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Reviews 883
HW
Apr 21,2022The best shoe shop for buying different brands from in my opinion. Stock is varied, always has my size and I buy most of my footwear from here. I only knocked a star off for the £2.50 return fee
craig
Apr 21,2022Poor quality trainers and a sneaky 2.50 charge for returning your items! First time I've seen in done in this manner before - I would avoid.
stephen hull
Apr 20,2022Don’t bother ordering in shop for later delivery, bought in store on Monday for £85.00 order number 132-12-2029166 for Wednesday delivery, two right foot shoes arrived in different sizes, poor quality service, and inept processing. Suggest you shop elsewhere. Appalling all round experience!!
Miss
Apr 18,2022Great service from the branch in town last Saturday. A young Dutch girl. Wry helpful and easy exchange of shoes
Customer from the oracle
Apr 13,2022Great experience, after visiting the shoe shop next door looking for trainers I was fed up of shopping because of their poor service and no stock. Then as a last resort I went into Schuh with low hopes but my original expectations were far exceeded when a helpful employee found multiple sizes of a specific shoe. The price was decent but it was even better when I was informed that I could use a student discount code. I had spent less than 10 minutes in the shop but I was sure that it was a far better experience than I had ever had. Lovely work to the staff in the Schuh situated in the Oracle Reading.
Justine Chatfield
Apr 12,2022Served by Faye in Plymouth store, she was very helpful and polite. Exceptional customer care.
Uliana
Apr 09,2022Poor service for a shop. Would definitely not use again. We went to return my sons shoes as they were hurting his feet, after 3 days with a receipt. The shoes were slightly dirty and they said they could accept the return as they couldn't resell them. What a rubbish customer service experience and would warn others before considering using them.
M Johnstone
Apr 08,2022Nice model and very comfortable shoes. However, some of the models are a bit pricy, but for middle-range products, it is the best choice.
Arpit Ahuja
Apr 07,2022the formal shoes from the Schuh brand were really bad. I had a big shoe bite on the first day. They don't know how to make the shoes. Even a 20£ shoes is better than theirs
Michelle
Apr 06,2022Gottseidank waren die Schuhe wunderschön - auf den Rücksendeprozess hätte ich absolut keine Lust gehabt. Die Schuhe kommen aus Großbritannien und brauchen dementsprechend lange, ich habe über 2 Wochen warten müssen. Leider erfährt man das erst bei der Sendungsverfolgung. Unbedingt auf Rechnung kaufen! Der Zustand des Pakets war allerdings eine Katastrophe! Der lediglich durch eine schmutzige Tüte geschützte Schuhkarton war völlig in seine Einzelteile gerissen bei mir angekommen. Ein Wunder, dass die Schuhe nichts abbekommen haben. Ich würde auf dieser Seite nie wieder bestellen.
James S
Apr 03,2022Good service and very well stocked.
Arthur Costa
Apr 01,2022They didnt deliver one pair of shoes and bullshitted saying they did
Paul Taylor
Mar 31,2022Shocking - this company hasn’t got a clue what is going on with its delivery service I ordered my trainers in store to be delivered to my home They then sent me an email to say the delivery was attempted , no one was home and they had left me a card - and I should contact Parcelforce to reschedule This never happened - there was no delivery attempt and no card and therefore no way to reschedule the delivery Having spent an hour digging through Parcelforce website I managed to find out that my address was incomplete and a delivery was never attempted ! Funny that ! Bearing in mind the staff member in store inputted my address I find it a little hard to take when I now have to pay an additional £5.50 for the privilege of ‘hopefully’ getting my trainers delivered (that I have already paid for !!) Sort it out - please !
Marc
Mar 30,2022Brought some Skechers in the Bath Branch. All seemed fine in the shop but the first time I walked in them I found that my left heel was being pushed to the right making it uncomfortable to walk (something I could not have felt in the shop) and the lining there was starting to come away from the shoe. I took them back two days later and was told by the manager as she could see nothing wrong and there had never been a problem before with these shoes and she would do nothing. I explained that if I couldn't wear them and they were damaging after a very short walk (stickers were still on the bottom of the shoe) they were obliviously not OK. She refused to exchange or even let me try another pair and would not even return them to Skechers to have them checked. Told me that I had no statutory rights and she was happy to leave me with a brand new pair of shoes that can't be worn because I didn't find the issue until I actually wore the shoes.
Jackie
Mar 30,2022I returned a pair of slides but got no refund or any correspondence I have the receipt from my return and gave them the tracking number but still no refund as they have mislaid the parcel! One member of staff even took my account details to process a refund around a week ago but since learned that means nothing I have been promised a call back but not optimistic
Lewis
Mar 29,2022Bought a pair of vans old skool. When they arrived box was battered and shoes had a scuff on them. Customer services sent out a replacement and I was told to return the defective shoes. Received new pair and they were scuffed in the same place. Also was told a refund had been processed incorrectly so had to transfer funds manually using PayPal. Was offered 10% off but asked for 20% due to the problems. This was rejected as I had already used student discount so I had to take the 10%. So basically have a pair of defective shoes for much more than what they are worth.
FP
Mar 23,2022Awful service. Placed an order for next day and am still waiting for my order. Turns out there is a duplicate order number and my order has ended up on the other side of the country. Awful service
BC Pinder
Mar 16,2022I’d give this no stars if that were possible. I received one email from the delivery company informing me the day my order would be delivered. No timings though which is fine because I was going to be in all day. I then heard nothing else. I was confused so I tracked my order which has been delivered to a collection point. I was given no information about this and wasn’t even told that my order needed collecting. No email no texts nothing. Had I not contacted customer service I wouldn’t have had a clue what was going on. Now I have to go collect my order myself or have it redelivered but that will take too long. I also wouldn’t want it redelivered as I wouldn’t have a clue if it would actually turn up or where my order would end up. The customer service people for Schuh are as shocking and just blamed the courier which is a pathetic excuse.
James Wall
Mar 15,2022I ordered a pair of trainers online early hours of Sunday morning, as soon as the order was confirmed I noticed the delivery address was wrong as it was my previous address!? As soon as I noticed the mistake I emailed customer services to ask if I could cancel the order or change the delivery address to the billing address. In the morning I got an email from customer services stating the order could not be cancelled or amended as they had already been dispatched and the parcel was with the courier already! I contacted Schuh through Facebook and again was told that the order could not be amended or cancelled as the parcel was with the courier already! I enquired if they could get in touch with courier and ask them not to deliver the parcel, I was informed they could not do this and I would have to wait and hope the person they’ve been delivered to would be honest enough to return the parcel! On Sunday evening at 22.00, 12 hours after speaking to customer services I received an email from schuh stating my parcel had just been despatched!? Then I received a text from Amazon shipping stating they had just received my parcel from Schuh! Monday morning I contacted customer services again asking if my parcel was despatched at 08.30 on Sunday morning why I received an email from them at 22.00 saying my order had been dispatched? They responded saying that there must have been a delay in the email being sent and that my parcel was dispatched at 08.30 Sunday morning I then sent a screenshot of the email from Amazon stating they just received my parcel at 22.00! If Amazon didn’t receive my parcel till 22.00 then it must have still been with Schuh not the courier which as they stayed was why the order could not be cancelled or amended! Despite the emails from them and Amazon stating my item was not dispatched till 22.00 they stated again the order was dispatched at 08.30 and was with the courier by the time customer services got my email so there was nothing they could do! I would just have to wait and hope the item was returned in which case I could have it re delivered to my home address or ask for a refund!
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Brandon Hill
Apr 24,2022Was told would be able to collect today from my local store and was given no updates on my order or where It is or when I will be able to collect it and shut on Sundays so will have to now wait 2 days after when I was told to collect and still no nothing on my order awful service would like to give 0/5 stars but unable