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Reviews 883
Tillyr
Mar 09,202210/10 service as always
Avril Mcomish
Mar 08,2022Don’t go there. No respect for customers. Purchased boots online in sale. Was sent a damaged pair. Obviously ex display. They were worn, scuffed and completely differed in colour. Phoned store and the girl I spoke to suggested that since they were in the sale it was ok that they were seconds. I did point out that their faults were not advertised. She asked me to go into the store. I took the boots to the store after seeing that Schuh have a seconds or faulty goods sale too. An identical pair to the ones I received, damaged and discoloured were being advertised for £25 less than I paid. In store though, they would only offer £15 discount. Because my size is more popular and they could try and resell them in store first. There were stores that still stocked my size of boots to exchange them but they said that the stores were too far away. The staff were not interested in the inconvenience the whole episode has caused me. The trips to the post office and into town. The phone calls and total disregard I felt as a customer. I asked for a refund. My life is happier without the boots. What a waste of time! I will never purchase from this company again and don’t recommend anyone else does due to my experience.Total lack of regard for the customer! The customer definitely comes last!
Amy Ebbrell
Mar 07,2022Got in contact today to report a fault with some shoes I had delivered. Caitlin was helpful and did her best. We need more customer advisers like Caitlin!
Jason
Mar 05,2022Great service, had to return some faulty shoes, no issues getting them delivered to home free of charge and got a refund as the shoes are now cheaper. If only all companies were as good at customer service.
Linda
Mar 05,2022Didn’t get what I had ordered!
Joanna
Mar 02,2022My daughter bought expensive Buffalo shoes from Oxford Street store. The sales assistants advised her she should get smaller size than the size she is normally buying. She tried to walk in them at home for 2 days before returning to the store for exchange for different size. The manager of the store Whitney told me that the shoes are not in perfect condition and she can’t exchange them. The shoes are in unworn condition with tag and receipt. The store manager she was laughing and walked away from me suggesting I can sell the shoes online! Absolutely shocking. How can you try the shoes if they want them in unused condition? I hope this review can help people in similar situation so they can buy the shoes from different company as never had any problem like this before. They are nice to make you to buy but if you want refund or exchange they walk away and laughing. Terrible customer service.
Sam Allen
Mar 01,2022Not sure about being charged to return shoes online...how do you know if they will fit, etc?? All retaillers should be offering free online returns in 2022!??
Sarah Mullan
Feb 24,2022We visited the branch at Rushden Lakes. To be honest I can't fault the staff etc but be warned...shop around. I paid £30 more for the trainers I purchased and paid nearly double for the converse my daughter wanted and that was with a discount applied. We were told that the price rose from size 4 onwards as considered adult...that's fine but my daughter had a 3.5 and we were charged double the price we could have bought them online for at JD sports or House of Fraser. Lesson learned for us, so just shop around would be my advice. If you see something you like in there then look for it online to do a price comparison.
Patricia Fdz - Lydon
Feb 20,2022I got pair of boots of their own brand as a xmast present. After 4 times Of wore then the sole of one of the just broke i half . Boots were faulty obs , they dont wanna exchange the boots or give me money back . So they are selling faulty products and you have to keep it. Horrible customer service
Oksana Ivasnova
Feb 20,2022Just from Shuh Romford. Huge thank you to Georgia! Absolutely lovely person providing Absolutely lovely service!
Mishiboo Martin
Feb 18,2022Ladies Timberland walking boots Excellent value for money, Quick delivery. I can’t fault this company. I would recommend and I will purchase again. Thank you!
angela greenhill
Feb 15,2022I would give this review no stars if I could. I will never buy from Schuh again. The boots I was sold caused a rash all over my daughters body starting from the bottom of her legs were the boots touched her skin up to her face. I sent the boots back & Schuh refused to give a refund saying I need to get my daughter tested for allergies as their boots are fine. I have sent 3 emails of complaint with no response. She has never had an allergic reaction to anything, ever.
L Doherty
Feb 12,2022Absolutely amazing service, and decent product. Delivered next day for free. Thank you
SR
Feb 09,2022I bought a pair of boots as a Valentine's present and they arrived looking like the courier had played football with it. Can't give it as a present.
J PORTER
Jan 30,2022My grand daughter loves her new Dr Martin black patent with stars boots. Size 7 toddler. Everyday she wants to wear them. They must be comfortable.
RhiRow
Jan 28,2022A lovely girl names Elenor, served me today at the Cardiff store! Eleanor as well as being extremely helpful, she was also really kind and polite as well! Elenor is a credit to your company!
Sarah Thompson
Jan 28,2022Do not order from schuh online. UPS left my delivery with a neighbour, I'm unable to get it back as the house is now empty. Schuh count this as delivered to me and won't help in any way. Lisa on live help was particularly unhelpful and suggested it's up to me to find the parcel otherwise its tough luck. I rarely leave reviews but this is ridiculous.
Gary Best
Jan 28,2022Where to begin - Schuh customer service exceptional, the speed of delivery and offers are great, communication throughout and refunds were the quickest I’ve seen.
Caelainn Delea
Jan 27,2022I am not giving 5 stars as I have not recieved my order yet.. with that being said, I just had a rather pleasant phone call with a lady named Dayna, who was very friendly and polite and has assured me that she will keep checking updates on my order in the morning and if not solved she will further investigate herself. After being messed around by UPS for the last 3 days, I was at my whits end. Dayna has restored my faith a little, I just hope my package does actually arrive tomorrow! Thank you Dayna for your professional approach and helpfulness👍
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Lisa G
Mar 11,2022Top notch service! Faulty converse returned to the Bath store, no quibbles, gift card given. Bought new ones online (UPS delivery company were useless but not Schuh's fault!) Marc from customer service was lovely, very helpful, he checked the delivery update for me, shoes were delivered yesterday and he rang me today to check if they had arrived. I cannot fault their customer service and given that experience, I will definitely buy from Schuh again 😁