To leave a review you need to be logged in
Reviews 883
Andrew
Jul 27,2022Visited Southampton store today, very happy, the staff are incredibly helpful and professional.
customer
Jul 24,2022The advice and service given to me by from Liana in Milton Keynes was excellent. Thank you.
Sally Cole
Jul 22,2022Thank you Ryan @ Brent Cross for your excellent knowledge on Birnkenstock & showing me a good selection of styles. Well done!
Harry
Jul 22,2022Great service in my local store.
David Kendall
Jul 21,2022Great experience with ordering my shoes online with Schuh. I ordered a pair of trainers and when they arrived they were labelled the correct size but somehow were far too big, not Schuh’s fault just an issue with that manufacturer. I sent them back and asked for a replacement, the whole process was painless and my replacement trainers got to me in no time at all. The price was good and service was great too. Highly recommended. A lot of the negative reviews on here seem to be more about delivery by 3rd parties than they are about Schuh.
Alana
Jul 21,2022Visited the Meadowhall store for a pair of shoes I have wanted for a while. Staff were lovely, helpful and very friendly.
Steven Wright
Jul 17,2022Went to the lakeside store yesterday & bought my daughter some new crocs. The young lady who’s served us was Very friendly & helpful
Mr A B
Jul 13,2022Terrible, Ordered a pair of shoes for daughters Birthday , a week in advance, I work away from home , the tracking showed attempted delivery a few days after the order, A few days later I contacted by live chat this company , and was refunded in full due to the fact i did not want to be waiting while they sorted out what ever they do, so we buy my girls shoes in town last week, I go back to work and i checked my emails today ,, i have received 3 emails from these ignorant rude people at schuh,, saying the tracking is showing as delivered on the same day that attempted delivery was made!!? I am absolutely fuming , as the last email which seems to be dated 2 days ago is demanding i return shoes we never received or pay again!? insane indeed, I am totally baffeled and never ever heard anything like this with any company, I should have read these reviews first , They are even stating they will send debt collectors round my house !?? I do not owe them any money and no idea why they think they can talk to people in this fashion.
Jack H
Jul 12,2022Ordered some puma slides and the package came damaged and the shoes had a scuff on them luckily they sent me out a new pair straight away. The slides are very comfy
Lisa-May Ross
Jul 11,2022Absolutely disgusting policy. Customer service were nice but could do nothing. Ordered Birkenstock shoes for my 8 year old daughter. The 2 was too small so went online to do an exchange for the 3 but it was out of stock. However the same shoe in a 3 in the adult section was in stock and for nearly double the price. Same shoe!!! but they wouldn't do the exchange as the codes are adult codes. But it's the same shoe!!! Well they have just lost a loyal customer to this.
Sam Waddle
Jul 09,2022They decided to use Amazon of all people to deliver it who subsequently lost my parcel and didn’t bother telling me. Only found out when I phoned up Schuh after waiting day after day for this delivery in which they subsequently refunded me. Absolute rubbish company.
Hannah
Jul 05,2022Went to the shop in the metro centre, Gateshead and was helped by Caitlin. She was so so helpful and even though they were busy, we still received exceptional service from her. She was more than helpful explaining Klarna and sizing and I left with an amazing pair of Steve Madden trainers. Would definitely recommend.
AJ
Jul 04,2022Ordered a pair of shoes which arrived and had obviously been worn with scuff marks all over. Tried to return to store and was told it was me who had worn them even though I had ordered an online replacement the same day. Shocking customer service and shocking quality control.
Natalie Heys
Jun 29,2022Disgusting service, ordered a £180 pair of boots and paid £5 for next day delivery. Received a manky old pair of used completely different boots (how does that even happen) Was assured they would send another pair on next day delivery and I would receive confirmation and tracking, still hadnt received anything the following day. When I contacted them I was told they would be delivered in a day or two. Requested my order to be cancelled so I could re-order from somewhere else but not able to as apparently they had just been dispatched, I will wait and see.
Jennifer
Jun 25,2022Disgusting way to treat customers. Ordered some trainers online, they arrived really scuffed. I had taken a picture and sent to customer service asking for some money back. They just sent another pair in the post without agreeing this with me and asked me to post the scuffed ones back. I explained that I had newborn twins and getting to the post office was difficult at the moment - hence ordering online and not in store. Next thing I know I’m getting letters from a debt collection agency for the cost of the trainers plus fees! AVOID. CORRUPT COMPANY
Nicola Sudjum
Jun 23,2022The shop in Derby intu always good yesterday I was served by a very helpful young girl didn’t get her name very pretty dark haired girl I bought a pair of Birkenstocks paid cash and card .. I presume manager was assisting her with payment her was very polite too .. this shop is the best as they always have size 8 in stock I always shop there.
Eloise
Jun 21,2022Absolutely horrendous experience with schuh , my parcel was "attempted" to be delivered 3 times even though I was in all of those times , it then got sent back to the sender so I asked for a refund and it was cancelled and I was refunded and I ordered the trainers from somewhere else . They then email me 2 months later saying it has been delivered and I owe them money . I never received the parcel and now they are threatening debt collectors absolutely the worst service ever avoid at all costs .
Koko
Jun 19,2022I just wanted the to say a MASSIVE thank you to the staff at drake circus plymouth schuh store today. I was in taking an exchange back and nothing was too much trouble for the staff, the young man that helped us was young, tall and very kind he even helped us sign up to the loyalty card on line and saved me some money. We was in the store at around 12.30 on 19/06/22 and the other 2 young ladies were great too. If I had £100 I would give it to them each for making our day from just great customer service that is very rare nowadays.
Lorna Simpson
Jun 18,2022UPS are in the stone age when it comes to deliveries, delivery has been attempted twice (sorry, I work!)- with any other courier you’d be able to go on and amend a safe place, with a neighbour etc. Not with UPS! It’s a nightmare and you can’t even get in contact with anyone to sort it out. So no doubt my order will be returned to the hub as I won’t be in on Monday so all in all a waste of time and I still won’t have the trainers I wanted. Won’t be bothering again.
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Annabelle
Jul 30,2022I ordered Dr Martens sandals (£94.00) which arrived on the 14th July unfortunately they were half a size too big so I opted to return via Inpost. Seemingly Inpost have lost the item and we are now 15 days on and I still have not received a refund. I’ve emailed multiple times and keep being told it will be a couple of days while they investigate with the courier, it is a never ending saga and completely unacceptable to withhold a customer’s money in this way when they have returned the item in good faith via Schuh’s recommended returns route!