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Rolling Door Concepts

Hosted by David Simmons

4.0 (950 Reviews)

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Reviews 950

4.0

Out of 5.0

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Mike
Aug 30,2021

Purchased a new garage door. A couple of days before installation date, I was offered an upgrade of a quicker motor, a door alarm and a remote switch. I decided to upgrade. The installation engineers arrived on time and installed the door. The installation was poor, they removed my dawn to dusk sensor and never re-installed it, they never fixed the safety curtain correctly (I had to get this repaired by others as the customer service is non-existent) they never fitted the Upgraded remote switch (out of stock) and they never fitted the manual operator (forgot to bring one) I’ve been on to customer services to try and get the above items corrected. So far they have given me four different dates, on each occasion I’ve taken time off work and waited in the house for the engineers to arrive. On for occasions they didn’t show up. I’m now having to consult my lawyer to get this sorted. *****AVOID AT ALL COSTS ***** Just read your response. WHAT A LOAD OF RUBBISH. You are not trying your “UPMOST” to resolve this - if you were, I wouldn’t have wasted 4 days of my annual leave waiting at home for 4 failed promises of 4 missed appointments. Further to your latest response. There has NOT been any apointment made and / or agreed. Also the issues can not be resolved without someone being there !!! I am missing the remote switch and the connection to manually open and close the door !!!! FINALLY GOOD NEWS. ROLLING DOOR CONCEPTS ATTENDED THIS WEEK AND COMPLETED THE INSTALLATION. ALL IS NOW CORRECT.

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Janet Andrew
Aug 19,2021

Very good. Time slot was between 12-4. The lads were with us 12.05. Very friendly and talked me through what they were going to do and where I wanted everything. Very pleased with service and love my new garage door

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Ian
Aug 18,2021

Purchased an electric roller door for garage, fitters turned up on time after they phoned me earlier to ask if the driveway could be cleared for them. they had the old door off in no time and took the frame out. In just over 2.5 hours they were just finishing off, they showed me how it all worked including the alarm, could not fault the guys spot on . And the price was out of this world as a local company had quoted me £1500 to replace garage door.

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Mark
Aug 17,2021

A* service A* product A* cost Can’t fault them and well worth the money.

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Vera Benton
Aug 06,2021

We so pleased with our new garage door, would recommend them to my friends and family 5 stars.

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Thomas john Richards
Aug 04,2021

Darren and his son completed our new garage door to a very high standard. Thrilled with the door but unfortunately did not have all the platinum parts to finish on the day. Contacted the following day to arrange completion of the job. Highly recommend this company and quality of workmanship. John Richards N Somerset

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Victoria Crole
Jul 26,2021

Easy process from start to finish. Excellent cost. Fitters arrived and were very professional. Cleaned up after themselves and demonstrated the door. Would highly recommend this company for efficiency and price.

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Peter bavister
Jul 24,2021

The whole process from initial contact with sales through accounts and finally the installation team has been trouble free. All questions and queries are dealt with promptly and politely and they even ring you back if there busy on other calls 👍🏼👍🏼 Will be recommending this company to all my friends and neighbours First class customer service Thanks 😊

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Michael Thorpe
Jul 21,2021

R D C is a company of outstanding professionalism common sense and quality products what could go wrong . Absolutely nothing coupled with a more than capable fitter Sam I'm over the moon (makes a nice change ) I cant recommend them enough .

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Jane Shears
Jul 15,2021

This company was very easy to deal with. Professional throughout the process. Always responsive and called back even if I didn’t leave a message. They went over and above to help

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Bill Bigwood
Jul 07,2021

From the experience that I have had with RDC I would recommend them, the order process was very straightforward and the installation team where excellent. I had two garage doors fitted by the team who turned up on time and where very friendly and professional throughout the installation and at the end of the work they cleaned up and left the ares spotless.

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Mike C
Jul 02,2021

UPDATE 9th July: After the problems reported below, the company has now been and fitted the door which we are highly delighted with. Thank you. Very disappointed with this company. Ordered garage door On 10th May, booked to be fitted 22nd June. Waited in nearly all day no one turned up so telephoned and was told that unfortunately due to staff family problems door couldn’t be fitted. Rebooked for 2nd July - guess what, received a phone call to say fitting wouldn’t be happening as fitter had fallen off steps and in an ambulance. No apologies, no gestures of good will offered, totally disgusted. Now wondering if this company is actually genuine.

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John Smith
Jun 29,2021

The door works well and looks great. The installation team did a very neat job, and didn’t leave any mess. Can’t fault it 5 out of 5.

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Stuart
Jun 29,2021

Found these guys on Google as searching for new roller door from start to finish very easy process and what can I say about the fitters 1 hour 40 mins later and all fitted, and the mess.... What mess caujt fault them at all 10/10 already recommended them to others....

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Richard Andrews
Jun 28,2021

Roller door fitters arrived on time and carried out a professional installation, all remnants of the old door taken away, full instructions on operation. Like many others, was a bit apprehensive at first dealing with a company that only dealt with customers online but your understanding and concern put me at ease. Well done.

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Keith
Jun 28,2021

My wife and I are very pleased with the new door recently fitted and gladly award a 5 rating. your fitters Ben and John (i think) arrived on time and went straight to work removing the old up and over door and very efficiently installed the new roller shutter, going the extra mile to ensure sealing the frames to our very uneven stonework. Having tidied up the area Ben then went through it's operation very efficiently and as we had opted for the additional Platinum Package this was a little more involved. We would highly recommend RDC to anyone considering a new electric roller shutter door for quality, fitting and value! we also opted to take out the additional 9 year warranty package for peace of mind for the future. Overall extremely pleased with the whole job from ordering right through to fitting! excellent service! The new door gives us a lot more room in garage and the convenience of not now having to lift the old up & over doors is amazing! Thank you RDC! Highly recommended! Keith & Sue Quedgeley Gloucester

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leslie handford
Jun 28,2021

Rolling Door Concepts kept me informed by email and phone, very pleased with a quality product, the fitter was first class explaining everything about the door, the fitting and finishing off was excellent, arrived on time and cleaned up all the mess,1st class fitter, i have taken out the 10 years warranty which is value for money and piece of mind

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CHRISTOPHER CHARLES BROWN
Jun 26,2021

Professional work and a good quality product, all round a very good experience, I would recommend them without hesitation.

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GV
Jun 25,2021

Great efficient service

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Joe Druggan
Jun 25,2021

Fantastic, door is everything I hoped for. Fitters were really good too on what turned out to be really quite a difficult job. Well done.

01621 857 035 [email protected]

RDC Headquaters, Unit 3 Knightgroup Estate , CO5 9BU , Kelvedon, GB

http://rdcuk.com

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