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If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).
Reviews 708
AlanL
Jan 04,2021We had our first experience of Russel Dean's furniture and service on Saturday. We found their showroom had a very professional and relaxed atmosphere, with high quality furniture and and an excellent service from Syka, the assistant who helped us choose a sofa.
Ilana Bebbington-Slater
Jan 03,2021Thank you Syka, you were most helpful. Great shop, lots of choice, excellent advice. Returning customer happy again.
Francesca
Dec 29,2020Syka was amazing! She explained everything in great detail, gave honest opinions and answers to questions and as first time buyers put us at ease. Great service with a smile!
Andrew wilson
Dec 27,2020We have bought furniture from Russell Dean for over 20 years now and find them a quality and trustworthy company to deal with, I was not disappointed again toddy when we were served by the lovely friendly and professional assistant Syka, she was helpful without being pushy , she did her best to get us a good price and we felt we had a good deal at the end of the day, We will carry on using Russell Dean as long as we need furniture. Andrew and Poonika
Jeremy Vicars
Dec 21,2020When visiting the store at the weekend we met Syka who was a delight, and offered just the right amount of help without being pushy. We showed Syka pictures of our lounge and she showed us furniture that would compliment our room. It was easy to choose the correct suite, and Syka ran through all the procedure to purchase, the way to look after the furniture, and delivery etc, in an effortless way. Syka was a lovely, enthusiastic, and knowledgeable person to have look after us. Well done Syka, and Russell Deans. Kind regards, Jeremy & Jackie.
Sue Benson
Dec 17,2020We have recently purchased some furniture from Russell Dean. On our second visit we met Laura who was extremely knowledgeable, she guided us through the different options available. It is important to us not to feel pressured when choosing things and Laura was excellent in the way she left us to ponder, but then was ready to spend time with us advising on fabrics and colours. An excellent experience, thank you Laura.
Mrs. Lynne Lumb
Dec 12,2020We have just purchased a number of items from this store. What a great choice, something for all budgets. Staff very helpful but Syka was our sales person who looked after us through the buying process. She was very knowledgeable about the products, getting to know our likes and dislikes. We were guided around the shop by her but also left to browse ourselves. All in all a great shopping experience. Well done Syka and Russel Deans. The Lumb family
Malcolm Akroyd
Dec 03,2020Visited today and was met by Syka, a most helpful friendly salesperson. Zuma guided us through the process of choosing the best option for us to purchase without being overbearing or pushy in any way. With Syka's help we were able to purchase the perfect 3 piece suite
Kathryn Wilson
Dec 03,2020Our visit to Russell Dean was during the Covid pandemic. It was a very positive experience and we felt safe. Syra who served us was helpful and knowledgeable without pressurising us. We would highly recommend this store.
Andrew
Dec 01,2020Excellent service throughout the whole process. Particularly from Josh Chapman the salesperson up north .Delays and faults were dealt with efficiently by staff over the phone . Delivery by Hereford store Annetts was first class . We have no doubt that the delivery of a replacement piece will go just as smoothly .
Sandra
Nov 15,2020Fantastic customer service which is why we returned to buy more furniture. Syka is always friendly, professional and caring when we have shopped there. We will be back and look forward to our furniture delivery
K and P Bennett
Nov 14,2020Our first visit to the showroom was in July and our order for several pieces of furniture was fulfilled this week. Our initial impression was excellent. Mark greeted us and was attentive and helpful without being pushy. He was knowledgeable about the products and bettered quotes from other retailers. We had to wait for our products to be made and during the waiting period we were kept well informed by email.The delivery service was impressive throughout from the phone call organising the date to the men involved on the day who were courteous and thoughtful. They were careful to avoid marking our flooring and handled the goods professionally taking their time to ensure everything was undamaged and in the right place. All packaging was removed. Overall from start to finish our experience with Russell Dean was excellent.
Gill
Nov 01,2020Very friendly and professional staff at Russell Dean. Thank you to Syka for helping us in making the right choices.
Julie
Oct 26,2020Great service on Sunday from Syka and a fab purchase too very please thank you.
Geoff and Alison P
Oct 26,2020Great service from Syka. She is very friendly, knowledgeable and helpful without being pushy. Shopping at Russell Dean is a very pleasant experience. There is plenty of choice in a lovely, modern environment. The manager, Alan, was very helpful too. We look forward to returning when we are shopping for furniture next time.
Jo Blair
Oct 24,2020We went to Russell Dean to look at suites and were served by Syka. She approached us and asked if we needed any help at a suite we’re looking at and then stayed away and did not pester. Came back a little later and advised us there was another similar suite in that direction but did not point it out. Syka came over at our request as we pondered between the two and then the fabric. Once we had made our decision she was first class in the subsequent procedures.
Rowena Hudson
Oct 18,2020Excellent service from Syka. Friendly, efficient and not at all pushy. We have been customers a number of times over the years and always pleased with the whole process. Thank you.
Sandra Anderson
Oct 14,2020My husband and I went into Russell Dean last week as we have recently moved and will be furnishing all our house. Therefore we wanted a good browse around as we have quite a lot of rooms to furnish. We hadn’t been in the store too long and were very rudely told off by a man who we found out was the actual store manager!! People tend to forget in these uncertain times about the whole social distancing measures, I understand that, however there are ways in which you can be reminded, rather than be told off and humiliated in front of other customers. We asked a different member of staff if we could speak to the manager to complain about this mans attitude. That is when we realised that this rude obnoxious man WAS THE GENERAL MANAGER! Well in our opinion if the General Manager of the store was so rude and obnoxious then what would the staff in Russell Dean be like? We walked out without even looking around, feeling extremely disappointed as we had travelled over 45 minutes to get there in the first place! We had decided to visit Russell Dean because it was a recommendation from friends. Unfortunately we will NOT be shopping from there. If you do go there make sure you do not have any contact with the General Store Manager!
Suzi B
Oct 11,2020Having visited twice over the weekend, first for an occasional table, followed the next day for a couple of sofas. Both times served by Laura in a friendly, no-pressure and knowledgeable way. This is how furniture shopping should be done.
James
Apr 22,2021Our first visit to Russell Dean and we were really impressed. A great store with lots of space and a wide choice of furniture. Products were all well set out and easy to access. We were assisted in our choice of a new three piece suite by Laura. It was much appreciated to be helped by her in her friendly, professional and knowledgable way. She was never intrusive, but always available to advise and explain as required, and then process our order in an efficient way. An excellent shopping experience.