staff and they keep you informed
Tessa Marais
Mar 03,2025Very quick response on booking queries :-) Details and instructions after online booking send very quickly and easy to follow
Bruce Cakebread
Mar 03,2025Clear instructions and full details of the trips
Mrs W
Feb 27,2025So far I have only got to the booking stage of my holiday, but from the first phone call I have received extremely pleasant, really helpful and professional attention.I feel confident that the rest of the process, and the actual holiday will prove to be as equally well handled.
Robin Dillon
Feb 25,2025I attempted to book the tour of the Scilly Isles for July, travelling as a single person. However, all single rooms had been allocated. The agent offered to contact the hotels and see whether I could be upgraded to a double. This was agreed, but with a supplement being added. I was happy to accept the supplement at this time. This upgrade was arranged very quickly. I am very pleased with the outcome.
C Goodfellow
Feb 24,2025Your representative was able to answer the questions I put to her quickly and there was no clarification required. I then made a booking for a tour in July
John Irish
Feb 24,2025Excellent friendly service.
Mrs Helen Swan
Feb 22,2025Travelling from NZ and making arrangements from NZ was not difficult. Excellent communication and understanding of my particular position was appreciated.
John
Feb 20,2025Easy to contact, by phone; not a lot of those nowadays. It’s good to speak to someone and not have to play with the internet all the time.
Mrs Maureen M Covel
Feb 19,2025extremely helpful telephone officer who made the booking painless and went over and beyond to accommodate our needs
Graham Canton
Feb 19,2025It does just work, hotels in the right place of the right standard, journeys pensioners can cope with the connections, guides who make it happen regardless of the real world interfering. We have done 4 and enjoyed the experience enough to book more. The group sizes are big enough to find people to share the spare time with but not so the whole day is head counting. You can choose full fat train spotting or holidays with some city touring blended. The only thing I would say is read the itinerary before you book as we have had people finding a daily steam train excursion too much or that a couple of days exploring cities rather than a steam train ride an issue but that is down to read what you are signing up for rather than RailTrail getting it wrong IMHO.
Lois
Feb 17,2025The holiday was explained well to ensure it was suitable for us. All admin went really smoothly.
Richard
Feb 17,2025RailTrail responding promptly after my initial contact. Their processes are straightforward and I look forward to my first trip with them. It’s great to communicate with a human being.
Pat Caley
Feb 17,2025extremely helpful on the phone and quick receipt of paperwork very organised
Malcolm Wright
Feb 11,2025Easy to deal with
Leon
Feb 10,2025We have had 3 Holidays with Railtrail, 2 in Europe and 1 in Scotland. 2 more booked for 2025, 1 in England and 1 in Switzerland. Every holiday has been packed full of interest. The hotels have all been excellent, and because of the holiday type, close to a railway station for convenience. It is always nice to travel in limited numbers with people of like minded interests. The tour managers are excellent. It is also good to have some freedom to do independent things as time allows. Booking has always been straightforward and the office staff only to willing to give advise if required. First class holidays.
Clive
Feb 10,2025Good knowledge from Phil. He understood all questioned asked.
I Drake
Feb 10,2025This is the first time I will travel with Railtours but so far impressed with the handling of the booking process
21 The Smithfield Centre, ST13 5JW, Leek, GB
http://www.railtrail.co.uk
Sarah King Smith
Mar 06,2025Really helpful staff that helped us model the perfect girls break to Switzerland