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Reviews 167
Alex Cena
Jan 31,2025There is nothing good about this company. It is very hard to use it, there is no help how to create a campaign, there is no help how to add contact to that campaign, no support from the team. You can't add contact separate for each campaign and there all contact are together which makes a mess. Instantly is amazing compare with then as there is easy to use, no mess at all and support 24/7. Just stay away from reply as it is not worth it.
Aastha Jaiswal
Jan 29,2025It's a nice tool with multiple steps and features to automate your sales journey. The support is really helpful and quick as well.
Thomas
Jan 29,2025First, the intake by the chat assistant was and is usually great. Second, the human interaction I have with the support team is better than any software I currently use to do my job. Overall, feels like Reply is attentive and responsive to customer needs.
Karan Mali
Jan 28,2025Reply.io is really good when it comes to creating email sequences, but i feel it lacks in multi-channel outreach. Hope you guys would improve the platform's ability to perform better for multi-channel outreach.
N R
Jan 27,2025Great service for our business ! Customer service is great and the initial walk-thru on what is on offer on their platform. Big shout out to Maria who has been our account manager and Natalie who has also stepped in.
Madhukar
Jan 23,2025Amazing work Tania.
Aaron Van Rijn
Jan 22,2025Reply.io has been a game-changer for our outreach strategy. The platform makes it incredibly easy to manage multichannel campaigns across email and LinkedIn in one place. The automation and conditional workflows have saved us countless hours, allowing us to focus on building genuine connections with prospects. The built-in analytics provide valuable insights into open rates, clicks, and responses, helping us optimize our campaigns effectively. Plus, the integration with our CRM ensures seamless lead management. Overall, Reply.io is a robust and intuitive tool that delivers excellent results. Highly recommend!
Caroline Galatoli
Jan 21,2025I had the support of Daniel from Customer Success. Not only he answer my questions but also advise me on how to use the tool better. I highly recommend Reply.io!
Mike
Jan 21,2025I’ve been thoroughly impressed with Reply.io! The platform is easy to use, and their support team truly sets them apart. They’re incredibly responsive, often getting back to me within hours—not days—which makes a huge difference. They answer every question with patience, honesty, and thoroughness. It’s rare to find this level of support these days. Highly recommend!
James Gregson
Jan 16,2025We have been using reply.io for the last 4 years. It has revolutionised our approach to email outbound. When things occasionally go wrong, the support staff are very friendly and quick to resolve everything. I have recommended the product to friends that work in other businesses and they are equally as satisfied.
Vik
Jan 16,2025I have been using this software for quite a long time and I want to say that it is a great solution for my work. The interface is easy to understand and the site is conveniently located. The only thing I lack is a CRM system to organize responses ;)
Gavin Nathan
Jan 15,2025I cannot say enough good words about how great the support team have been from Reply.io. They are the most communicative, supportive group of support folks i have come across in business. They are very helpful, they take the time to listen to you, they hear what you are saying and they appreciate your business. If i had to build a support team they would be the best example of this. Keep up the good work team Reply.io, esp Stan, Daria, Tania. You guys rock.
Petros Kusmu
Jan 15,2025It takes a minute to learn... Well, more than a minute. But I think it's due to just how powerful the tool is. Perhaps what makes this a 5 and not a 4 (or a 3) is the customer service. I've gotten into the habit of scheduling Zoom calls with my customer account representative when I have questions and / or issues and they're always swiftly resolved. And, with each call, I pick up another useful tid bit of how to really maximize this platform (which has been treating me and my campaigns great so far). This tool was recommended as the best by my investors and the other searchers I know all use this tool as well. It's really THE ONE that folks use. (Best bang for buck.)
Jere
Jan 13,2025Daria Novak from the reply.io support team was extremely pleasant and very helpful - she was able to help me virtually immediately as I was then able to proceed with what I wished to do afterward, thank you once again. Would give a 6/5 if I could! - Jere Malisic
Dillon Gold
Jan 10,2025The AI Support Chatbot is phenominal and rarely do I ever need to 'Talk to a Person' after the response is given (which usually takes about 3 seconds). When I DO need to connect with a human support team member, Reply.io is lightning-fast in their response time. Whenever I have an issue I can't seem to solve on my own through Chat or Documentation, or even if I just simply have a question that I'm looking to gather feedback on... The support workflows built to delegate my request via chat to the appropriate Team member is flawless. Their Team gets back to customers so fast, with such accurate and detailed 'step-by-step' information, quick fixes, suggestions and so much more. This team goes above and beyond to make the Customer feel valued and the support Team alone is why I foresee myself staying with reply for a long, long time to come. Needless to say, the tools are second to-none. Well done product team. All around great company driven by even greater people. If I were atop this organization, I'd be giving an end of week bonus to the team.... Maybe a cash payout of $1000 to send everyone who's worked so hard over the holidays into the weekend on a high note. The team deserves it.
Mamad
Jan 10,2025Reply.io is the best thing I have done for my business. I save so much time and dont need to send emails manually anymore. The support from reply has been awesome, the are quick on answering and has guided me through the process effortlessly.
Najelah Najdawi
Jan 10,2025Reply is an effective tool that's easy to learn! With a small sample group of about 25 prospects, I was able to schedule 2 meetings in less than 2 weeks. Definitely explore the free trial at the very least. The support is incredible. The chatbot provides an instant response but if you need additional help, a member of the support team will chat with you within the next couple of minutes.
Anthony Turpin
Jan 09,2025Best tool for automations and multicanal cold outreach
SEO Account
Jan 07,2025Good automation platform with many advanced features and options, good for several different outreach types.
Mike F.
Feb 24,2025We were trying out different email automation systems. While the initial test with the first sequence went well, the second test with a bigger sequence/audience did not work at all. Best idea of the support was "to contact our own mail provider" after asking twice & 4 days of wait time. Also didn't feel like I was talking to an actual human at any point. Their AI features are lacking at best and writing content/emails in any language but English is nearly impossible using their "great AI tooling". Stay far away from this.