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If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).
Reviews 708
Lisa
Sep 19,2023Beautiful furniture Laura was very helpful in giving us advice with regards to our purchase.
J Burton
Sep 15,2023They have a very good selection of furniture in Mytholmroyd and at a reasonable price. Excellent service from David D who let us look at options without being pushy. But when we decided gave thorough advice about caring for our new sofa and chair. Would highly recommend.
Melissa
Sep 13,2023Have ordered furniture here today. The store has a massive selection of furniture and accessories, the only problem we had is that we had so much to choose from! The items on display looked fantastic quality and there’s something for everyone. We had a great experience, Mark H looked after us, he was very professional, helpful and informative. He gave us time to decide, wasn’t pushy at all but was on hand to answer our questions. We felt we had Mark’s full attention, even when after we’d ordered and paid we spotted a rug we wanted to purchase - nothing was too much trouble. Can’t wait for our beautiful furniture to arrive.
Karen Kenna
Sep 11,2023We bought a sofa from Russell Dean today and David the salesman was extremely helpful and very knowledgeable about the piece of furniture we bought. He was not pushy in any way, but warm and welcoming, allowed us time to make sure we were buying the right Sofa. Thankyou David for being so helpful and understanding, I have back pain and definatly feel we have the right Sofa.
Andrea Ransom
Sep 09,2023Went for a look around with no intention of buying. Samantha was around to direct us if we needed it. When we saw a perfect set of furniture, she was there to give us the right amount of info in a friendly, relaxed but interested manner. We measured and photographed the items and left the store as Samantha was on the telephone. She answered the phone when I rang once home after we made sure the product was the right size. Arranged to call in an hour and she was waiting for me. We checked the item carefully together as it was in the sale and she pointed out the only damage. She was very informative and made sure i was happy with everything. We were very happy with the service we received today. We usually buy our furniture from Russell Dean's and have never been disappointed.
David smith
Sep 08,2023We purchased a new bed from Samantha and she was very helpfull and her knowledge was very good and answered all our questions and nothing was too much trouble we will definitely be going there again when we need more furniture and the Mytholmroyd store is very accessible and all the staff were very pleasant and cheerfull.
Carol
Sep 06,2023The store has a very relaxed ambience and the staff strike the right balance between being attentive and allowing you to browse at leisure. Any queries I had were addressed promptly and efficiently by Laura. I left having successfully purchased a beautiful chair; the whole experience was a very pleasant one!
Karin
Sep 04,2023We decided to travel to the store based In Mytholmroyd,Hebden Bridge as there were good reviews online. We were looking for a new sofa and matching electric reclining chairs. There was a wide choice in store. We booked an appointment with Samantha King and couldn't have chosen a better staff member! Samantha listened to our somewhat complicated requirements/wishes and showed us various options. She devoted much of the afternoon to enable us to try out different brands/styles, discussed fabric/leather cover options as well as fully explaining add ons available.Samantha was friendly, knowledgeable and had the patience of a saint whilst we came to our final decision! The actual order process was fully explained by Samantha and we received a discount too. We came away very happy having experienced excellent customer service!! Thank you, Samantha!!!
Christine Lawrence
Sep 02,2023It’s always a pleasure to visit Russell Dean. Nobody pressurising you but someone always available. I was looking for a sofa and served by David, once again no pressure, he just listened and advised and after frequent visits and the assistance of David I’m looking forward to receiving my sofa.
Cheryl Smith
Sep 01,2023As always excellent service at Russell Dean Mytholmroyd. We were served by Laura who was friendly,knowledgeable, and amazingly patient with us as we had a challenging sofa purchase due to an awkward shaped room. We ordered a sofa, all sorted and deposited paid, or so we thought. We had a re- measure and realised that it wasn’t right so the following day I returned and altered our order, not a problem for Laura. Thank you so much you really go the extra mile
Mrs susan Cutler
Sep 01,2023Samantha did a great job helping me find a nice comfy couch and showed me sone nice colors I chose a pink one I am Mrs Susan Cutler not Mr Cutler x
Matthew Cockcroft
Aug 30,2023Visited the store in Mytholmroyd to look at a sofa we had viewed online. We were served by David who was very knowledgeable. There was no pressure sales technique just great advice. We placed our order and we’re guided through the next steps and timeframe for delivery. We have bought furniture previously from here and have always had great service.
Dawn Medlock
Aug 29,2023Long term customer of Russell Dean. I visited yesterday and was greeted by Laura, who was knowledgeable about the purchase, no pressure sales and the professionalism which has always been a hallmark of shopping at this store. Faultless purchase
Neal Walker
Aug 27,2023Went to Russell Dean to see a selection of beds with a view to buying one. We wanted to look at Hypnos beds and the Sales Assistant Laura explained the various options whilst we tested them to see how they suited before reaching a decision. Overall good guidance and a relaxing environment to make a purchase - Would definitely visit again.
Michelle Lord
Aug 26,2023I went to Russell Dean following a recommendation by a colleague as I needed a new sofa. The choices here are brilliant, lots of beautiful sofas in both fabric and leather. The store is lovely as are the staff. However feel that I just need to mention David D who was fantastic. He answered all my questions and patiently put up with me changing my mind on colours. David explained the process of ordering, delivery and what to expect/ look after the sofa, and since we came home he has been busy helping us to check if we can actually fit our ordered sofa into the house. Can’t thank him enoug and we have already recommended Russell Dean to our friends
Karen Smith
Aug 18,2023This has become our go to place with yet again, fabulous customer service and consistent quality furniture! Mark H has the perfect approach, allowing space and time to consider options, with genuine advice as required. We have ordered a fabulous Italian leather reclining sofa set and cant wait to see it! Very much appreciated Russell Dean, and a special thanks to Mark for all your patience, help and suggestions - spot on! Karen & Gary Smith
Emma Yates
Aug 16,2023Thanks for an easy and pressure free environment to find our perfect sofa. Shopping in other furniture shops we felt we were being sold products rather than someone actually listening to what we wanted. Laura was on hand to help with any questions and give us all the information we needed. Exactly the right balance, gave us time on our own to browse but was there when we needed her. A credit to the team!
Martin Few
Aug 15,2023The sales person who looked after us in the afternoon , Chad Ogden , provided excellent service and care. He listened carefully to our product requirements and offered various options / provided on the spot quotes for each product and left us time to make our own decision , without pressurising us to make a purchase. Just wanted to say a massive thank you to him and we look forward to receiving our product within the time promised.
Porter
Aug 10,2023Visted the store and Laura Eltoft went above and beyond giving expert advice . We felt very at ease with Laura who unlike some furniture sales advisers wasnt pushy at all giving us time to really think about our purchase . Laura is an absolute credit to the Russell Dean team i would highly recommend the store now because of Laura in fact i did to our son . We will be back soon im sure once we have had the lovely suite delivered which is coming soon so thank you Laura x
DAVID MILLER
Sep 21,2023We visited the store on Sunday and we were looked after by Samantha. We were not pushed into buying but Samantha was excellent and very patient and knowledgeable and let us choose at our own pace. We would recommend this store to anyone who is looking for furniture in a pleasant and welcoming environment.