SmartWings

4.5 (735 Reviews)

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SmartWings has been a leader in smart home innovation for over 14 years, specializing in smart blinds and home automation systems. Our products are designed with your comfort and convenience in mind, fully compatible with major ecosystems like Apple HomeKit, Google Assistant, and Amazon Alexa. We take pride in our proprietary motor technology, which powers a wide array of products including roller, zebra, and cellular shades. Choose SmartWings for sustainable and cutting-edge solutions that enhance your living space.

Reviews 735

4.5

Out of 5.0

Des

Oct 05,2023

Not so great. I can't tell you if these motorized roller shades are good or not because they arrived damaged. After attempting to deal with the company for almost a month to get the damaged items fixed, I ended up disputing the charge. Reason being, the answer I got repeated was "we need to talk to the factory and we will call you back." The calls never came, but when I called to check on the status multiple times over the last month, the answer was the same. Please note this company although based in Texas uses a Chinese manufacture and their process for handling damaged claims is lacking, unorganized, and not customer friendly. I have receipts showing emails, calls, and text messages in an attempt to get my damaged items corrected but no luck with the company. Be weary if you order from them.

Dave

Oct 04,2023

Working with the Smartwings team during the ordering and post delivery process was very simple and they were very responsive. I would have provided a 5 star review but there was a minor issue related to the location of the Motor, Right / Left side that required additional wiring. They stated that the Motor side is viewed from the inside but it should have been from the Outside which resulted in the motor being mounted on the wrong side of the shade.

customer

Oct 02,2023

Great product. Great company. Up-levels our home.

Sandra

Sep 20,2023

I had some difficulty adding the shade to Homekit and reached out to customer support. The representative was excellent and guided me through every step of the to ensure everything worked well. Let me hasten to say, the problem was not with the shades but with Homekit. I have never met a Rep more patient and helpful. I am totally wowed. The shades are awesome,great quality material and well built. I did this as a test order and I am so pleased I went back and ordered the zebra shades.

Christine Cassar

Sep 19,2023

All was great. Measurements, instructions, lead time etc. The only thing that wasn't clear enough during my purchase is that I needed to add a hub in order to connect the blind to wifi. Otherwise, Super!

dianfen

Sep 19,2023

The representative was very friendly and helpful. Was patient and made everything easy. And the blind is awesome.

Michael HARRIS

Sep 16,2023

I like the way the blinds look, installation was relatively easy. The pairing button on the blinds must be moved to the front of the blinds. I had to re-pair with amazon 3 days after installation. Removal of the blinds to do this is like reinstalling all over, which means for me dragging the ladder through the house down the stairs again.

Unhappy Customer

Sep 16,2023

I ordered a z-wave enabled blind and was unable to connect it to my Smartthings v.2 hub. Instructions that come with product are obsolete and need to be updated. Even instructions that were sent via email are not accurate. US telephone support is pretty basic and detailed support is only offered via email. Despite the product not working as advertised, Smartwings is resisting issuing a full refund and is offering only a 30% refund. The company doesn’t appear to care about their customer’s satisfaction. Very disappointed.

Allan

Sep 15,2023

They are my favorite blinds

Arfan Ahmed

Sep 15,2023

Installed large shades in my restaurant they look beautiful. motor is noiseless and easy to install. it took me 15 minutes to install 3 shades. Highly recommended

Tony

Sep 14,2023

I was emailing to Cora, one of their representatives, to correct a mistake I made. And Cora was so helpful and kind and helped me solve my issue. Really good product and service!

Les Baca

Sep 14,2023

Have enjoyed working with Rechell, she is so helpful kind, respectful and her knowledge on your products is the reason for punching more shades.

LH

Sep 13,2023

Great service and beautiful product! I had never ordered motorized blinds, so I had a million questions, which the customer service staff answered quickly and patiently! The product is beautiful and works great.

t.x.tran

Sep 13,2023

Really great product. I'll be ordering more soon. Came quickly, packaged well, and the fit is perfect based on measurements provided.

Mohammad Lababidi

Sep 12,2023

I keep ordering more for my house, customer service has always been promt responding to my questions and solving my issues. I highly recommend this products.

ChrisS

Sep 12,2023

Poor communication. It’s been a week and no idea if my blinds are being prepared or when they might arrive.

Matt K

Sep 12,2023

I ordered 3 large roller blackout blinds and have been using them for about 2 weeks. Overall, they're great and the product is great, but they're not as "blackout" as I hoped. It's an inside mount roller shade and when SmartWings asks for the measurement of your window, that's for the top part where the roller and motor are, the shade itself is actually narrower, allowing light to bleed in.