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Reviews 114
David Wright
Nov 28,2024As a regukar Railtrail client the customer service team are so friendly and helpful. What is really good is that you can deal with the same person every time you call. Oh, and by the way a good range of tours too.
Graham Pierce
Nov 28,2024Contacted Railtrail via their web-site on a Sunday and asked for a call-back, which I got on Monday morning. Was easily able to talk through options before committing to a booking.
Eleanor
Nov 27,2024A wonderful experience travelling through some of the most stunning scenery, using both the Glacier Express & Bernina Express, everything was well organised and we felt like part of a family by the end of the tour. Hotels were excellent and we were looked after well by the staff through from booking to the day of travel.
S Phillips
Nov 27,2024Railtrail is a wonderful family-run company that takes great pride in providing outstanding customer service. The commitment to excellence and meticulous attention to detail ensures that every escorted rail holiday is not only enjoyable but also well-managed by approachable and friendly tour managers who are always there to assist, making Railtrail a trustworthy option for your upcoming rail holiday! Booking is simple, whether you choose to call and speak to one of their friendly Customer Care reps or use their website, they ensure that all your questions are addressed promptly, fostering strong customer relationships that keeps their clients returning time and time again!
Graham
Nov 24,2024Excellent holiday, well organised, and the Tour Manager was exceptional!
Ken Larkins
Nov 22,2024Railtrail have still got "that personal touch". Unlike some other much bigger travel companies in this sector, Railtrail are a family run business who seem to genuinely care for their customers and staff. They also limit the passenger numbers on their tours to make sure everyone gets a great holiday. Being part of a smaller group makes it easier to get to know your fellow travellers and ensures that the tour manager can give everyone the attention they need.
John D
Nov 22,2024Great tours
Stephen Smith
Nov 19,2024Friendly family run travel tour company with excellent tour managers. Wide range of international tours.
Robin Holloway
Nov 16,2024Well put together tours that deliver.
andrew milligan
Nov 16,2024Customer Care is always spot on.
Mr Henry Allum
Nov 16,2024I've travelled with Railtrail Tours to a number of interesting destinations around the UK and Europe. Everyone at the company is friendly and helpful from the office staff to the tour managers.
John
Nov 15,2024I have worked for Railtrail for the last 12 seasons as a Tour Manager and am proud to do so. They provide excellent training and product updates with great support from office based colleagues.
John , Pickering
Nov 15,2024Enjoyable holiday,well led with great excursions and superb accommodation
Mmorris
Nov 12,2024Excellent tour, super scenery + wonderful weather. Everyday was different and brilliant, the tours , hotels and a good group of people.
Warrington
Nov 09,2024The program was very good value for money but had not made it clear that everyday involved an early start and there was little or no free time anywhere. I should have worked that out for myself but l didn't. The hotel was a bit basic but conveniently situated for the station. I think if you run this again you should emphasize it is planned to get in as many trains as possible and has early starts everyday. Loved the trains.
Douglas Smith
Nov 09,2024The tour featuring steam railways was well thought out and not too fast paced with ample time at most stops to be able to fully explore the site. The tour guide was well informed and worked hard to ensure that we all had the necessary information for a smooth running day.
Mr Vigar
Nov 08,2024dorset and iow tour 26986 10 june 2024. nice tour well planned and a good hotel in Bournemouth. The rep did a good job.We were well informed re the various sites and the food in the hotel was good.
Martin
Nov 08,2024We were very pleased with the help with the way we were held when we had to cancel our holiday do to health problems We will use again as we have had holiday with you before and enjoy
Ruth Gould
Nov 08,2024The booking was easy to complete and the information was excellent. The excursions were good and the Tour guide knowledgeable and looked after us well. The hotel was abit of a walk away from the station which could have been a problem for the slightly less able . The hotel was slightly on the quirky side. One of the lifts not working could have been a problem accessing the restaurant which was on the top floor. Overall a very enjoyable holiday
21 The Smithfield Centre, ST13 5JW, Leek, GB
http://www.railtrail.co.uk
Mr Malcolm Aley
Nov 28,2024Not as great as it used to be.